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All Journal Sistemasi: Jurnal Sistem Informasi Jurnal Indonesia : Manajemen Informatika dan Komunikasi
Atsil, Rayhan Alpatih
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Computer Science & IT Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Library & Information Science

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Aplikasi Survei Kepuasan Peserta Diklat Berbasis Mobile Untuk Meningkatkan Pelayanan Diklat Triase; Manurung, Liza Alzahra; Atsil, Rayhan Alpatih
Jurnal Indonesia : Manajemen Informatika dan Komunikasi Vol. 5 No. 2 (2024): Mei
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jimik.v5i2.670

Abstract

Balai Diklat Keuangan Medan There is an Organizing and Learning sector which is tasked with carrying out learning related to State finances, facilitating the implementation of the Learning system and facilitating technical support for implementing learning needs analysis, learning evaluation, certification and competency tests as well as providing assistance services for implementing knowledge processes and learning organizations in the work area of the Financial Education and Training Center. This research was created to create a mobile-based training participant satisfaction survey system to improve training services. The aim is to improve training services that can be accessed easily by training participants. With the survey application, participant satisfaction data can be accessed and analyzed in real-time and this application makes the work of organizers easier in calculating satisfaction surveys and can provide data to the head of the Financial Training Center quickly. By using the waterfall method with Likert Scale calculations, this research produces an efficient information system through the stages of needs analysis, design, implementation, testing, maintenance and Likert scale calculations. The results obtained from this research are that the participant satisfaction survey application can make it easier for organizers to calculate survey results and make it easier for offices to improve office quality quickly.
Mobile Application for Ordering Custom Motorbike Packages at the TWBW Workshop with CRM Implementation Atsil, Rayhan Alpatih; Samsudin, Samsudin
Sistemasi: Jurnal Sistem Informasi Vol 13, No 5 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i5.4543

Abstract

The Wild Brain Workshop (TWBW) is a custom culture community in Medan that was founded in 2011. This community started from a custom workshop which then developed into a wider community with a focus on custom motorbikes, music and lifestyle. TWBW, as one of the well-known custom motorbike workshops in the city of Medan, of course gets lots of orders from various custom motorbike lovers. This research was created to create a mobile application for ordering custom motorbike packages by implementing CRM (Customer Relationship Management). The problem formulation in this research is designing an effective mobile application for ordering custom motorbike packages and implementing CRM to improve relationships with customers. The aim of creating this application is so that you can easily view the various custom motorbike packages available, see detailed specifications and prices, and place orders directly through the application. The implementation of CRM in this application is found in the chat feature and customer service menu. By implementing CRM (Customer Relationship Management), it is hoped that TWBW can manage relationships with customers, by utilizing technology to maximize communication and marketing. Through the development of this application, it is hoped that the use of this technology can effectively improve the ordering process.
Co-Authors Manurung, Liza Alzahra Samsudin Samsudin Triase