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PENGARUH SERVICE RECOVERY DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PADA PT. BANK SULTRA CABANG UTAMA KENDARI Dzulfikri Azis Muthalib; Abd. Azis Muthalib; Muh. Irfandy Azis; Muh. Israwan Azis
AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam Vol 2 No 04 (2023): AT TARIIZ : JURNAL EKONOMI DAN BISNIS ISLAM
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/attariiz.v2i04.811

Abstract

This study aims to determine and explain the effect of service recovery and customer satisfaction on customer loyalty at PT Bank Sultra Kendari Main Branch. The population in this study were all customers at PT Bank Sultra Kendari Main Branch. The research sample was 100 customers at PT Bank Sultra Kendari Main Branch. This study uses multiple linear regression analysis. The results showed that: (1) Simultaneously there is a positive and significant effect of service recovery variables and satisfaction on customer loyalty. This fact shows that the better the service recovery and satisfaction provided, the higher the customer loyalty at PT Bank Sultra Kendari Main Branch. (2) Service recovery variables have a positive and significant effect on customer loyalty. The better the service recovery provided to customers, the higher the customer loyalty at PT Bank Sultra Kendari Main Branch. (3) Customer satisfaction variables have a positive and significant effect on customer loyalty. The better the satisfaction felt by the customer, the higher the customer loyalty at PT Bank Sultra Kendari Main Branch.
PENGARUH SERVICE RECOVERY DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PADA PT. BANK SULTRA CABANG UTAMA KENDARI Dzulfikri Azis Muthalib; Abd. Azis Muthalib; Muh. Irfandy Azis; Muh. Israwan Azis
AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam Vol 2 No 04 (2023): AT TARIIZ : JURNAL EKONOMI DAN BISNIS ISLAM
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/attariiz.v2i04.811

Abstract

This study aims to determine and explain the effect of service recovery and customer satisfaction on customer loyalty at PT Bank Sultra Kendari Main Branch. The population in this study were all customers at PT Bank Sultra Kendari Main Branch. The research sample was 100 customers at PT Bank Sultra Kendari Main Branch. This study uses multiple linear regression analysis. The results showed that: (1) Simultaneously there is a positive and significant effect of service recovery variables and satisfaction on customer loyalty. This fact shows that the better the service recovery and satisfaction provided, the higher the customer loyalty at PT Bank Sultra Kendari Main Branch. (2) Service recovery variables have a positive and significant effect on customer loyalty. The better the service recovery provided to customers, the higher the customer loyalty at PT Bank Sultra Kendari Main Branch. (3) Customer satisfaction variables have a positive and significant effect on customer loyalty. The better the satisfaction felt by the customer, the higher the customer loyalty at PT Bank Sultra Kendari Main Branch.
Evaluasi Program Dana Alokasi Khusus dalam Penanganan Kawasan Kumuh di Kampung Bajo Kelurahan Anaiwoi Adie Rosadi P.; Abd. Azis Muthalib; Rosnawintang
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 3 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i3.7364

Abstract

This study aims to evaluate the Special Allocation Fund program in slum area management activities in Kampung Bajo, Anaiwoi Village, Kolaka Regency. This study uses a qualitative descriptive approach. The informants in the study numbered 10 people consisting of the Kolaka Regency Housing and Settlement Area Service, the Anaiwoi Village Government, and the Bajo Village Community. Data collection used the Focus Group Discussion (FGD) technique. The analysis technique was carried out using the triangulation method through the stages of data collection, data reduction, and drawing conclusions. Based on the results and discussion, it can be concluded that the Special Allocation Fund (DAK) Program in slum area management activities in Kampung Bajo, Anaiwoi Village, Kolaka Regency is administratively in accordance with the Regulation of the Minister of PUPR Number 5 of 2022 concerning Operational Guidelines for Physical Special Allocation Funds for Public Works and Public Housing Infrastructure. The results of slum management are quite beneficial for the people of Kampung Bajo, Anaiwoi Village.
EFEKTIVITAS PENGELOLAAN SARANA DAN PRASARANA DALAM PENINGKATAN KINERJA PEGAWAI PADA BADAN PENGEMBANGAN SUMBER DAYA MANUSIA PROVINSI SULAWESI TENGGARA Muhamad Syarifin Arif; Abd. Azis Muthalib; Nofal Supriaddin
Sigma: Journal of Economic and Business Vol 7 No 1 (2024): Sigma : Journal of Economic and Business
Publisher : STIE ENAM ENAM KENDARI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis (1) Kinerja pegawai Badan Pengembangan Sumber Daya Manusia Prov. Sulawesi Tenggara; (2) Efektifitas pengelolaan sarana dan prasarana dalam peningkatan kinerja pegawai Badan Pengembangan Sumber Daya Manusia Prov. Sulawesi Tenggara; (3) Faktor pendukung dan penghambat pengelolaan sarana dan prasarana dalam peningkatan kinerja pegawai Badan Pengembangan Sumber Daya Manusia Prov. Sulawesi Tenggara. Alat analisis yang digunakan yaitu Analysis Interactive Model dengan membagi langkah-langkah dalam kegiatan analisis data dengan beberapa bagian yaitu pengumpulan data (data collection), reduksi data (data reduction), penyajian data (data display), dan penarikan kesimpulan atau verifikasi (conclutions). Hasil penelitian menemukan bahwa (1) Kinerja pegawai Badan Pengembangan Sumber Daya Manusia Prov. Sulawesi Tenggara yang dinilai dari kualitas, kuantitas, ketepatan waktu, efektifitas dan kehadiran sudah baik; (2) Efektifitas pengelolaan sarana dan prasarana dalam peningkatan kinerja pegawai Badan Pengembangan Sumber Daya Manusia Prov. Sulawesi Tenggara baik dari segi kelengkapan, kondisi, maupun penggunaan, berperan penting dalam mendukung kinerja pegawai yang optimal, mencakup aspek kualitas, kuantitas, ketepatan waktu, efektivitas, dan kehadiran; (3) Faktor pendukung pengelolaan sarana dan prasarana dalam peningkatan kinerja pegawai Badan Pengembangan Sumber Daya Manusia Prov. Sulawesi Tenggara yaitu faktor personal atau individu, faktor kepemimpinan dan faktor sistem. sedangkan faktor penghambat yang paling utama adalah sumber daya manusia. This research analyzes (1) Employee performance of Human Resources Development Agency Prov. Southeast Sulawesi; (2) facilities and infrastructure management effectiveness in improving employee performance; Human Resources Development Agency Prov. Southeast Sulawesi; (3) Supporting and inhibiting factors for managing facilities and infrastructure in enhancing employee performance of the Human Resources Development Agency of Southeast Sulawesi Prov. Southeast Sulawesi. The analytical tool used is the Interactive Analysis Model, which divides the steps in data analysis activities into several parts: data collection, data reduction, data presentation, and conclusion drawing or verification. The result shows that (1) Employee performance of the Human Resources Development Agency Prov. Southeast Sulawesi assessed quality, quantity, timeliness, effectiveness, and attendance as good; (2) The effectiveness of the management of facilities and infrastructure in improving the performance of employees of the Human Resources Development Agency Prov. Southeast Sulawesi, both in terms of completeness, condition, and use, plays a vital role in supporting optimal employee performance, including aspects of quality, quantity, timeliness, effectiveness, and attendance; (3) Supporting factors for the management of facilities and infrastructure in improving employee performance Human Resources Development Agency Prov. Southeast Sulawesi is based on personal or individual leadership and system factors. At the same time, the most important inhibiting factor is human resources.