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All Journal Community Engagement and Emergence Journal (CEEJ) Jurnal Inspirasi Ilmu Manajemen
Suryana, Nia
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions

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PENGARUH KINERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT MELALUI VARIABEL INTERVENING KUALITAS PELAYANAN Suryana, Nia; Paramarta, Vip
Jurnal Inspirasi Ilmu Manajemen Vol 3 No 1 (2024): Jurnal Inspirasi Ilmu Manajemen
Publisher : Program Studi Magister Manajemen, Direktorat Pascasarjana, Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jiim.2024.3.1.3539

Abstract

Quality services will produce public satisfaction with government performance. The aim of this research is to determine the direct and indirect influence of employee performance on community satisfaction through the quality of service in the work unit of the Assistant Deputy for Youth Pioneering at the Ministry of Youth and Sports. The respondents in this research were 30 people who benefited from the activities of the Assistant Deputy for Youth Pioneering. Data collection using the questionnaire method. Meanwhile, the data retrieval technique uses Non-Probability Sampling with a voluntary sampling approach. Data analysis techniques use regression analysis followed by path analysis. The results of the hypothesis test show that employee performance has a significant effect on public satisfaction through service quality. From the f test results, it was obtained that simultaneously employee performance and service quality had a significant effect on public satisfaction. The results of the f-test showed that simultaneously, the performance of the staff and the service quality had a significant influence on public satisfaction.
Analisis Kompetensi Manajerial dan Sosiokultural, Literasi Digital dan Emerging Skill Terhadap Kinerja Pegawai Suryana, Nia; Mulyani, Sri Rochani; Sikki, Nurhaini; Paramarta, Vip; Yuliaty, Farida
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 2 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i2.10151

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis lebih mendalam tentang pengaruh kompetensi manajerial dan sosiokultural, literasi digital dan emerging skill secara parsial dan simultan terhadap kinerja pegawai. Penelitian menggunakan pendekatan kuantitatif dengan teknik analisis data deskriptif dan verifikatif. Teknik sampling menggunakan total sampling (sampel jenuh) yakni menjadikan seluruh pegawai pada Dinas Kepemudaan Olahraga Kebudayaan dan Pariwisata Kota Tasikmalaya yang berjumlah 39 orang sebagai sampel penelitian. Hasil penelitian menunjukan bahwa kompetensi manajerial dan sosiokultural, literasi digital dan emerging skill berpengaruh terhadap kinerja pegawai baik secara parsial maupun simultan. Studi ini menghadirkan aspek baru terkait faktor – faktor yang mempengaruhi kinerja pegawai. Artikel ini mengungkap faktor kompetensi manajerial, kompetensi soiokultural, literasi digital dan emerging skill dalam mempengaruhi kinerja pegawai. Penelitian ini memberikan pengetahuan atau informasi yang bisa ditindaklanjuti untuk meningkatkan kinerja pegawai dengan cara mengembangkan kompetensi manajerial dan sosiokultural, literasi digital dan emerging skill pegawai.
Co-Authors Farida Yuliaty mulyani, sri rochani Sikki, Nurhaini Vip Paramarta