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All Journal JURNAL MULTIDISIPLIN ILMU AKADEMIK Escalate : Economics and Business Journal
Melati Rahma Anggraeni
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Religion Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences

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GAYA KEPEMIMPINAN DAN KINERJA KARYAWAN: TINJAUAN LITERATUR Danang Nugroho; Anggita Nahwa Firdausi; Edgina Hartahartina; Nurul Maulani Hasanah; Melati Rahma Anggraeni
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 1 No. 3 (2024): Juni
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v1i3.1295

Abstract

This research conducts a literature review to explore the relationship between leadership styles and employee performance using qualitative research methods. Through in-depth analysis of various literature sources, including journal articles, books, and research reports, this study aims to understand the complex dynamics between leadership styles and employee performance from a qualitative perspective. A qualitative approach is used to explore the context and nuances underlying the relationship between leadership styles (such as transactional, transformational, and situational) and employee performance in various organizational situations. The findings from this literature review provide a deeper understanding of the impact of leadership styles on performance through factors such as motivation, communication, personal development, and social support. The practical implications of these findings for leadership development and human resource management are also discussed. This research contributes to our understanding of the complexity of the relationship between leadership styles and employee performance, while providing a basis for further research in this domain.
The Influence of Service Quality and Price on Shopeefood Generation Z Customer Satisfaction in Bandung City Melati Rahma Anggraeni; Deni Solihin
Escalate : Economics and Business Journal Vol. 4 No. 01 (2026): Escalate: Economics and Business Journal
Publisher : Takaza Innovatix Labs Ltd.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61536/escalate.v4i01.445

Abstract

The rapid growth of online food delivery services like ShopeeFood in Indonesia motivates this study, as service quality and price are crucial for Generation Z customer satisfaction in Bandung City despite complaints about drivers and shipping costs. This explanatory quantitative research targets a population of 659,583 Generation Z users (born 1997-2012), with a sample of 100 respondents selected via Slovin formula and purposive sampling (minimum 3 uses/month). A 5-point Likert questionnaire (valid r>0.1966, reliable α>0.70) was analyzed descriptively, with classical assumption tests, multiple linear regression, and t-F tests using SPSS 27. Results show significant partial effects of service quality (β=0.173, t=11.926, p=0.000) and price (β=0.172, t=8.604, p=0.000), and simultaneous effect (F=106.968, p=0.000, R=0.862), with high satisfaction at 91.83%. In conclusion, service quality and price positively and significantly influence Generation Z ShopeeFood satisfaction both partially and simultaneously; recommendations include enhancing service consistency for loyalty.
Co-Authors Anggita Nahwa Firdausi Danang Nugroho Deni Solihin Edgina Hartahartina Nurul Maulani Hasanah