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Herri
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Economics, Econometrics & Finance Nursing

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A New Approach to Enhancing Innovative Work Behavior Involves Utilizing Psychological Empowerment as a Mediator Hasbi, Fikri; Herri; Lukito, Hendra
Jurnal Informatika Ekonomi Bisnis Vol. 5, No. 3 (September 2023)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (328.652 KB) | DOI: 10.37034/infeb.v5i3.601

Abstract

The aim of this study is to examine and analyze the role of psychological empowerment as a mediator in the influence of support for innovation and leader-member exchange on innovative work behavior among employees of Bank Nagari in Padang City. The population for this study consisted of all Marketing and IT employees of Bank Nagari in Padang City, totaling 101 individuals. The sample was selected using Isaac and Michael's sampling method, resulting in a sample size of 78 individuals. The analytical methods employed in this study were descriptive statistical analysis and factor description analysis using SmartPLS 4.0 software. The findings of the study indicate that support for innovation does not have a significant influence on employees' innovative work behavior. However, support for innovation has a positive and significant impact on employees' psychological empowerment. Furthermore, leader-member exchange does not have a significant influence on employees' innovative work behavior, but it does have a positive and significant impact on employees' psychological empowerment. Psychological empowerment, in turn, has a positive and significant influence on employees' innovative work behavior. Additionally, psychological empowerment mediates the relationship between support for innovation and employees' innovative work behavior, as well as the relationship between leader-member exchange and employees' innovative work behavior at Bank Nagari in Padang City.
WASTE ANALYSIS IN OUTPATIENT SERVICES AT RS NAILI DBS USING LEAN PRINCIPLES Rezeki, Aisyah Putri; Herri; Putra, Abdi Setia; Astiena, Adilla Kasni; Yetti, Husna; Kasra, Kamal
Jurnal Kesehatan - STIKes Prima Nusantara Vol 15 No 3 (2024): Jurnal Kesehatan Volume 15 Nomor 3 Tahun 2024
Publisher : LPPM Universitas Prima Nusantara Bukittinggi

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Abstract

Background : Quality improvement (QI) is a practice that hospitals use to improve efficiency, clinical outcomes, employee satisfaction, and patient safety. One of the QI practices is the implementation of lean principles. Lean is a set of methods intended to eliminate waste and increase process efficiency. Lean implementation can have a significant impact on operational efficiency and effectiveness. This research is aimed at analyzing services at the RS Naili DBS Outpatient Installation using lean principles. Method : Data collection was carried out through direct observation of the outpatient service process from arrival to receiving doctor consultation services. From the observations, visualization of the service process was carried out using big picture mapping and analysis of waiting time and waste was carried out using lean principles. Apart from that, in-depth interviews were conducted with selected informants, namely from within the hospital and patients as service recipients. Result : The results of the research showed that the outpatient waiting time from the time the patient contacted the registration officer until the doctor's service was completed was 1 hour 18 minutes 50 seconds. This time still exceeds the minimum service standard set by the government, namely 60 minutes. The results of observations regarding waste, found as many as 36 types of waste spread across the queuing process, registration, polyclinic waiting room and clinic room.
Co-Authors Astiena, Adilla Kasni Hasbi, Fikri Hendra Lukito Husna Yetti Kamal Kasra Putra, Abdi Setia Rezeki, Aisyah Putri