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All Journal Manuju : Malahayati Nursing Journal Majalah Kesehatan Indonesia Idea Pengabdian Masyarakat Journal Of Health Innovation And Community Services APMa Jurnal Pengabdian Masyarakat
Efkelin, Ria
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Humanities Dentistry Education Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Peningkatan Motivasi Kader Kesehatan dalam Memberikan Pelayanan Prima Era Pandemi di Posyandu RW 05 Kecamatan Pademangan Timur Jakarta Utara Pipin, Apriliana; Nur Rohmah, Ulfa; Ellynia, Ellynia; Juliani, Enni; Geltri Harahap, Sarah; Efkelin, Ria
Idea Pengabdian Masyarakat Vol. 3 No. 01 (2023): January
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ipm.v2i06.172

Abstract

Posyandu RW 05 Pademangan Timur is one of the posyandu that has routine work programs for the community, including during the pandemic. Cadres in psoyandu have an important role because they have the skills to develop posyandu. However, lack of motivation and the existence of pandemic constraints reduce the interest and motivation of cadres and do not understand the functions and duties of cadres in providing the best service, so this is a problem for partners in Posyandu RW 05, Pademangan Timur District, North Jakarta and as an approach to solving these problems it is important to hold counseling. This service is carried out at the Posyandu RW 05, Pademangan Timur District, North Jakarta. The method of service is counseling, discussion and question and answer, as well as assistance to cadres in implementing excellent service. The results of community service showed that there was an increase in the category of motivational knowledge of posyandu cadres and the implementation of excellent service by cadres.
Enhancing employee performance through structured job training: Evidence from Puskesmas Pademangan, Jakarta Prisia, Epin; Efkelin, Ria; Mailintina, Yurita
Majalah Kesehatan Indonesia Vol. 5 No. 2: October 2024
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/makein.2024216

Abstract

This study explores the relationship between job training and employee performance at the Puskesmas of Pademangan District, North Jakarta. The study aims to examine how various components of job training, including training objectives, instructors, and materials, affect employee performance. Using a quantitative approach with a descriptive method, data were collected from 192 Puskesmas employees using a structured questionnaire. The results revealed a significant positive relationship between job training and employee performance. Specifically, employees who rated their training programs as "good" demonstrated higher levels of job performance. Statistical analysis using the chi-square test showed that all dimensions of training (objectives, instructors, and materials) were significantly associated with improved performance. These findings support existing theories on the importance of well-structured job training in enhancing employee productivity and service quality. The study concludes that ongoing improvements in training content and delivery methods will further enhance employee performance at Puskesmas. Recommendations for Puskesmas administrators include regular evaluation of training programs and tailored development initiatives to meet specific employee needs. Future research should investigate the long-term impacts of training and explore potential moderating factors such as organizational culture and employee motivation.
Hubungan Customer Relantionship Management (CRM) dengan Loyalitas Pasien di Bagian Administrasi Rumah Sakit Umum Daerah Pademangan Aurelia, Zahra; Efkelin, Ria; Harahap, Sarah Geltri
Malahayati Nursing Journal Vol 6, No 11 (2024): Volume 6 Nomor 11 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i11.17202

Abstract

ABSTRACT Patient loyalty is greatly influenced by the perception of the patient's family and society. In addition to technical care, it is also important to pay attention to comfort and daily interactions with patients. This shows the company's efforts in getting to know, attracting and retaining patients. Customer Relationship Management (CRM) helps analyze visit patterns, service preferences and patient needs, so that administrative staff can provide more personalized and relevant services. This research uses quantitative methods with a cross-sectional design and involves patients who have received administrative services at least twice at the Pademangan Regional General Hospital. The sample was selected using Purposive Sampling with a total of 100 respondents. The research results showed that 108.1% of respondents were satisfied with competence and good service, and 109.1% were satisfied with good technology. Overall, there is a positive relationship between competence, service, knowledge and technology and patient loyalty. Most respondents (97.8%) rated CRM as good on the competency, service, knowledge and technology indicators.  Keywords: Patient Loyalty, Customer Relationship Management, Administrative ServiceABSTRAK Loyalitas pasien sangat dipengaruhi oleh persepsi keluarga pasien dan masyarakat. Selain perawatan teknis, penting juga memperhatikan kenyamanan dan interaksi harian dengan pasien. Ini menunjukkan upaya perusahaan dalam mengenal, menarik, dan mempertahankan pasien. Customer Relationship Management (CRM) membantu menganalisis pola kunjungan, preferensi layanan, dan kebutuhan pasien, sehingga staf administrasi bisa memberikan layanan yang lebih personal dan relevan. Penelitian ini menggunakan metode kuantitatif dengan desain cross-sectional dan melibatkan pasien yang telah menerima layanan administrasi minimal dua kali di Rumah Sakit Umum Daerah Pademangan. Sampel dipilih menggunakan Purposive Sampling dengan total 100 responden. Hasil penelitian menunjukkan bahwa 108,1% responden puas dengan kompetensi dan pelayanan yang baik, serta 109,1% puas dengan teknologi yang baik. Secara keseluruhan, terdapat hubungan positif antara kompetensi, pelayanan, pengetahuan, dan teknologi dengan loyalitas pasien. Sebagian besar responden (97,8%) menilai CRM pada indikator kompetensi, pelayanan, pengetahuan, dan teknologi sebagai baik.Kata kunci: Loyalitas Pasien, Customer Relationship Management, Pelayanan Administrasi
Gambaran Penggunaan Sistem Informasi Kesehatan Elektronik di Puskesmas Kalideres Safitri, Elsa; Mailintina, Yurita; Efkelin, Ria
Malahayati Nursing Journal Vol 6, No 11 (2024): Volume 6 Nomor 11 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i11.17168

