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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Pensil : Pendidikan Teknik Sipil
Luthfiana, Yusrina
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Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Transportation Other

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PLANNING FOR INCREASING LECTURER RESEARCH PRODUCTIVITY: (CASE STUDY: BUILDING ENGINEERING EDUCATION STUDY PROGRAM, UNIVERSITAS NEGERI JAKARTA) Luthfiana, Yusrina; Sholihah, Qomariyatus; Said, Moh.
Jurnal Pensil : Pendidikan Teknik Sipil Vol. 13 No. 3 (2024): Jurnal Pensil : Pendidikan Teknik Sipil
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/jpensil.v13i3.45757

Abstract

The World Class University trend in higher education has an impact on the need for planning in the research aspect because the quantity and quality of research are very influential in global university rankings. This research explores planning strategies as well as challenges and obstacles in efforts to increase the research productivity of lecturers in the Building Engineering Education Study Program, Universitas Negeri Jakarta based on the perspective of the study program coordinator. This research uses a qualitative descriptive approach using data collection techniques in the form of documentation complete with interviews with the study program coordinator. Some of the plans carried out by the study program to increase lecturer research productivity include the 1 lecturer 1 publication per year program, expanding cooperation and collaboration with national and international universities in research and scientific publications, holding international scientific article publication workshops, initiating collaboration with industry in the field of research and forming a research team of lecturers. The obstacles and challenges faced by the study program include lecturer workload, resources, funding, and research administration burden.
Evaluating Public University Service Quality and its Influence on Student Satisfaction and Loyalty: The Disjoint Two-Stage Approach Luthfiana, Yusrina; Sujarwoto, Sujarwoto; Said, Moh.
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.61990

Abstract

The growing competition between universities has led public universities to develop internal competitiveness, including student loyalty as a strategic asset. However, previous studies have shown inconsistencies in the results and have seldom applied higher-order constructs to analyze the public university service quality. This study evaluates university service quality and its impact on student loyalty, emphasizing the mediating role of student satisfaction. This study was conducted at the Faculty of Engineering, Universitas Negeri Jakarta. The data analysis technique employed PLS-SEM with the disjoint two-stage approach, which is more accurate in handling higher-order constructs on service quality. The findings indicate that public university service quality and student satisfaction influence student loyalty positively and significantly. Public university service quality also influences student satisfaction positively and significantly. Additionally, student satisfaction acts as a partial mediation between service quality and student loyalty. These findings underscore theoretically and practically that public universities should prioritize initiatives that improve service dimensions that impact student satisfaction and loyalty, such as students’ skill development. By integrating higher-order constructs for service quality, this study contributes to a methodological framework and actionable insights for administrators to optimize quality management in public universities.
Co-Authors Moh. Said Qomariyatus Sholihah Sujarwoto Sujarwoto, Sujarwoto