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Model of The Determinants of School Participation Rates in Banyuwangi Regency: An Application of System Dynamic Analysis Suhartono Winoto; Mohammad Said; Erlita Cahyasari; Nurjati Widodo; Rendra Eko Wismanu
Journal of Innovation in Educational and Cultural Research Vol 3, No 4 (2022)
Publisher : Yayasan Keluarga Guru Mandiri

Education is one of the priority basic services for human resource development. There are two indicators to measure the success in education, known as the accessibility of education and the quality of education. Efforts to determine the level of success of the Government in opening access to education services can be identified from several indicators. These indicators are a benchmark for the success of the Government in opening access to education for the entire community, especially those related to the School Participation Rate. This study aims to determine the existing conditions and analyze the forecasting of determinant factors that affect the achievement of school participation rates in Banyuwangi Regency. This study used a qualitative method with a dynamic system approach. The results showed that the school participation rate in Banyuwangi Regency was influenced by several determinant factors that were interrelated with each other. Based on the existing conditions, there was a need to improve all of the determinant factors. However, an increase in poverty factor as an impact of COVID-19 has encouraged government to provide an alternative policies to avoid the decrease in school participation rates. The results of the forecasting simulation for the next 20 years showed that the behaviour of time from the school participation rate will be in line with the increase in determinant factors in education system, while the results of forecasting education quality showed that within next 20 years, there will be a significant increase in the first two years of the simulation, then there will be an increase in slopes in the opposite direction from the school participation rate and accompanied by an increase in other elements that run in the education system in Banyuwangi Regency.

Determinant Factors Affecting The Quality of Basic Education Services: A Standard Pattern From Regional Government Experience Said, Moh; Cahyasari, Erlita; Winoto, Suhartono; Widodo, Nurjati; Muslim, Abd Qadir
Journal of Governance Volume 9 Issue 3: (2024)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jog.v9i3.26734

Basic education is the foundation for the development of a nation. However, the implementation of basic education services in Indonesia is not yet fully running well. Shifting the authority to provide basic education to regional governments is a challenge for regional governments. Bonding lack of capacity and territorial catchment complicates the problem of providing basic education services. This research examines the factors that influence the quality of basic education service delivery in Banyuwangi Regency, Indonesia. This research uses a systems thinking approach. Modeling with a causal loop diagram as a type of qualitative system model that illustrates the factors that influence the capacity of basic education service delivery. The causal loop diagram was constructed through in-depth interviews with several informants, namely the head and secretary of the education office, elementary and middle school principals, elementary and middle school teachers, and community members (n=12), and FGD (n=2). The location of this research is Banyuwangi Regency, the area with the largest area in East Java. Research findings show that the factors influencing the quality of basic education service delivery in Banyuwangi Regency are based on CLD. A model consisting of two nodes balancing that interact in such a way that the activity of one loop significantly reduces the balance of other loops in an effort to achieve a goal. That the quality of providing basic education services is balanced by conditions of service gaps, so the following actions need to be taken: a) when performance decreases, then check whether this happens because the targets that have been made have been lowered, then b) check how the targets were made and who determines it. This means that the quality of basic education services in Banyuwangi Regency can be improved by evaluating whether the target setting is realistic with the quality of educational facilities and infrastructure, the quality of transportation infrastructure, and the geographical location, which varies according to the characteristics of the region.

Determinant Factors Affecting The Quality of Basic Education Services: A Standard Pattern From Regional Government Experience Said, Moh; Cahyasari, Erlita; Winoto, Suhartono; Widodo, Nurjati; Muslim, Abd Qadir
Journal of Governance Volume 9 Issue 3: (2024)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jog.v9i3.26734

Basic education is the foundation for the development of a nation. However, the implementation of basic education services in Indonesia is not yet fully running well. Shifting the authority to provide basic education to regional governments is a challenge for regional governments. Bonding lack of capacity and territorial catchment complicates the problem of providing basic education services. This research examines the factors that influence the quality of basic education service delivery in Banyuwangi Regency, Indonesia. This research uses a systems thinking approach. Modeling with a causal loop diagram as a type of qualitative system model that illustrates the factors that influence the capacity of basic education service delivery. The causal loop diagram was constructed through in-depth interviews with several informants, namely the head and secretary of the education office, elementary and middle school principals, elementary and middle school teachers, and community members (n=12), and FGD (n=2). The location of this research is Banyuwangi Regency, the area with the largest area in East Java. Research findings show that the factors influencing the quality of basic education service delivery in Banyuwangi Regency are based on CLD. A model consisting of two nodes balancing that interact in such a way that the activity of one loop significantly reduces the balance of other loops in an effort to achieve a goal. That the quality of providing basic education services is balanced by conditions of service gaps, so the following actions need to be taken: a) when performance decreases, then check whether this happens because the targets that have been made have been lowered, then b) check how the targets were made and who determines it. This means that the quality of basic education services in Banyuwangi Regency can be improved by evaluating whether the target setting is realistic with the quality of educational facilities and infrastructure, the quality of transportation infrastructure, and the geographical location, which varies according to the characteristics of the region.