Abstract

ABSTRACT The importance of information systems in processing data into information that can be used by decision makers, especially in the field of health services. In the era of revolution 4.0, Indonesia sees an opportunity to strengthen its position in global competition in various sectors, including health services. Therefore, the government is expected to be able to respond to various issues and situations that arise by utilizing information systems effectively. Quantitative descriptive research with cross-sectional design. This quantitative research aims to look at human behavior in a social phenomenon that can be measured and is objective. This research uses valid and reliable instruments, as well as appropriate and accurate statistical analysis to produce data that matches the actual situation. The majority of respondents felt good regarding the reliability of the electronic health information system at the Kalideres Health Center, with 98% of respondents feeling good, all respondents felt good regarding the flexibility of the health information system at the Kalideres Health Center, and all respondents felt good regarding the integration of the health information system at the Kalideres Health Center. Thus, it can be concluded that users of the electronic health information system (SIKDA Optima) at the kalideres health center are rated well by respondents based on aspects of reliability, flexibility and system integration. Keywords: System Usage, Electronic Health Information System, Service, Health Center ABSTRAK Pentingnya sistem informasi dalam mengolah data menjadi informasi yang dapat digunakan oleh pengambil keputusan, terutama dalam bidang pelayanan kesehatan. Dalam era revolusi 4.0, indonesia melihat kesempatan untuk memperkuat posisinya dalam persaingan global di berbagai sektor, termasuk pelayanan kesehatan. Oleh karena itu, pemerintah di harapkan mampu menanggapi berbagai isu dan situasi yang muncul dengan memanfaatkan sistem informasi secara efektif. Penelitian deskriptif kuantitatif dengan desai cross-sectional. Penelitian kuantitatif ini bertujuan untuk melihat tingkah laku manusia secara fenomena sosial yang dapat diukur dan bersifat objektif. Penelitian ini menggunakan instrumen yang valid dan dapat diandalkan, serta analisis statistik yang sesuai dan akurat untuk menghasilkan data yang sesuai dengan situasi aktual. Mayoritas responden merasa baik terkait dengan reliabilitas sistem informasi kesehatan elektronik di puskesmas kalideres, dengan 98% responden merasa baik, seluruh responden merasa baik terkait dengan fleksibilitas sistem informasi kesehatan di puskesmas kalideres, dan seluruh responden merasa baik terkait dengan integrasi sistem informasi kesehatan di puskesmas kalideres. Dengan demikian, dapat disimpulkan bahwa pengguna sistem informasi kesehatan  elektronik (SIKDA Optima) di puskesmas kalideres dinilai baik oleh responden berdasarkan aspek reliabilitas, fleksibilitas dan integrasi sistem. Kata Kunci: Penggunaan  Sistem, Sistem Informasi Kesehatan Elektronik, Pelayanan, Puskesmas
Penerapan Program Care Each Other (Menerapkan Perilaku Hidup Bersih dan Sehat Pada Masa Pandemi COVID-19) di Panti Asuhan Aisyiyah DKI Jakarta Pipin, Apriliana; Rohmah, Ulfa Nur; Utami, Ressa Andriyani; Efkelin, Ria; Ardiansyah
Journal of Health Innovation and Community Service Vol. 1 No. 1 (2022): Journal of Health Innovation and Community Services
Publisher : PPPM Stikes Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/jhics.v1i1.2

Abstract

Background: Inadequate sanitation facilities are closely related to the incidence of infectious diseases and poor personal hygiene in orphanages, especially during COVID-19.Conducting programs related to clean and healthy living habits can prevent the occurrence of other diseases. Objective:  improve the knowledge and behavior of orphans in implementing clean and healthy living habits throughthe Caring for One Another program. Method: starts from the preparation phase, implementation in the form of health education, discussions and demonstrations through animated videos. rabbit; Result: Thisactivity expands participants' knowledge before andafter theCaring for One Another activity. Conclution: Delivering the Care Each Other program has proven effective in increasing knowledge and understanding of clean and healthy living habits through hand washing.
Happy Family Without Stunting melalui Pemberian Edukasi Status Gizi untuk Ibu dan Kader Jakarta Utara Harahap, Sarah Geltri; Mailintina, Yurrita; Ellynia, Ellynia; Efkelin, Ria; Pipin, Apriliana
APMa Jurnal Pengabdian Masyarakat Vol. 3 No. 1: Januari 2023
Publisher : STIKES Bhakti Husada Mulia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47575/apma.v3i1.389

Abstract

Stunting adalah kondisi gagal tumbuh pada anak balita akibat kekurangan gizi kronis terutama pada 1000 Hari Pertama Kehidupan. Masalah stunting penting untuk diselesaikan, karena berpotensi mengganggu potensi sumber daya manusia dan berhubungan dengan tingkat kesehatan dan kematian anak. Tujuan pengabdian ini adalah untuk meningkatkan pengetahuan ibu dan kader tentang stunting sehingga mampu melakukan tindakan pencegahan stunting pada anak di Posyandu Nusa Indah RW13 Kelurahan Sunter Agung Jakarta Utara. Metode pengabdian yakni dengan penyuluhan, diskusi dan tanya jawab dengan kuesioner dengan menggunakan kuesioner. Hasil pengabdian kepada masyarakat didapatkan adanya peningkatan kategori pengetahuan ibu dan kader mengenai stunting, sehingga dapat mengimplementasikan tindakan pencegahan stunting pada anak.
Co-Authors Ardiansyah Aurelia, Zahra Ellynia, Ellynia Geltri Harahap, Sarah Harahap, Sarah Geltri Juliani, Enni Mailintina, Yurita Mailintina, Yurrita Pipin, Apriliana Prisia, Epin Rohmah, Ulfa Nur Safitri, Elsa Utami, Ressa Andriyani