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All Journal El-Mujtama: Jurnal Pengabdian Masyarakat Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara
Marissa Krianayanti Bunga Putri
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Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Implementasi Prinsip Good Governance Dalam Pelayanan Pembuatan E-KTP Pada Kecamatan Sepatan Timur Kabupaten Tangerang Marissa Krianayanti Bunga Putri; Luthfiyyah Humairah; Anggita May Putri Kiswanto; Alodia Alvita Wibowo; Eko Prasetyo
Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara Vol. 1 No. 3 (2024): September : Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jembatan.v1i3.509

Abstract

This research aims to gain a deeper understanding of the East Sepatan District's efforts in realizing excellent service in issuing E-KTP, which is based on the principles of good governance. Using a descriptive and qualitative approach, data was collected through field observations through interviews with informants consisting of Heads of Sections, Secretaries and Employees in East Sepatan District, as well as notes. Next, the data obtained was analyzed from the data reduction process, data presentation, and drawing conclusions. E-KTP services in East Sepatan District must meet the principles of good governance standards, namely including the principles of professionalism, transparency, supervision, responsiveness, democracy and participation, efficiency and effectiveness, foresight, and law enforcement, all of which comply with good governance standards. is trying to improve all these aspects and can be said to be almost on the verge of being good, but there are still several shortcomings and weaknesses in its implementation. The results of interviews and observations show that the e-KTP making service in East Sepatan District meets all the specified indicators. Solution So that good governance can be implemented optimally, governance principles such as legal regulations and justice need to always be considered and evaluated.
Inovasi Layanan Kependudukan Melalui Program Jemput Bola di Dinas Kependudukan dan Catatan Sipil Kabupaten Tangerang Anggita May Putri Kiswanto; Marissa Krianayanti Bunga Putri; Vivi Charunia Wati; Regi Rizki Fauzi; Irvan Arif Kurniawan
El-Mujtama: Jurnal Pengabdian Masyarakat  Vol. 5 No. 2 (2025): El-Mujtama: Jurnal Pengabdian Masyarakat
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmujtama.v5i2.6963

Abstract

Public administration focuses on the implementation of government through effective management, including in public services. The Population and Civil Registration Office of Tangerang Regency launched the Jemput Bola Program as an innovation in population administration. This program aims to overcome obstacles to access to services for the community, especially those who live in remote areas or have physical limitations. Through a proactive approach, Disdukcapil officers visit the community to provide services, such as making Identity Cards (KTP), Family Cards (KK), and birth certificates. This study uses a qualitative approach to analyze the implementation of the Jemput Bola Program and its impact on the quality of population administration services. The theory of diffusion of innovation by Everett M. Rogers is used as an analytical framework, focusing on five characteristics of innovation: relative advantage, appropriateness, complexity, trialability, and ease of observation. The results of the study indicate that the Jemput Bola Program provides significant benefits in terms of accessibility and speed of service. The community feels real benefits from this program, which also contributes to more accurate population data updates.
Co-Authors Alodia Alvita Wibowo Anggita May Putri Kiswanto Irvan Arif Kurniawan Luthfiyyah Humairah P. Eko Prasetyo Regi Rizki Fauzi Vivi Charunia Wati