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All Journal Publisia: Jurnal Ilmu Administrasi Publik Jurnal Public Policy
Ernawati, Deasy
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Public Health Social Sciences

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Responsive public complaint service innovation:The JAKI Application case in DKI Provincial Government Ernawati, Deasy; Dwiarto, Raden; Aini, Yulia Nurul; Asropi, Asropi; Harsiwi, Noviana Dwi
Publisia: Jurnal Ilmu Administrasi Publik Vol 8, No 1: April 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v8i1.9136

Abstract

JAKLAPOR is one of the features in the DKI Provincial Government’s JAKI application, which serves as the official complaint channel for DKI residents. The public has lodged complaints after using the JAKI application. However, there are numerous flaws in the JAKI application that can impede public use of the JAKLAPOR feature. The purpose of this study is to ascertain the level of public satisfaction with the JAKLAPOR feature. This study employs a mixed methods approach with an explanatory sequential mixed methods design. The quantitative and qualitative methods are used sequentially in this design to produce a comprehensive study on community satisfaction with the JAKLAPOR feature. The study’s findings indicate that the community is pleased with the JAKLAPOR feature as a channel for public complaints. In this case, the informant felt that the UPTD responded quickly enough to public complaints reported through JAKLAPOR. Rapid response accompanied by reasonably good completion quality. However, JAKPLAPOR service improvement must be continuous, including more intensive public outreach about the existence of the JAKLAPOR feature in the JAKI application.
The Relevance of Collaborative Governance in Disaster Anticipation in The Cities of Surabaya and Jakarta Ernawati, Deasy; Istania, Ratri; Asropi, Asropi
Journal Public Policy Vol 10, No 2 (2024): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v10i2.8660

Abstract

This research aims to examine the relevance of collaborative governance in flood disaster management within the smart city frameworks of Surabaya and Jakarta. Both cities are identified as having the highest flood disaster risk, yet disaster risk reduction has not been integrated effectively into their smart city initiatives, and flood management remains sectoral. Using the CORE (Collaborative Resilience) analysis and a qualitative research approach, this study investigates the extent of collaboration in disaster management in these cities. The findings reveal that in Surabaya, where the population is more homogeneous, smart city initiatives function effectively even without significant collaboration between actors. However, in Jakarta, with its more heterogeneous population, the absence of collaboration presents greater challenges. The research also highlights that collaboration is a critical factor in the success of smart city implementation, as seen in both cities. Surabaya's bureaucratic approach to disaster management, though efficient in execution, can be slow in response. Meanwhile, Jakarta’s smart city infrastructure, though more advanced, suffers from a lack of long-term collaborative policies. The study concludes that population homogeneity in cities like Surabaya allows for easier collaboration, while the complexity in Jakarta demands a more integrated and collaborative governance framework for effective flood management. Further research is needed to explore these dynamics in other Indonesian cities.
Co-Authors Asropi Asropi Dwiarto, Raden Harsiwi, Noviana Dwi Ratri Istania Yulia Nurul Aini