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All Journal Policy & Governance Review Journal of Government and Civil Society Scientific Journal of Informatics
Indriasari, Sofianti
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Social Sciences Other

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Social Media as an Instrument of Public Diplomacy in the Digital Era: A Systematic Literature Review Khusnu Perdani, Mizana; Afandi, Ridwan; Lusa, Sofian; Indra Sensuse, Dana; Wibowo Putro, Prasetyo Adi; Indriasari, Sofianti
Policy & Governance Review Vol 8 No 3 (2024): September
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v8i3.976

Abstract

The rapid evolution of digital platforms has reshaped the landscape of diplomacy, creating new opportunities for public interactions. Social media has emerged as a pivotal element in the practice of public diplomacy, enabling nations and governmental entities to communicate with a global audience. However, the use of social media carries an underlying challenge in engaging foreign audiences, especially for developing countries, which is rather difficult to get attention from the international community. By utilizing the Preferred Reporting Items for Systematic Review and Meta- Analyses Method (PRISMA), this SLR will investigate the differences and strategies of social media utilization as a prosperous public diplomacy instrument between developing and developed countries. Moreover, the outcomes of this SLR are anticipated to provide methods for best practices in social media analysis and choose a fixed platform for information dissemination according to the public characteristics of each country. Findings indicate that developing countries have not yet utilized social media effectively and require additional strategies to improve its use. Furthermore, they still emphasize solving specific concerns, especially in politic area, while developed countries mostly focused in shaping public perception for nation branding. The results also suggest that Twitter is the predominant platform for conducting content analysis in social media. The study highlights the importance of implementing effective strategies and policy actions to address the challenges and optimize the positive impact of digital platforms in promoting international relations.
Evaluation of Integrated Business Licensing System in Indonesia Using HOT-fit Model Masbudi, Handika; Husain, Husain; Lusa, Sofian; Sensuse, Dana Indra; Indriasari, Sofianti; Putro, Prasetyo Adi Wibowo
Scientific Journal of Informatics Vol. 11 No. 4: November 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i4.14431

Abstract

Purpose: In an increasingly interconnected global economy, there is a growing recognition among governments of the importance of fostering an environment for businesses to thrive. Indonesia has introduced an integrated business licensing system that centralizes and automates the licensing and permitting processes, simplifying the journey for entrepreneurs, business owners, and government agencies. To multiply the benefits and effectiveness of the system, the government must assess the system to establish a firm basis for its ongoing advancement and enhancement. Methods: The evaluation of integrated business licensing system was conducted using the HOT-fit framework with the perspective of government agencies. Their involvement is crucial for effective licensing and supervision processes. Data was gathered through questionnaires and analyzed using the PLS-SEM method. Result: The findings revealed that system quality and service quality significantly influenced user satisfaction, whereas information quality, user satisfaction, organizational structure, and organizational environment positively impacted system usage. The results also showed that system usage and user satisfaction influenced net benefit. These results can be used to improve the system to match the government agencies’ expectations. Novelty: The novelty of this study lies in its research object which is an integrated system. This research provides insights for targeted improvements in technological, organizational, and human aspects of integrated system implementation.
Investigating E-Government Adoption: The Intention to Use MyASN Application by Indonesian National Civil Service Agency (NCSA) Aditya, Silfa Kurnia; Alfiani, Husna; Sensuse, Dana Indra; Lusa, Sofian; Putro, Prasetyo Adi Wibowo; Indriasari, Sofianti
Journal of Government and Civil Society Vol 8, No 1 (2024): Journal of Government and Civil Society (April)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jgcs.v8i1.10890

Abstract

This study investigates the implementation of e-government initiatives in Indonesia, specifically focusing on the MyASN application designed for civil servants. Despite the introduction of MyASN, challenges persist in terms of user acceptance, and its complete utilization among civil servants throughout Indonesia is yet to be achieved. The primary goal of this research is to comprehensively identify the factors influencing the adoption of MyASN among civil servants using Unified Theory of Acceptance and Use of The Technology (UTAUT) conceptual model. The target population is respondents who use the MyASN application. The target population is respondents who use the MyASN application. This research obtained a total of 182 respondents who filled out the questionnaire via Google Forms, which were then analyzed using the Structural Equation Model (SEM) approach with SmartPLS software. The findings highlight that behavioral intention, performance expectation, and social influence are factors influencing users' intention to use the My-ASN application. On the other hand, effort expectancy and facilitating condition don’t affect users' intention and behavior in adopting MyASN. Furthermore, concerning moderating variables, only working experience and voluntariness of use influence user behavior, although their impacts are not very significant. Penelitian ini mengkaji terkait implementasi e-government di Indonesia, khususnya berfokus pada aplikasi MyASN yang dirancang untuk Aparatur Sipil Negara (ASN). Meskipun aplikasi MyASN ini telah disosialisasikan, namun pada implementasinya masih terdapat tantangan dalam penerimaan penggunanya dan pemanfaatannya yang belum maksimal di kalangan ASN di seluruh Indonesia. Tujuan utama dari penelitian ini adalah mengidentifikasi faktor apa saja yang mempengaruhi niat pengguna untuk menggunakan aplikasi MyASN menggunakan metode UTAUT (Unified Theory of Acceptance and Use of The Technology). Target populasi adalah responden yang menggunakan aplikasi MyASN. Penelitian ini memperoleh sebanyak 182 responden yang mengisi kuisioner melalui Google Forms, kemudian dilakukan analisis menggunakan pendekatan SEM (Structural Equation Model) dengan perangkat lunak SmartPLS. Temuan penelitian ini menjelaskan bahwa behavioral intention, performance expectation, dan social influence merupakan faktor yang mempengaruhi niat pengguna dalam menggunakan aplikasi My-ASN. Disisi lain, effort expectancy dan facilitating condition tidak mempengaruhi niat dan perilaku pengguna dalam mengadopsi MyASN. Selain itu, pada moderating varible, hanya working experience dan voluntariness of use yang mempengaruhi perilaku pengguna, meskipun dampaknya tidak terlalu signifikan.
Co-Authors Aditya, Silfa Kurnia Alfiani, Husna Dana Indra Sensuse Husain Husain Indra Sensuse, Dana Khusnu Perdani, Mizana Lusa, Sofian Masbudi, Handika Putro, Prasetyo Adi Wibowo Ridwan Afandi Wibowo Putro, Prasetyo Adi