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All Journal Infokes : Jurnal Ilmiah Rekam Medis dan Informasi Kesehatan Journal of Administration Studies
Jatmiko, Andreas
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Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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The Effectiveness of Achieving 100% Universal Health Coverage (UHC) in the City of Semarang Through Public Service Innovation ‘Pangeran Diponegoro’ Wira Eka SuryaWijaya, Tito; Jatmiko, Andreas; Safitri, Maria
Journal of Administration Studies Vol. 1 No. 2 (2024): Journal of Administration Studies
Publisher : Institut Riset dan Publikasi Asas Nusantara.

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Abstract

This study aims to analyze the impact of designing the Legal Standing Student Government and changes in the governance structure of student administration at Universitas Dian Nuswantoro. A qualitative method was employed to delve into the policy implementation and organizational structural changes. The research subject will involve various related parties, including student organization administrators, members, and parties involved in the decision-making process in designing legal standing for student government. Data will be verified through triangulation, by comparing information from various sources, such as interviews, document analysis, and observations. Testing the legal standing design uses a normative analysis methodology. The research findings indicate a significant positive contribution, including improved organizational effectiveness and increased student participation. The originality of the study lies in the specific focus on the implementation of the design within the context of a particular university. The novelty of this research is manifested in the in-depth understanding of the impact of Legal Standing on the governance of student administration, providing a fresh perspective on the role and relevance of this policy in enhancing the quality of student organizations in higher education.
STUDI DESKRIPTIF PENANGANAN KELUHAN UNIVERSAL HEALTH COVERAGE (UHC) DI DINAS KESEHATAN KOTA SEMARANG Erawati, Ambar Dwi; Krisnasari, Astika Riski; Safiudin, Iqbal; Dida, Katarina Nona; Nuha, Zanuba Ulin; Jatmiko, Andreas
Jurnal Infokes Vol 15 No 2 (2025): Jurnal Ilmiah Rekam Medis dan Informatika Kesehatan
Publisher : Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/rj5bn658

Abstract

Universal Health Coverage (UHC) merupakan program yang dapat memastikan masyarakat mendapatkan akses pelayanan kesehatan secara merata. Dinas Kesehatan Kota Semarang memiliki peran menyusun pengelolaan dan monitoring implementasi UHC. Penanganan keluhan secara cepat dan tepat meningkatkan kualitas pelayanan dapat tercapai, dan kepercayaan masyarakat terhadap program UHC dapat terbangun.  Penelitian ini berfokus pada mekanisme penanganan keluhan dalam program UHC di Kota Semarang, dengan tujuan mengevaluasi efektivitas sistem pengaduan dan penyelesaiannya. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif, di mana data primer diperoleh melalui wawancara dengan staf Dinas Kesehatan Kota Semarang dan analisis dokumen pengaduan dari kanal resmi seperti SAPA MBAK ITA dan Hotline UHC. Hasil penelitian menunjukkan bahwa keluhan peserta UHC di Kota Semarang umumnya terkait kepesertaan dan pelayanan kesehatan. Dari total 11 kasus yang tercatat, 90,91% berhasil diselesaikan sesuai target, sementara 9,09% masih belum tertangani secara optimal. Kanal pengaduan SAPA MBAK ITA menjadi jalur utama penyampaian keluhan masyarakat. Meskipun tingkat penyelesaian keluhan tergolong tinggi, masih terdapat hambatan administratif yang menyebabkan keterlambatan dalam aktivasi kepesertaan dan akses layanan kesehatan. Oleh karena itu, peningkatan efisiensi dalam pengelolaan data, koordinasi antar instansi, serta optimalisasi kanal pengaduan menjadi aspek penting dalam meningkatkan kualitas layanan UHC.
Co-Authors Ambar Dwi Erawati Dida, Katarina Nona Krisnasari, Astika Riski Nuha, Zanuba Ulin Safitri, Maria Safiudin, Iqbal Wira Eka SuryaWijaya, Tito