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All Journal Tibuana : Journal of Applied Industrial Engineering Nusantara Science and Technology Proceedings
Islami, Mega Cattleya PA
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Increasing Safety Awareness Through the WISE Program for Indonesian MSMEs Sari, Rizqi Novita; Dewi, Sinta; Islami, Mega Cattleya PA; Sa'idan, Gading Adian Kun; Zahirah, Jafni Fara
Nusantara Science and Technology Proceedings 8th International Seminar of Research Month 2023
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2024.4175

Abstract

Micro, Small and Medium Enterprises (MSMEs) experience difficulties in managing Occupational Safety and Health (OHS) in the workplace. Apart from poor OHS conditions, it is also caused by a lack of systematic OHS management. Work Improvement in Small Enterprises (WISE) is a participatory training program to help MSMEs increase workplace productivity and efficiency through implementing OHS aspects. The high number of accidents and injuries occurred 20% more often in small companies compared to companies with more than 100 workers and 40% more often than in companies with more than 1000 workers. So, it can be concluded that MSMEs are more vulnerable to work accidents and K3 management in MSMEs is still very lacking. This research aims to reduce the risk of work accidents in MSMEs using the WISE method.
Assessment of Motor Vehicle Repair Shop Service Quality Perception Using the SERVPERF Model and Lean Service Islami, Mega Cattleya PA; Sari, Rizqi Novita; Dewi, Sinta; Nugraha, Isna; Winursito, Yekti Condro; Syaifullah, Hafid
Tibuana Vol 6 No 1 (2023): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.6.1.6455.7-11

Abstract

The benchmark for the success of a business or product is to measure the satisfaction of customers who have used or felt the goods or services. The customer's expectations of the function and emotional happiness factors that arise from the use of goods or services are entirely the responsibility of the producer. So that manufacturers need to focus on what attributes must be presented in a product or service to increase customer satisfaction. The decrease in customer interest in providing vehicle service at an automotive company in Sidoarjo is the problem studied in this study, to analyze the level of customer satisfaction and attributes that are priority improvements as recommendations for the company. Data generated from customers is processed and analyzed using the Service Performance (SERVPERF) and Lean Service methods. Based on the results of data processing, it can be concluded that the level of customer satisfaction with service quality is 82.3%, and three service attributes are classified as a top priority and two types of critical waste.
Co-Authors Nugraha, Isna Rizqi Novita Sari Sa'idan, Gading Adian Kun Sinta Dewi Syaifullah, Hafid Winursito, Yekti Condro Zahirah, Jafni Fara