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All Journal Journal of Airport Engineering Technology (JAET) Journal of Engineering and Transportation (JET)
MUHAMMAD AFDHAL ATTAULLAH
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation Other

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Faktor-faktor yang mempengaruhi Kepuasan penumpang di Bandar Udara Internasional Juanda: Pelayanan petugas aviation security MUHAMMAD AFDHAL ATTAULLAH; SUKAHIR, SUKAHIR; KOMALASARI, YETI; NR, FADHILLA
Journal of Engineering and Transportation Vol. 2 No. 1 (2024): Journal of Engineering and Transportation
Publisher : Cipta Kind Publisher

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Abstract

Riset terdahulu atau riset yang relevan sangat penting dalam suatu riset atau artikel ilmiah. Riset terdahulu atau riset yang relevan berfungsi untuk memperkuat teori dan penomena hubungan atau pengaruh antar variable. Artikel ini mereview faktor-faktor yang memengaruhi Kepuasan penumpang di Bandar Udara, yaitu Pelayanan petugas aviation security, , suatu studi literatur akuntansi perpajakan. Tujuan penulisan artikel ini guna membangun hipotesis pengaruh antar variabel untuk digunakan pada riset selanjutnya. Hasil artikel literature review ini adalah: 1) Pelayanan petugas aviation security berpengaruh terhadap Kepuasan penumpang di Bandar Udara internasional Juanda; 2) berpengaruh terhadap Kepuasan penumpang di Bandar Udara; dan 3) berpengaruh terhadap Kepuasan penumpang di Bandar Udara Internasional Juanda.
PROHIBITED ITEMS DIGITAL INFORMATION TO SUPPORT ACTIVITIES IN THE AIRPORT PASSENGER SECURITY CHECK POINT Muhammad Afdhal Attaullah
Journal of Airport Engineering Technology (JAET) Vol. 6 No. 1 (2025): Journal of Airport Engineering Technology (JAET)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Penerbangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52989/jaet.v6i1.234

Abstract

This research analyzes the effectiveness of information media related to prohibited items in enhancing the operational efficiency of the Passenger Security Check Point (PSCP) at Terminal 2, Juanda International Airport. The frequent confiscation of items such as liquids, lighters, and scissors, along with the occurrence of long queues, reflects passengers’ limited awareness of carry-on baggage restrictions. The study aims to analyze the strategic placement and effectiveness of information media in improving passenger awareness of security procedures. Using a qualitative method through observations, interviews with Aviation Security personnel and passengers, and field documentation, the study found that the current information media such as posters and digital boards, are placed in non-strategic locations and are therefore ineffective in delivering key messages to passengers. The novelty of this research lies in its focus on evaluating information media placement and its direct impact on the efficiency of PSCP operations. The findings are expected to contribute to improving airport security communication strategies using strategically placed and multilingual digital media, thereby reducing prohibited items and streamlining the security screening process.
Co-Authors NR, FADHILLA Sukahir, Sukahir Yeti Komalasari