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All Journal Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Bali Medika Jurnal Indonesian Journal of Global Health research Jurnal Abdimas Jatibara UNBI Mengabdi
Nugraha, I Nyoman Adikarya
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Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Indonesian Journal of Global Health research

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The Correlation between Information Quality and User Satisfaction of the Hospital Management Information System Suandari, Putu Vierda Lya; Suasnawa, I Gede; Nugraha, I Nyoman Adikarya; Sutrisnawati, Ni Nyoman Dwi
Indonesian Journal of Global Health Research Vol 6 No 4 (2024): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v6i4.3128

Abstract

The Hospital Management Information System (HMIS) is a system of communication and information that processes and integrates the entire flow of hospital service in a network of coordination, reporting and administrative procedures to obtain accurate information. Integrated HMIS will help speed up the hospital management process. Purpose: To determine the correlation between the quality of information produced by HMIS and user satisfaction in terms of the benefits generated at Balimed Hospital Denpasar. Methods: This research used a quantitative method by administering a questionnaire. The number of samples was 69 respondents HMIS users from 15 unit in the hospital with Proportionate Random Sampling technique. Data was collected using a questionnaire with the sample participating in answering several questions in this research questionnaire. Spearmans Test was conducted for Hypothesis testing. Results: Variable of information quality has good category with overall average value is 2.71. The statement with the highest average value is "HMIS produces accurate information" which is 3.27. The statement with the lowest average value is "how HMIS works is difficult to understand" which is 1.88. Variable of user satisfaction has the satisfied category with overall average value is 2.95. The statement with the highest average value is "the information systems, facilities and equipment currently provided and used, can help and satisfy user" which is 3.27. The statement with the lowest average value is "The information provided is not reliable/trustworthy" which is 2.21. The results of the analysis obtained r value = 0.76 with p value <0.001. These results mean that information quality has a positive and significant effect on user satisfaction.
The Relationship of the Online Registration System Quality and the Effectiveness of Service Time with Patient Satisfaction Suandari, Putu Vierda Lya; Nugraha, I Nyoman Adikarya; Sutrisnawati, Ni Nyoman Dwi
Indonesian Journal of Global Health Research Vol 6 No 3 (2024): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v6i3.3130

Abstract

The implementation of an online registration system is one of the efforts made by the Bali Mandara Eye Hospital to reduce the backlog of patients, The problem that often causes a buildup of patients in polyclinics is due to a lack of understanding of registering online. Over the last three years, the service time has the lowest score in the community satisfaction index report at the Bali Mandara Eye Hospital. This study aims to analyze the relationship between the quality of the online registration system and the effectiveness of service time, with patient satisfaction at the Bali Mandara Eye Hospital. This research uses a quantitative research approach using a questionnaire. The sampling technique in this research used cluster random sampling. Data was collected using a questionnaire with the sample participating in answering several questions in this research questionnaire. The sample for this research was patients who visited the Bali Mandara Eye Hospital polyclinic with a total sample of 96 samples. The analytical method used is multiple regression analysis. The online registration system quality variable is in the good category with average value is 2.78. The service time effectiveness variable is in the good category with average value is 2.80. The patient satisfaction variable has a satisfied category with average value is 2.96. The results of the analysis obtained a significance value for the F test, namely 0.001 < 0.05. These results mean that those two variables have a significant influence together on Patient Satisfaction. The coefficient of determination (R2) obtained was 0.869. This means that 86.9% of patient satisfaction is influenced by the Online Registration System Quality and Effectiveness of Service Time. The online registration system quality and the effectiveness of service times have a significant influence together on patient satisfaction at the Bali Mandara Eye Hospital.
Co-Authors Cahya Dewi, Ni Kadek Arika Dewi, Ni Komang Ayu Valintina Setia Diah Arthari, Ni Kadek Ayu I Gede Suasnawa I Gusti Ngurah Made Yudhi Saputra Khotima, Fitriya Lailatul Laksmi, Putu Cahya Putri Sri Ni Nyoman Dwi Sutrisnawati Putri, Putu Cahya Ratmaya, Ketut Anom Rismita, Ni Putu Mia Rudiartha, I Gusti Lanang Rudiartha, I Gusti Lanang Made Saraswati, Anak Ayu Sri Suandari P.V.L Sutrisna, Ni Nyoman Dwi Suyastuti, Ni Made Mita Aprilian Adi Virawan, Made Koen Wirajaya, Karma Maha Yukiandani, Ni Putu Eviana Zainal Firdaus Wardhana