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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Indonesian Journal of Economics and Strategic Management
Cahyo Rachmat Irawan
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Peran Pelatihan dan Pengembangan SDM dalam Membangun Budaya Pelayanan Prima di Bank Konvensional Cahyo Rachmat Irawan; Bergin Abisal Putra
IJESM Indonesian Journal of Economics and Strategic Management Vol. 2 No. 2 (2024): July
Publisher : Draf Solusi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69718/ijesm.v2i2.234

Abstract

This study aims to analyze the role of training and human resource development in fostering a culture of service excellence in conventional banks. Providing outstanding service is crucial for maintaining customer satisfaction and loyalty in the highly competitive banking industry. Through structured training programs and continuous employee development, banks can enhance their workforce's competencies in delivering efficient and satisfactory services. Well-trained employees can not only handle tasks proficiently but also adapt to evolving customer needs and technological advancements. By investing in training and human resource development, banks can improve service quality, strengthen their competitive edge, and cultivate an organizational culture centered around service excellence, ultimately boosting customer satisfaction and bank reputation.
Pentingnya Bisnis Intelejen (BI) bagi Manajemen dalam Mengambil Keputusan untuk Kesuksesan Bisnis Achmad Fauzi; Yulisbet Hutapea; Niyar Andina; Fika Fitriyani; Theresia Naomi Putri Manurung; Andi Ramadhan; Cahyo Rachmat Irawan; Gilang Ramadhan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 4 No. 5 (2023): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2023)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/jemsi.v4i5.1520

Abstract

This study aims to determine the importance of Business Intelligence (BI) for management in making decisions for business success. Utilization of Business Intelligence (BI) for business success using qualitative research methods as a reference in this study. Currently, many companies use Business Intelligence (BI) systems in their management processes where the use of Business Intelligence (BI) can facilitate a comprehensive business in a relatively short time, and support better corporate decision-making. With this system, companies can benchmark company performance, see emerging market trends and improve almost every aspect of the business. The results obtained using the Business Intelligence (BI) system make a good contribution to academia, industry, organizations, and companies in making long-term business decisions for business success.
Co-Authors ACHMAD FAUZI Andi Ramadhan Bergin Abisal Putra Fika Fitriyani Gilang Ramadhan Niyar Andina Theresia Naomi Putri Manurung Yulisbet Hutapea