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All Journal Jurnal Ilmiah Administrasi Publik (JI@P) Solidaritas
Tri Haryanto, Aris
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Education Social Sciences

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Journal : Solidaritas

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Pengaruh Beban Kerja Dan Budaya Organisasi Terhadap Kinerja Pegawai Pada Kantor Sekretariat DPRD Kabupaten Wonogiri Adisya S, Salma; Tri Haryanto, Aris; Riris S, Sri
Solidaritas Vol 8 No 2 (2024): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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The purpose of this research is to study how organizational culture and workload impact on employee performance in the Wonogiri Regency DPRD Secretariat office. This study used a quantitative approach. The population used was all employees of the Wonogiri Regency DPRD Secretariat Office. The sample used was a saturated sample with 31 respondents. Data collection used questionnaires distributed to collect research data. The tests used consisted of validity, reliability, classical assumption tests, multiple linear regression analysis tests, t tests, F tests, and coefficient of determination tests. The results showed that organizational culture and workload have a significant influence on employee performance in the Wonogiri Regency DPRD Secretariat office. With an Fcount value of 25.566 and a coefficient of determination of 0.646, the Workload and Organizational Culture variables together have a significant effect on employee performance at the Wonogiri Regency DPRD Secretariat office. This shows that these variables explain 64.6 percent of the employee performance variable, and other variables not included in this study amounted to 35.4%. Keywords: Workload, Organizational Culture, Employee Performance
Kualitas Pelayanan Dalam Pembuatan Administrasi Kependudukan Di Dinas Kependudukan Dan Pencatatan Sipil Kota Surakarta Tahun 2024 Syamsidar, Syamsidar; Tri Haryanto, Aris; Winduro, Wirid
Solidaritas Vol 8 No 2 (2024): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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This research aims to describe the quality of service in creating population administration. The type of research used in this research is a qualitative descriptive method. The data collection techniques used were (1) interviews (2) observation (3) documentation. The data analysis techniques used are data collection, data presentation and conclusion drawing. The results of this research show that the quality of service in making Population Administration based on the 5 indicators proposed by Parasuraman, et al, namely the tangible dimension is adequate and has satisfied the applicant. Meanwhile, there are still shortcomings in the ease of accessing services, namely that there are still many people who do not know that services are online. Based on the Responsiveness dimension, it is quite good in responding to applicants, but there are some applicants who do not respond well due to miscommunication between employees and applicants, and also online facilities and infrastructure are not responded well because errors often occur and applicants have to contact the Population Service for action. continued and took quite a long time. Judging from the reliability dimension, assurance dimension and empathy dimension, it has been implemented well and the public is satisfied with the services provided by the Surakarta City Population and Civil Registration Service. Researchers provide recommendations for improving or updating online service procedures, improving the quality of the online registration application/web so that there are no frequent errors when operated by the public and promoting the official Surakarta City Dispendukcapil website to the public. Keywords: Population administration, Service Quality
Co-Authors Adisya S, Salma Arum Ratnaningsih, Kharisma Auriyanto, Guntur Budiono Budiono Damayanti Suhita Riris S, Sri Suryo Sardjono, Herning syamsidar syamsidar Winarti Winarti Winduro, Wirid