Evaluating Public University Service Quality and its Influence on Student Satisfaction and Loyalty: The Disjoint Two-Stage Approach Luthfiana, Yusrina; Sujarwoto, Sujarwoto; Said, Moh.
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.61990

The growing competition between universities has led public universities to develop internal competitiveness, including student loyalty as a strategic asset. However, previous studies have shown inconsistencies in the results and have seldom applied higher-order constructs to analyze the public university service quality. This study evaluates university service quality and its impact on student loyalty, emphasizing the mediating role of student satisfaction. This study was conducted at the Faculty of Engineering, Universitas Negeri Jakarta. The data analysis technique employed PLS-SEM with the disjoint two-stage approach, which is more accurate in handling higher-order constructs on service quality. The findings indicate that public university service quality and student satisfaction influence student loyalty positively and significantly. Public university service quality also influences student satisfaction positively and significantly. Additionally, student satisfaction acts as a partial mediation between service quality and student loyalty. These findings underscore theoretically and practically that public universities should prioritize initiatives that improve service dimensions that impact student satisfaction and loyalty, such as students’ skill development. By integrating higher-order constructs for service quality, this study contributes to a methodological framework and actionable insights for administrators to optimize quality management in public universities.

Capacity Development of Human Resource in Local Government to Improve Public Service Quality Said, Moh.
Jurnal Ilmiah Administrasi Publik Vol. 1 No. 1 (2015): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2015.001.01.2

Capacity development of human resource in relation to the government apparatusâ€™ professionalism is an important aspect to consider when it comes to human resource development within the government. This is because it has a close relationship with their function as public servants. The higher the apparatusâ€™ capacity is, the better they serve the public. However, the fact remains that the apparatusâ€™ capacity has not yet met the required standard. This is mainly influenced by the apparatusâ€™ low working ethos and their negative perspectives and attitudes that, in turn, prevent them from working effectively. To overcome this problem, it is suggested that the government restructures the institution through promoting a change in the working culture and behavior, reforming the institutionâ€™s departments based on the actual needs, endorsing efficiency, improving the public service to improve society at large, and increasing the apparatusâ€™ professionalism.

Evaluasi Kebijakan Asimilasi Narapidana pada Prison Management (Studi pada Lembaga Pemasyarakatan Kelas IIA Sidoarjo) Sutrisno, Andi E.; Sarwono, Sarwono; Said, Moh.
Jurnal Ilmiah Administrasi Publik Vol. 10 No. 1 (2024): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2024.010.01.1

This study aims to investigate the inmate assimilation policy implemented at Class IIA Sidoarjo Penitentiary as well as to evaluate the effectiveness of the policy. The analysis in this study was conducted using the Six Sigma (DMAIC) approach which consists of the steps define, measure, analyze, improve, and control. The results showed that when viewed from the context of constraints, there was a lack of public involvement from the families of prisoners and the community as service users and policy beneficiaries, a comparison of the number of service officers lacking in providing services, lack of effectiveness and efficiency in the evaluation process and monitoring mechanism. However, in terms of implementation, the policy of assimilation of prisoners has succeeded in reducing the number of overcapacity, saving the budget for food for prisoners and accelerating the process of proposing prisoner release services from 2 months to only 14 days. This assimilation policy is proven to have an easy process and provide satisfaction with correctional services for prisoners.

Implementasi Ambiguitas Konflik Program Kelurahan Bersih Narkoba Setonopande dalam Rangka Pencegahan, Pemberantasan, Penyalahgunaan, dan Peredaran Narkoba Kurniawan, Yoga; Hanafi, Imam; Said, Moh.
Jurnal Ilmiah Administrasi Publik Vol. 10 No. 3 (2024): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2024.010.03.4

This research was conducted to describe and explain the implementation of the Clean Drug Village Program in Setonopande Village, Kediri City in the perspective of Conflict Ambiguity Implementation and find out what are the most supportive and inhibiting factors in the implementation of this program. This research uses Qualitative methods with a Descriptive approach, and uses NVIVO in data processing. Kelurahan Bersih Narkoba is a program of the National Narcotics Agency in collaboration with local governments in the context of preventing, eradicating, abusing, and distributing drugs in the smallest scope, namely villages, this is done to reduce the high number of national drug trafficking. The results of this study indicate that the implementation of the Setonopande Clean Drug Village is going well, this is indicated by the fulfillment of the Five Precise Indicators of Program/Policy Implementation which contains the accuracy of the policy, implementation, target, environment, and the accuracy of the process, on the other hand there are still findings of implementation that are still less precise and can be improved in the future, such as communication between implementers, making clear and specific regulations, and allocating a special budget for this program. This research is expected to provide suggestions to Setonopande Village for the next implementation, and other regions can adopt the success of the implementation of this program.

Strategic Insights to Enhance Student Loyalty Through Service Quality and Satisfaction: Importance-Performance Map Analysis Luthfiana, Yusrina; Sujarwoto, Sujarwoto; Said, Moh.
Jurnal Ilmiah Administrasi Publik Vol. 11 No. 3 (2025): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2025.011.03.5

The increasing competition among higher education institutions (HEIs) has driven them to enhance their competitive advantage by fostering student loyalty. When students perceive high service quality, they are more likely to feel valued and remain loyal. This study employs Importance-Performance Map Analysis (IPMA) to identify key areas for improvement in higher education service quality and student satisfaction to enhance student loyalty. The sampling technique used was proportionate stratified random sampling of the students of Faculty of Engineering, Universitas Negeri Jakarta per study program. The IPMA results, based on survey data from students, highlights service quality as the primary area requiring improvement. At the indicator level, seven keys are identified, including student skill development, infrastructure, safety, employment quality, management and staff support, teacher’s profile, and satisfaction with university choice. These findings provide strategic insights for HEIs to enhance student loyalty by prioritizing service quality improvements. Future study could extend the analysis to multiple HEIs for boarder insights.

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