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All Journal Jurnal Kesehatan Holistic Manuju : Malahayati Nursing Journal Majalah Kesehatan Indonesia MAHESA : Malahayati Health Student Journal Idea Pengabdian Masyarakat JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Journal Of Health Innovation And Community Services Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) APMa Jurnal Pengabdian Masyarakat
Efkelin, Ria
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Peningkatan Motivasi Kader Kesehatan dalam Memberikan Pelayanan Prima Era Pandemi di Posyandu RW 05 Kecamatan Pademangan Timur Jakarta Utara Pipin, Apriliana; Nur Rohmah, Ulfa; Ellynia, Ellynia; Juliani, Enni; Geltri Harahap, Sarah; Efkelin, Ria
Idea Pengabdian Masyarakat Vol. 3 No. 01 (2023): January
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ipm.v2i06.172

Abstract

Posyandu RW 05 Pademangan Timur is one of the posyandu that has routine work programs for the community, including during the pandemic. Cadres in psoyandu have an important role because they have the skills to develop posyandu. However, lack of motivation and the existence of pandemic constraints reduce the interest and motivation of cadres and do not understand the functions and duties of cadres in providing the best service, so this is a problem for partners in Posyandu RW 05, Pademangan Timur District, North Jakarta and as an approach to solving these problems it is important to hold counseling. This service is carried out at the Posyandu RW 05, Pademangan Timur District, North Jakarta. The method of service is counseling, discussion and question and answer, as well as assistance to cadres in implementing excellent service. The results of community service showed that there was an increase in the category of motivational knowledge of posyandu cadres and the implementation of excellent service by cadres.
Enhancing employee performance through structured job training: Evidence from Puskesmas Pademangan, Jakarta Prisia, Epin; Efkelin, Ria; Mailintina, Yurita
Majalah Kesehatan Indonesia Vol. 5 No. 2: October 2024
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/makein.2024216

Abstract

This study explores the relationship between job training and employee performance at the Puskesmas of Pademangan District, North Jakarta. The study aims to examine how various components of job training, including training objectives, instructors, and materials, affect employee performance. Using a quantitative approach with a descriptive method, data were collected from 192 Puskesmas employees using a structured questionnaire. The results revealed a significant positive relationship between job training and employee performance. Specifically, employees who rated their training programs as "good" demonstrated higher levels of job performance. Statistical analysis using the chi-square test showed that all dimensions of training (objectives, instructors, and materials) were significantly associated with improved performance. These findings support existing theories on the importance of well-structured job training in enhancing employee productivity and service quality. The study concludes that ongoing improvements in training content and delivery methods will further enhance employee performance at Puskesmas. Recommendations for Puskesmas administrators include regular evaluation of training programs and tailored development initiatives to meet specific employee needs. Future research should investigate the long-term impacts of training and explore potential moderating factors such as organizational culture and employee motivation.
Hubungan Customer Relantionship Management (CRM) dengan Loyalitas Pasien di Bagian Administrasi Rumah Sakit Umum Daerah Pademangan Aurelia, Zahra; Efkelin, Ria; Harahap, Sarah Geltri
Malahayati Nursing Journal Vol 6, No 11 (2024): Volume 6 Nomor 11 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i11.17202

