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All Journal Indonesian Journal of Economics and Strategic Management
Bergin Abisal Putra
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Peran Pelatihan dan Pengembangan SDM dalam Membangun Budaya Pelayanan Prima di Bank Konvensional Cahyo Rachmat Irawan; Bergin Abisal Putra
IJESM Indonesian Journal of Economics and Strategic Management Vol. 2 No. 2 (2024): July
Publisher : Draf Solusi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69718/ijesm.v2i2.234

Abstract

This study aims to analyze the role of training and human resource development in fostering a culture of service excellence in conventional banks. Providing outstanding service is crucial for maintaining customer satisfaction and loyalty in the highly competitive banking industry. Through structured training programs and continuous employee development, banks can enhance their workforce's competencies in delivering efficient and satisfactory services. Well-trained employees can not only handle tasks proficiently but also adapt to evolving customer needs and technological advancements. By investing in training and human resource development, banks can improve service quality, strengthen their competitive edge, and cultivate an organizational culture centered around service excellence, ultimately boosting customer satisfaction and bank reputation.
Analisa Pengaruh Gaya Kepemimpinan dan Turnover Terhadap Kinerja Karyawan PT Gapeksindo Bergin Abisal Putra; Bintang Narpati; Wirawan Widjanarko; Triana Yuniati
IJESM Indonesian Journal of Economics and Strategic Management Vol. 3 No. 1 (2025): March
Publisher : Draf Solusi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69718/ijesm.v3i1.296

Abstract

Perusahaan dan karyawan memiliki hubungan saling membutuhkan. Perusahaan membutuhkan jasa karyawan untuk menjalankan usaha yang dijalankan perusahaan. Sedangkan karyawan membutuhkan perusahaan untuk mencari penghasilan. Kinerja Karyawan dipengaruhi salah satu diantaranya adalah gaya kepemimpinan dan turnover, tidak terkecuali fenomena pada PT Gapeksindo. Dari penjelasan tersebut penelitian ini diketahui hendak meneliti mengenai pengaruh gaya kepemimpnan dan turnover terhadap terhadap kinerja karyawan PT Gapeksindo. Penelitian ini menggunakan pendekatan kuantitatif, dengan analisa statistika multivariat. Hasil penelitian menunjukkan hasil pengujian secara parsial bahwa gaya kepemimpinan diketahui memiliki pengaruh signifikan terhadap variabel kinerja karyawan. Namun turnover tidak memiliki pengaruh terhadap variabel kinerja karyawan, Kemudian, hasil pengujian secara simultan, menunjukkan secara bersama-sama, gaya kepemimpinan dan turnover memiliki pengaruh terhadap kinerja karyawan.
Co-Authors Cahyo Rachmat Irawan Narpati, Bintang Wirawan Widjanarko Yuniati, Triana