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All Journal Home Journal : Hospitality and Gastronomy Research Journal Tourism Economics, Hospitality, and Business Management Journal
Marpaung, Selviana Meldrit Monica
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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Pengaruh Work-Life Balance Terhadap Kinerja Karyawan Pada Hotel Four Points By Sheraton Medan Marpaung, Selviana Meldrit Monica; Hamdani, Muhammad; Lingga, Osland Herijon
TEHBMJ (Tourism Economics Hospitality and Business Management Journal) Vol 3 No 2 (2023): TEHBMJ (Tourism Economics, Hospitality, and Business Management Journal)
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/tehbmj.v3i2.522

Abstract

The purpose of this research is to comprehend and analyze the influence of work-life balance on employee performance at Four Points by Sheraton Medan. This study employs an associative approach method. The population for this research encompasses all employees at Four Points by Sheraton Medan, with a sample size of 51 respondents determined using the Slovin's formula. This research utilizes both primary and secondary data sources. The data analysis techniques applied in this study consist of simple linear regression analysis, the t-test of hypotheses, and the Coefficient of Determination. Data processing was conducted using SPSS (Statistical Package for the Social Sciences) software version 25.00. Based on the data analysis results, a simple regression equation model was obtained as Y = 24.164 + 0.461 X, indicating a positive influence of work-life balance on employee performance. Furthermore, from the results of the t-test analysis, a significant value of 0.002 < 0.05 was obtained, indicating that work-life balance significantly affects employee performance at Four Points by Sheraton Medan.
PERANAN PROGRAM LOYALITAS ALL ACCOR LIMITLESS TERHADAP KUALITAS PELAYANAN (STUDI KASUS PADA HOTEL IBIS STYLES MEDAN) Chafizah, Chafizah; Liyushiana, Liyushiana; Marpaung, Selviana Meldrit Monica; Renaldi, Ruri; Pramudya, Ahmad
HOME : Hospitality and Gastronomy Research Journal Vol. 6 No. 1 (2024): HOME: Hospitality and Gastronomy Research Journal
Publisher : Politeknik Bosowa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61141/home.v6i1.412

Abstract

The purpose of this study is to see how loyalty programs affect service quality at the Ibis Styles Medan. This is a qualitative study that use the case study method. Primary data and secondary data are the two categories of data used in this study. The findings of interviews with the front desk agent at the Ibis Styles Hotel Medan provided primary data, while secondary data was collected from the All Accor website. Based on the findings of the study, the following conclusions were made: 1) Provide benefits and advantages of loyalty programs that have an impact on hotel satisfaction and service quality. This is demonstrated through consumer reviews on the official All Accor website, which is used in conjunction with Trust You to calculate hotel ratings. 2) The convenience gained from the adoption of the loyalty program has an impact on increasing service quality. This is highlighted by the ease with which members of the loyalty program easily book rooms through the all accor website by inputting an e-mail address, and the front office department immediately collect guest data from room bookings which are already automatically registered in the fols system.
Co-Authors Chafizah, Chafizah Lingga, Osland Herijon Liyushiana, Liyushiana Muhammad Hamdani, Muhammad Pramudya, Ahmad Renaldi, Ruri