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All Journal JURNAL PENDIDIKAN TAMBUSAI International Journal of Business, Law, and Education
Lestari, Septi Intan
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Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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The Role of Weekly One-on-One Meetings for Health Workers in Improving Patient Services in Quality Management Elnardy, Mohammad Caesario; Lestari, Septi Intan; Supriyadi, Supriyadi; Zaharuddin, Zaharuddin
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.680

Abstract

Improving the quality of health services with weekly one-on-one meetings with health workers can improve the quality of health services. This research used a quantitative approach with an experimental design, involving all Medical Advisors as samples. Data is collected through valid and reliable instruments that measure the quality of One-on-one meeting. The research results showed a significant increase in service quality management after one-on-one meetings held. The average service quality score increased from 16.50 before and 43 after the intervention. There is a relationship between one-on-one meetings and improving the quality of health services. The coefficient of determination is 0.79, meaning that 79% of the variation in improving service quality is influenced by the One-on-one variable. Conclusion: Weekly one-on-one meetings are effective in improving service quality management at Klinik Lelaki Indonesia, so it is recommended to be adopted as a strategy to continuously improving service quality.
Peran Call Center dalam Peningkatan Efisiensi Layanan Kesehatan di Rumah Sakit X Lestari, Septi Intan; Supriyadi, Supriyadi; Zaharuddin, Zaharuddin
Jurnal Pendidikan Tambusai Vol. 9 No. 1 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v9i1.25553

Abstract

Efisiensi layanan kesehatan menjadi salah satu tantangan utama bagi rumah sakit di Indonesia. Penelitian ini bertujuan untuk mengkaji peran call center dalam meningkatkan efisiensi pelayanan kesehatan melalui pendekatan kualitatif dengan metode deskriptif. Call center, sebagai pusat komunikasi antara pasien dan rumah sakit, berkontribusi dalam mempercepat penyampaian informasi, meningkatkan kepuasan pasien, serta mengoptimalkan proses administrasi. Temuan penelitian menunjukkan bahwa implementasi call center yang efektif dapat mengurangi waktu tunggu pasien, meningkatkan kecepatan respons, serta mengurangi tekanan pada sumber daya rumah sakit. Selain itu, call center mampu meminimalkan kesalahan dalam pengelolaan data pasien melalui sistem digital yang terintegrasi. Namun, terdapat tantangan dalam penerapan, seperti kebutuhan akan integrasi teknologi, pelatihan berkelanjutan untuk staf, dan pengelolaan infrastruktur. Dengan mengatasi tantangan tersebut, rumah sakit dapat meningkatkan efisiensi operasional dan kualitas layanan kesehatan secara signifikan. Artikel ini diharapkan dapat menjadi referensi bagi rumah sakit dalam meningkatkan efisiensi pelayanan melalui optimalisasi fungsi call center.
Co-Authors Elnardy, Mohammad Caesario Supriyadi Supriyadi Zaharuddin Zaharuddin, Zaharuddin