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All Journal Jusikom : Jurnal Sistem Komputer Musirawas Jurnal Nasional Ilmu Komputer Jurnal Pengembangan Sistem Informasi dan Informatika Jurnal Nasional Pengabdian Masyarakat AKM: Aksi Kepada Masyarakat Paradigma Journal Health Applied Science And Technology (JHAST)
Kartina, Riza
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Religion Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Public Health Social Sciences Other

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Journal : Journal Health Applied Science And Technology (JHAST)

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IMPLEMENTATION OF THINKING DESIGN FOR OPTIMIZING THE UI/UX OF THE ORDERING CHATBOT AT WARUNG PEMPEK MANG HANIF: IMPLEMENTATION OF THINKING DESIGN FOR OPTIMIZING THE UI/UX OF THE ORDERING CHATBOT AT WARUNG PEMPEK MANG HANIF kartina, Riza; Arif Fadillah
jurnal kesehatan terapan sains dan teknologi Vol 3 No 2 (2025): Journal Health Applied Science And Technology (JHAST)
Publisher : IKesT Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52523/jhast.v3i2.91

Abstract

In the ever-growing digital era, Warung Pempek Mang Hanif faces challenges in managing an increasingly complex ordering process due to the increasing number of customers. The current manual ordering system has limitations such as recording errors, delays, and customer dissatisfaction. This research aims to optimize the UI/UX of an ordering chatbot by applying a Design Thinking approach. Design Thinking methodology is applied to understand user needs and preferences, design innovative solutions, and ensure optimal user experience. Chatbot development was carried out using the Eclipse IDE and the Java programming language, focusing on main features such as order acceptance, menu information and order status. This research shows that the application of Design Thinking can produce responsive, intuitive and efficient chatbots, thereby increasing customer satisfaction and reducing staff workload.
Co-Authors Antoni, Darius Arif Fadillah Arif Fadillah H, Nur Aini Hermizahadiwidastra, Hermizahadiwidastra Heryati, Agustina Khana Wijaya Khana Terttiaavini, Terttiaavini Wijaya, Khana