Abstract

ABSTRACT Patient loyalty is greatly influenced by the perception of the patient's family and society. In addition to technical care, it is also important to pay attention to comfort and daily interactions with patients. This shows the company's efforts in getting to know, attracting and retaining patients. Customer Relationship Management (CRM) helps analyze visit patterns, service preferences and patient needs, so that administrative staff can provide more personalized and relevant services. This research uses quantitative methods with a cross-sectional design and involves patients who have received administrative services at least twice at the Pademangan Regional General Hospital. The sample was selected using Purposive Sampling with a total of 100 respondents. The research results showed that 108.1% of respondents were satisfied with competence and good service, and 109.1% were satisfied with good technology. Overall, there is a positive relationship between competence, service, knowledge and technology and patient loyalty. Most respondents (97.8%) rated CRM as good on the competency, service, knowledge and technology indicators.  Keywords: Patient Loyalty, Customer Relationship Management, Administrative ServiceABSTRAK Loyalitas pasien sangat dipengaruhi oleh persepsi keluarga pasien dan masyarakat. Selain perawatan teknis, penting juga memperhatikan kenyamanan dan interaksi harian dengan pasien. Ini menunjukkan upaya perusahaan dalam mengenal, menarik, dan mempertahankan pasien. Customer Relationship Management (CRM) membantu menganalisis pola kunjungan, preferensi layanan, dan kebutuhan pasien, sehingga staf administrasi bisa memberikan layanan yang lebih personal dan relevan. Penelitian ini menggunakan metode kuantitatif dengan desain cross-sectional dan melibatkan pasien yang telah menerima layanan administrasi minimal dua kali di Rumah Sakit Umum Daerah Pademangan. Sampel dipilih menggunakan Purposive Sampling dengan total 100 responden. Hasil penelitian menunjukkan bahwa 108,1% responden puas dengan kompetensi dan pelayanan yang baik, serta 109,1% puas dengan teknologi yang baik. Secara keseluruhan, terdapat hubungan positif antara kompetensi, pelayanan, pengetahuan, dan teknologi dengan loyalitas pasien. Sebagian besar responden (97,8%) menilai CRM pada indikator kompetensi, pelayanan, pengetahuan, dan teknologi sebagai baik.Kata kunci: Loyalitas Pasien, Customer Relationship Management, Pelayanan Administrasi
Gambaran Penggunaan Sistem Informasi Kesehatan Elektronik di Puskesmas Kalideres Safitri, Elsa; Mailintina, Yurita; Efkelin, Ria
Malahayati Nursing Journal Vol 6, No 11 (2024): Volume 6 Nomor 11 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i11.17168

Abstract

ABSTRACT The importance of information systems in processing data into information that can be used by decision makers, especially in the field of health services. In the era of revolution 4.0, Indonesia sees an opportunity to strengthen its position in global competition in various sectors, including health services. Therefore, the government is expected to be able to respond to various issues and situations that arise by utilizing information systems effectively. Quantitative descriptive research with cross-sectional design. This quantitative research aims to look at human behavior in a social phenomenon that can be measured and is objective. This research uses valid and reliable instruments, as well as appropriate and accurate statistical analysis to produce data that matches the actual situation. The majority of respondents felt good regarding the reliability of the electronic health information system at the Kalideres Health Center, with 98% of respondents feeling good, all respondents felt good regarding the flexibility of the health information system at the Kalideres Health Center, and all respondents felt good regarding the integration of the health information system at the Kalideres Health Center. Thus, it can be concluded that users of the electronic health information system (SIKDA Optima) at the kalideres health center are rated well by respondents based on aspects of reliability, flexibility and system integration. Keywords: System Usage, Electronic Health Information System, Service, Health Center ABSTRAK Pentingnya sistem informasi dalam mengolah data menjadi informasi yang dapat digunakan oleh pengambil keputusan, terutama dalam bidang pelayanan kesehatan. Dalam era revolusi 4.0, indonesia melihat kesempatan untuk memperkuat posisinya dalam persaingan global di berbagai sektor, termasuk pelayanan kesehatan. Oleh karena itu, pemerintah di harapkan mampu menanggapi berbagai isu dan situasi yang muncul dengan memanfaatkan sistem informasi secara efektif. Penelitian deskriptif kuantitatif dengan desai cross-sectional. Penelitian kuantitatif ini bertujuan untuk melihat tingkah laku manusia secara fenomena sosial yang dapat diukur dan bersifat objektif. Penelitian ini menggunakan instrumen yang valid dan dapat diandalkan, serta analisis statistik yang sesuai dan akurat untuk menghasilkan data yang sesuai dengan situasi aktual. Mayoritas responden merasa baik terkait dengan reliabilitas sistem informasi kesehatan elektronik di puskesmas kalideres, dengan 98% responden merasa baik, seluruh responden merasa baik terkait dengan fleksibilitas sistem informasi kesehatan di puskesmas kalideres, dan seluruh responden merasa baik terkait dengan integrasi sistem informasi kesehatan di puskesmas kalideres. Dengan demikian, dapat disimpulkan bahwa pengguna sistem informasi kesehatan  elektronik (SIKDA Optima) di puskesmas kalideres dinilai baik oleh responden berdasarkan aspek reliabilitas, fleksibilitas dan integrasi sistem. Kata Kunci: Penggunaan  Sistem, Sistem Informasi Kesehatan Elektronik, Pelayanan, Puskesmas
Penerapan Program Care Each Other (Menerapkan Perilaku Hidup Bersih dan Sehat Pada Masa Pandemi COVID-19) di Panti Asuhan Aisyiyah DKI Jakarta Pipin, Apriliana; Rohmah, Ulfa Nur; Utami, Ressa Andriyani; Efkelin, Ria; Ardiansyah
Journal of Health Innovation and Community Services Vol. 1 No. 1 (2022): Journal of Health Innovation and Community Services
Publisher : PPPM Stikes Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/jhics.v1i1.2

