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All Journal JOURNAL OF PSYCHOLOGY AND SUSTAINABLE EDUCATION (JPSE) INTERNATIONAL JOURNAL OF STRATEGIC STUDIES (ICESTRA)
Lumataw, Jane Arthur
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Religion Humanities Decision Sciences, Operations Research & Management Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Indonesian National Job Qualifications: Literature Review Tenda, Mirjam Pratidina; Bahri, Efri Syamsul; Lumataw, Jane Arthur
Journal of Psychology and Sustainable Education Vol. 1 No. 2 (2024): Journal of Psychology and Sustainable Education
Publisher : Perkumpulan Psikologi Transformasi Indonesia (P2TI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62886/jpse.v1i2.11

Abstract

The promise of the future can be anticipated by preparing superior and competent human resources. One effort can be made to build standards for developing Indonesian human resources. The Indonesian National Qualifications Framework (KKNI) is used as a reference to recognize work competencies by job structures in various sectors. This research aims to conduct a review of the KKNI. This study uses a qualitative method. The research approach was carried out descriptively, including policy and literature studies. Data comes from regulations, journal articles, and reference books. This research found that the KKNI refers to Presidential Regulation Number 8 of 2012 concerning the Indonesian National Qualifications Framework. The KKNI consists of nine qualification levels, from level 1 as the lowest to level 9) as the highest. The KKNI drafting team needs to use this policy as a reference when preparing the KKNI. The government and strategic stakeholders must continue collaborating to develop superior and competent human resources supported by national programs and budgets.
Analysis of the Role of Waiters and Waitresses in Improving Service Quality at Kasasa Restaurant at Paradise Hotel Golf & Resort Sawelo, Cecilia Gloria; Sangari, Fonny Erny Helty; Pua, Marten Maxi; Lumataw, Jane Arthur
International Journal of Strategic Studies Vol. 1 No. 2 (2024): International Journal of Strategic Studies
Publisher : Indo Consultan Energi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59921/icestra.v1i2.54

Abstract

A restaurant is a place or building organized commercially, providing exemplary service to all its guests, both food and drink. This study aims to analyze the role of Waiters and Waitresses in improving the quality of service at Kasasa Restaurant at Paradise Hotel Golf and Resort. This study uses a descriptive qualitative method and assessment analysis. The results of this study indicate that Waiters and Waitresses have a role in greeting guests, serving food, tidying up, and serving guests well. In order to improve the quality of service at Kasasa Restaurant, all stages of service activities are expected to be implemented to serve guests as optimally as possible. For this reason, more training is needed from the supervisor or manager to the staff and interns at the food and beverage service department at Derpartermernt.
Co-Authors Bahri, Efri Syamsul Mirjam Pratidina Tenda Pua, Marten Maxi Sangari, Fonny Erny Helty Sawelo, Cecilia Gloria