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Wibowo Putro, Prasetyo Adi
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E-Government Issues in Developing Countries Using TOE and UTAUT Frameworks: A Systematic Review Alfiani, Husna; Kurnia Aditya, Silfa; Lusa, Sofian; Indra Sensuse, Dana; Wibowo Putro, Prasetyo Adi; Indriasari, Sofiyanti
Policy & Governance Review Vol 8 No 2 (2024): May
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v8i2.932

Abstract

E-government, or electronic government, refers to the utilization of information and communication technology to improve and simplify the provision of government services and information to citizens, businesses, and government agencies. The adoption and implementation of e-government may be seen as an imperative for governments in developing nations. This research observes the intricacies of e-government implementation in developing countries, aiming to identify and analyze pivotal issues. By employing the preferred reporting items for systematic review and meta-analysis method, this research discovers the intricate landscape of e-government implementation. Also, utilizing the Technology-Organization-Environment and Unified Theory of Acceptance and Use of Technology frameworks, the study uncovers substantial issues rooted in organizational limitations like limited awareness and inadequate top management support. The scarcity of essential infrastructure, notably reliable internet access, exacerbates these issues, deepening the digital divide between urban and rural areas. These findings emphasize the crucial role of clear regulations and unwavering top management support. Success in technology adoption hinges on the synergy between organizational, technological, and environmental factors. This thorough investigation illuminates the complex dynamics associated with the implementation of e-government in developing countries, providing invaluable insights for policymakers, practitioners, and researchers navigating the complexities of digital governance.
Social Media as an Instrument of Public Diplomacy in the Digital Era: A Systematic Literature Review Khusnu Perdani, Mizana; Afandi, Ridwan; Lusa, Sofian; Indra Sensuse, Dana; Wibowo Putro, Prasetyo Adi; Indriasari, Sofianti
Policy & Governance Review Vol 8 No 3 (2024): September
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v8i3.976

Abstract

The rapid evolution of digital platforms has reshaped the landscape of diplomacy, creating new opportunities for public interactions. Social media has emerged as a pivotal element in the practice of public diplomacy, enabling nations and governmental entities to communicate with a global audience. However, the use of social media carries an underlying challenge in engaging foreign audiences, especially for developing countries, which is rather difficult to get attention from the international community. By utilizing the Preferred Reporting Items for Systematic Review and Meta- Analyses Method (PRISMA), this SLR will investigate the differences and strategies of social media utilization as a prosperous public diplomacy instrument between developing and developed countries. Moreover, the outcomes of this SLR are anticipated to provide methods for best practices in social media analysis and choose a fixed platform for information dissemination according to the public characteristics of each country. Findings indicate that developing countries have not yet utilized social media effectively and require additional strategies to improve its use. Furthermore, they still emphasize solving specific concerns, especially in politic area, while developed countries mostly focused in shaping public perception for nation branding. The results also suggest that Twitter is the predominant platform for conducting content analysis in social media. The study highlights the importance of implementing effective strategies and policy actions to address the challenges and optimize the positive impact of digital platforms in promoting international relations.
Co-Authors Alfiani, Husna Indra Sensuse, Dana Indriasari, Sofianti Khusnu Perdani, Mizana Kurnia Aditya, Silfa Lusa, Sofian Ridwan Afandi Sofiyanti Indriasari