Abstract

Background: Inadequate sanitation facilities are closely related to the incidence of infectious diseases and poor personal hygiene in orphanages, especially during COVID-19.Conducting programs related to clean and healthy living habits can prevent the occurrence of other diseases. Objective:  improve the knowledge and behavior of orphans in implementing clean and healthy living habits throughthe Caring for One Another program. Method: starts from the preparation phase, implementation in the form of health education, discussions and demonstrations through animated videos. rabbit; Result: Thisactivity expands participants' knowledge before andafter theCaring for One Another activity. Conclution: Delivering the Care Each Other program has proven effective in increasing knowledge and understanding of clean and healthy living habits through hand washing.
Happy Family Without Stunting melalui Pemberian Edukasi Status Gizi untuk Ibu dan Kader Jakarta Utara Harahap, Sarah Geltri; Mailintina, Yurrita; Ellynia, Ellynia; Efkelin, Ria; Pipin, Apriliana
APMa Jurnal Pengabdian Masyarakat Vol. 3 No. 1: Januari 2023
Publisher : STIKES Bhakti Husada Mulia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47575/apma.v3i1.389

Abstract

Stunting adalah kondisi gagal tumbuh pada anak balita akibat kekurangan gizi kronis terutama pada 1000 Hari Pertama Kehidupan. Masalah stunting penting untuk diselesaikan, karena berpotensi mengganggu potensi sumber daya manusia dan berhubungan dengan tingkat kesehatan dan kematian anak. Tujuan pengabdian ini adalah untuk meningkatkan pengetahuan ibu dan kader tentang stunting sehingga mampu melakukan tindakan pencegahan stunting pada anak di Posyandu Nusa Indah RW13 Kelurahan Sunter Agung Jakarta Utara. Metode pengabdian yakni dengan penyuluhan, diskusi dan tanya jawab dengan kuesioner dengan menggunakan kuesioner. Hasil pengabdian kepada masyarakat didapatkan adanya peningkatan kategori pengetahuan ibu dan kader mengenai stunting, sehingga dapat mengimplementasikan tindakan pencegahan stunting pada anak.
Outpatient Service Using an Online Registration System at Rumah Sakit Islam Jakarta Pondok Kopi Naufal, Hanif Zain; Efkelin, Ria; Yari, Nama Yarwin
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 4 No. 3 (2025): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/js.v4i3.4792

Abstract

The advancement of information technology has transformed healthcare services by introducing an online patient registration system, which enhances accessibility and improves service effectiveness. This study aimed to measure the relationship between the quality of the online registration system and the effectiveness of outpatient BPJS services at Rumah Sakit Islam Jakarta Pondok Kopi. A quantitative cross-sectional study design was employed, utilizing purposive non-probability sampling (non-random selection), involving a total of 130 respondents. Data analysis was conducted using SPSS version 27. The results showed that the online system provides good quality, based on the majority of respondents 60%. Meanwhile, the effectiveness of the service shows that 53,8% respondents state it is effective. Furthermore, there is no significant relationship between flexibility and integration dimensions to service effectiveness. However, it is a significant relationship among the reliability, accessibility, and response time dimensions to service effectiveness. This study concluded that the quality of the online registration system significantly influences service effectiveness, particularly in the areas of reliability, accessibility, and response time. To achieve optimal service effectiveness, continuous improvements in system flexibility and integration are essential. It is hoped that this research can contribute to the development of more efficient and responsive healthcare service systems that better meet patient needs.
The Influence of Workload on the Performance of Administrative Staff at Husada Hospital in 2025 Putri, Dinda Hafizia; Efkelin, Ria; Karlina, Elin Artha
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 4 No. 3 (2025): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/js.v4i3.4830

