Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Review Pendidikan dan Pengajaran (JRPP) Administratie: Jurnal Administrasi Publik
Afrianti, Nia
Unknown Affiliation
Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
KUALITAS PELAYANAN ADMINISTRASI KETENAGAKERJAAN MELALUI WEBSITE LAPAK MANJUR SERVICE QUALITY OF EMPLOYMENT ADMINISTRATION THROUGHT THE LAPAK MANJUR Afrianti, Nia; Husein Maruapey, Muhamad; Goris Seran, Gotfridus
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 3 (2024): Volume 7 No 3 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i3.26536

Abstract

Upaya pemerintah dalam melakukan pengendalian dan mengontrol jumlah pengangguran yaitu dengan melakukan pengumpulan data mengenai dokumen yang berhubungan dengan ketenagakerjaan salah satunya Kartu Tanda Pencari Kerja (AK/1). Untuk mempermudah proses pengumpulan data dan penerima layanan, dimanfaatkanlah teknologi sebagai sarana pelayanan. Adapun dalam proses pelaksanaannya masyarakat masih mengalami kendala. Untuk mengetahui Kualitas Pelayanan Administrasi Ketenagakerjaan Melalui Website Lapak Manjur ini digunakan teori Parasuraman dalam Ridwanullah yang terdapat 5 dimensi yaitu Bukti Fisik (Tangibles), Keandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance) dan Empati (Emphaty). Metode yang digunakan pada penelitian ini yaitu deskriptif kuantitatif dengan metode pengumpulan data kuesioner/angket. Sampel pada penelitian ini sebanyak 85 orang responden masyarakat pemohon dokumen kartu AK/1. Hasil menunjukkan rekapitulasi pada dimensi Bukti Fisik (Tangibles) mendapatkan skor 3,77 dengan kategori Baik, dimensi Keandalan (Reliability) mendapatkan skor 4,22 termasuk pada kategori Sangat Baik, dimensi Daya Tanggap (Responsiveness) mendapatkan skor 3,96 termasuk pada kategori Baik, dimensi Jaminan (Assurance) mendapatkan skor 4,12 termasuk pada kategori Baik, dan dimensi Empati (Emphaty) mendapatkan skor 4,18 termasuk pada kategori Baik. Maka dari itu, Kualitas Pelayanan Administrasi Ketenagakerjaan melalui website Lapak Manjur di Dinas Tenaga Kerja dan Transmigrasi Kabupaten Cianjur menunjukkan skor rata-rata 4,05 termasuk pada kategori Baik
KUALITAS PELAYANAN PEMBUATAN KARTU AK-1 BERBASIS ONLINE Nur Fauziah, Giani; Afrianti, Nia; Agung, Wahyu; Wahyudin, Cecep; Salbiah, Euis
Administratie: Jurnal Administrasi Publik Vol. 3 No. 1 (2021): Administratie: Jurnal Administrasi Publik
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Digital transformation brings significant changes where previously all activity processes used manual methods, now using digital methods. This transformation process must not only be applied to the private sector but to the government sector as well. One of the government sectors engaged in services is the Office of Manpower and Transmigration. This office has one of the programs, which is serving the making of AK-1 cards or job seeker cards. Knowing the Office of Manpower and Transmigration in Kab. Cianjur has carried out a digital transformation in the form of implementing online-based services which has attracted the attention of researchers to examine the quality of implementing this new service system. In this study, researchers used descriptive qualitative methods and data collection techniques for literature studies and observation. The results of this study indicate the quality of online-based AK-1 card-making services at the District Manpower and Transmigration Office. Cianjur is still not good in terms of the tangible dimension, which still lacks facilities in the process of making AK-1 cards. Even on the responsiveness dimension, there is still frequent miscommunication/clarity given by officers to the community. The assurance dimension has also not been implemented optimally, and there are still frequent problems/obstacles in the card-making registration process due to miscommunication and an inadequate online-based registration service system.
Co-Authors Agung, Wahyu Euis Salbiah Goris Seran, Gotfridus Maruapey, M. Husein Nur Fauziah, Giani Wahyudin, Cecep