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All Journal El-Mujtama: Jurnal Pengabdian Masyarakat Public Service And Governance Journal
Vivi Charunia Wati
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Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Penyelenggaraan Pelayanan Go Digital pada Identitas Kependudukan Digital (IKD) dalam Perspektif Dynamic Governance di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tangerang Vivi Charunia Wati; Trisya Walza Rizkita; Bagus Sajiwa; Rifdah Silawarti; Eko Prasetyo
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1806

Abstract

Dynamic governance refers to government activities continuing in the process of public policy governance that can reach long-term interests. This research uses a qualitative approach with a descriptive method and the key informant is the Population and Civil Registration Office of Tangerang Regency. Data collection techniques were conducted through interviews, field observations, and documentation. The purpose of this research is to find out the implementation of Digital Population Identity through the perspective of Dynamic Governance at the Population and Civil Registration Office of Tangerang Regency. The results showed that dynamic capabilities in the implementation of Digital Population Identity services are able to produce various changes that have an impact on improving the quality of public services, but there are still obstacles such as low public understanding of using Digital Population Identity (IKD) and not all government agencies can accept the process of verifying population data with Digital Population Identity (IKD). Therefore, the dynamic capability process in the Digital Population Identity (IKD) service is influenced by three indicators, namely thinking ahead, thinking again, and thinking across as well as two driving factors, namely able people and agile process.
Inovasi Layanan Kependudukan Melalui Program Jemput Bola di Dinas Kependudukan dan Catatan Sipil Kabupaten Tangerang Anggita May Putri Kiswanto; Marissa Krianayanti Bunga Putri; Vivi Charunia Wati; Regi Rizki Fauzi; Irvan Arif Kurniawan
El-Mujtama: Jurnal Pengabdian Masyarakat  Vol. 5 No. 2 (2025): El-Mujtama: Jurnal Pengabdian Masyarakat
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmujtama.v5i2.6963

Abstract

Public administration focuses on the implementation of government through effective management, including in public services. The Population and Civil Registration Office of Tangerang Regency launched the Jemput Bola Program as an innovation in population administration. This program aims to overcome obstacles to access to services for the community, especially those who live in remote areas or have physical limitations. Through a proactive approach, Disdukcapil officers visit the community to provide services, such as making Identity Cards (KTP), Family Cards (KK), and birth certificates. This study uses a qualitative approach to analyze the implementation of the Jemput Bola Program and its impact on the quality of population administration services. The theory of diffusion of innovation by Everett M. Rogers is used as an analytical framework, focusing on five characteristics of innovation: relative advantage, appropriateness, complexity, trialability, and ease of observation. The results of the study indicate that the Jemput Bola Program provides significant benefits in terms of accessibility and speed of service. The community feels real benefits from this program, which also contributes to more accurate population data updates.
Penyelenggaraan Pelayanan Go Digital pada Identitas Kependudukan Digital (IKD) dalam Perspektif Dynamic Governance di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tangerang Vivi Charunia Wati; Trisya Walza Rizkita; Bagus Sajiwa; Rifdah Silawarti; Eko Prasetyo
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1806

Abstract

Dynamic governance refers to government activities continuing in the process of public policy governance that can reach long-term interests. This research uses a qualitative approach with a descriptive method and the key informant is the Population and Civil Registration Office of Tangerang Regency. Data collection techniques were conducted through interviews, field observations, and documentation. The purpose of this research is to find out the implementation of Digital Population Identity through the perspective of Dynamic Governance at the Population and Civil Registration Office of Tangerang Regency. The results showed that dynamic capabilities in the implementation of Digital Population Identity services are able to produce various changes that have an impact on improving the quality of public services, but there are still obstacles such as low public understanding of using Digital Population Identity (IKD) and not all government agencies can accept the process of verifying population data with Digital Population Identity (IKD). Therefore, the dynamic capability process in the Digital Population Identity (IKD) service is influenced by three indicators, namely thinking ahead, thinking again, and thinking across as well as two driving factors, namely able people and agile process.
Co-Authors Anggita May Putri Kiswanto Bagus Sajiwa Eko Prasetyo Irvan Arif Kurniawan Marissa Krianayanti Bunga Putri P. Eko Prasetyo Regi Rizki Fauzi Rifdah Silawarti Trisya Walza Rizkita