Abstract

The performance of administrative staff plays a vital role in supporting the smooth delivery of healthcare services in hospitals. Poorly managed workloads can decrease both performance and work efficiency. This study aims to determine the influence of workload on the performance of administrative staff at Husada Hospital in 2025. The research employed a quantitative-descriptive approach with a cross-sectional design. Workload was divided into two categories: internal factors (age, gender, nutritional status, health condition, motivation, trust, and job satisfaction) and external factors (job tasks, work organization, and work environment). A total of 53 respondents were selected using the total sampling technique. Data were collected using a Likert-scale-based questionnaire and analyzed using SPSS with multiple linear regression. The analysis showed that most variables had no significant effect on performance, except for four: job trust (p = 0.004), job satisfaction (p = 0.024), work organization (p = 0.002), and work environment (p = 0.010). Job trust and work organization had a positive effect on performance, while job satisfaction had a negative effect. The study concludes that psychological factors and work systems are more influential in determining performance than physical workload. It is recommended that hospital management strengthen organizational structure, create a supportive work environment, and proportionally enhance trust and job satisfaction to maintain optimal staff performance.
Hubungan Kepemimpinan Dengan Kinerja Perawat di Ruang Anggrek dan Gladiola Rumah Sakit Husada Jakarta Efkelin, Ria; Utami, Ressa Andriyani; Mailintina, Yurita
Jurnal Kesehatan Holistic Vol. 7 No. 1 (2023): Jurnal Kesehatan Holistic Volume 7/ Nomor 1/ Januari 2023
Publisher : Sekolah Tinggi Ilmu Kesehatan RS Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (655.718 KB) | DOI: 10.33377/jkh.v7i1.131

Abstract

Introduction: The process or activity of nursing practice used by nurses to provide nursing care to patients is referred to as nurse performance. Therefore, nursing services have become an important component of various health services and play an important role in determining the quality of hospital services. Inadequate leadership is a factor in the low performance of nurses. Objective: This research is to determine the relationship between leadership and nurse performance in the Orchid and Gladiola Treatment Room, Husada Hospital, Jakarta. Methods: This study uses a quantitative descriptive method. Result: There is a significant relationship between leadership and work performance of nurses (p value 0.001 < ? 0.05). with good leadership will affect the work performance of nurses. Conclusion: Good leadership will affect the work performance of nurses in hospitals.
Pengetahuan dan Perilaku Pelaksanaan Protokol Kesehatan pada Mahasiswa di Era Adaptasi baru Utami, Ressa Andriyani; Efkelin, Ria
Jurnal Kesehatan Holistic Vol. 6 No. 2 (2022): Jurnal Kesehatan Holistic Volume 6/ Nomor 2/ Juli 2022
Publisher : Sekolah Tinggi Ilmu Kesehatan RS Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (509.983 KB) | DOI: 10.33377/jkh.v6i2.132

Abstract

Introduction: the Corona Virus Diseases 19 pandemic first appeared in 2019 in Wuhan, China. Currently, Indonesia has experienced a decline in cases and the world community has been required to implement the Covid 19 protocol as a normal daily habit. Activities in all sectors began to be restored, including higher education (student activities). Objective: this research was conducted to find out how the behavior of students during the adaptation period of new habits, the influence of knowledge on Covid-19 prevention behavior and the factors that influence student behavior in preventing Covid-19. Methods: this study uses a cross sectional study approach with a total of 413 respondents, multivariate test using multiple logistic regression predictive model. Result: the results showed that there was a significant relationship between knowledge and the implementation of the Covid-19 prevention protocol in respondents (p = 0.000; = 0.05) with an OR value of 2.362. The most influential factor on the implementation of health protocols is the knowledge previously obtained from various sources (p value = 0.090). Conclusion: health promotion efforts are needed for students who will carry out normal lecture activities so as not to cause a spike in new cases in the education cluster.
Co-Authors Ardiansyah Aurelia, Zahra Azmi, Zanety Ulul Dewi, Astrid Komala Ellynia, Ellynia Geltri Harahap, Sarah Harahap, Sarah Geltri Juliani, Enni Karlina, Elin Artha Ludovikus, Ludovikus Mailintina, Yurita Mailintina, Yurrita Martini Martini Naufal, Hanif Zain Pipin, Apriliana Prisia, Epin Putri, Dinda Hafizia Rahmani, Khansa Nabil Rohmah, Ulfa Nur Safitri, Elsa Sari, Annisak Dwi Puspita Utami, Ressa Andriyani Yari, Nama Yarwin