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All Journal International Journal of Business, Law, and Education
Elnardy, Mohammad Caesario
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Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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The Role of Weekly One-on-One Meetings for Health Workers in Improving Patient Services in Quality Management Elnardy, Mohammad Caesario; Lestari, Septi Intan; Supriyadi, Supriyadi; Zaharuddin, Zaharuddin
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.680

Abstract

Improving the quality of health services with weekly one-on-one meetings with health workers can improve the quality of health services. This research used a quantitative approach with an experimental design, involving all Medical Advisors as samples. Data is collected through valid and reliable instruments that measure the quality of One-on-one meeting. The research results showed a significant increase in service quality management after one-on-one meetings held. The average service quality score increased from 16.50 before and 43 after the intervention. There is a relationship between one-on-one meetings and improving the quality of health services. The coefficient of determination is 0.79, meaning that 79% of the variation in improving service quality is influenced by the One-on-one variable. Conclusion: Weekly one-on-one meetings are effective in improving service quality management at Klinik Lelaki Indonesia, so it is recommended to be adopted as a strategy to continuously improving service quality.
The Role of Peer-to-Peer Coaching in Improving Performance and Quality Management of Health Service Workers Elnardy, Mohammad Caesario; Widyasmoro, Adi; Supriyadi, Supriyadi; Zaharuddin, Zaharuddin
International Journal of Business, Law, and Education Vol. 6 No. 1 (2025): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v6i1.972

Abstract

This study aims to analyze the role of peer-to-peer coaching in improving the performance and quality management of healthcare workers. Using quantitative methods, this study involved 10 health workers at the Indonesian Men's Clinic. Data were collected through questionnaires and analyzed using linear regression. The results showed that peer-to-peer coaching had a significant effect on improving individual performance but had no impact on the management of healthcare quality. This study provides practical contributions for healthcare managers to adopt a coaching approach as a human resource development strategy.
The Influence of Safety Briefing, Knowledge and Awareness of Occupational Safety and Health in Realizing Zero Accidents in the Work Environment Widyasmoro, Adi; Elnardy, Mohammad Caesario; Supriyadi, Supriyadi; Zaharuddin, Zaharuddin
International Journal of Business, Law, and Education Vol. 6 No. 1 (2025): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v6i1.973

Abstract

Occupational safety is an important aspect of the work environment, especially in high-risk building operations. This study is expected to provide recommendations for companies, especially shopping centers in Indonesia, to improve occupational safety programs. Increasing occupational safety knowledge and awareness is expected to create zero accidents. This study uses a quantitative approach with a survey research design. The data obtained will be analyzed using the SPSS application. The t-test was conducted to compare the average knowledge and awareness of occupational safety before and after attending a safety briefing. In addition, regression analysis will be used to identify factors that influence the increase in occupational safety knowledge and awareness. This study shows that there is a strong relationship (84%) between the implementation of safety briefings, knowledge, and awareness of K3 in realizing zero accidents in the work environment.
The Effect of Digital Chat and Phone Marketing in Increasing Patient Repeat Orders Through Closing Rate in Men's Health Services in Indonesia Elnardy, Mohammad Caesario; Zaharuddin, Zaharuddin; Kusuma, Sitta
International Journal of Business, Law, and Education Vol. 7 No. 1 (2026): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v7i1.1397

Abstract

This study aims to analyze the influence of chat-based and telephone-based digital marketing on patient closing rates and repeat orders, and to examine the mediating role of closing rates in this relationship. The research employed a quantitative, survey-based approach with non-clinical healthcare workers serving as medical advisors in men's health clinics in Indonesia. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to identify both direct and indirect relationships among variables. The findings reveal that digital marketing via chat and phone significantly affects patient conversion rates and repeat orders. Furthermore, closing rate was found to mediate the relationship between chat and telephone communication and repeat order behavior. These results indicate that the effectiveness of digital marketing strategies in healthcare services is not solely determined by the utilization of digital technology but also by the quality of communication demonstrated by healthcare personnel. The study highlights the importance of structured and strategic digital communication in strengthening patient engagement and loyalty. The findings provide practical implications for healthcare service providers, particularly clinic management, in developing more effective digital marketing strategies that emphasize communication quality, patient trust, and relationship continuity.
Co-Authors Kusuma, Sitta Lestari, Septi Intan Supriyadi Supriyadi Widyasmoro, Adi Zaharuddin Zaharuddin, Zaharuddin