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All Journal Jurnal Bina Bangsa Ekonomika Bina Bangsa International Journal of Business and Management
Akbar, Fatawil
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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USE OF CORPORATE MANAGEMENT INFORMATION SYSTEMS PT. ADIRA DINAMIKA MULTI FINANCE COMPANY Akbar, Fatawil; Nasution, Muhammad Irwan Padli; Sundari, Sri Suci Ayu
Bina Bangsa International Journal of Business and Management Vol. 4 No. 2 (2024): Bina Bangsa International Journal of Business and Management
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/bbijbm.v4i2.97

Abstract

The purpose of this study was to determine the application of management information systems at PT Adira Dinamika Multi Finance. This research is qualitative research with a descriptive analysis approach with literature studies in the form of library research and the company's official website in the form of library searches. The data collection method is taken from several references and does not require direct involvement in the field. A collection technique by paying attention, recording the desired information, then analyzing the data to organize data, present data and draw conclusions. Finally, the authors draw comprehensive conclusions about researching the literature and validating the data. the results of the study show that data input in the application of an online-based SIM has been implemented by PT Adira Dinamika Multi Finance s from the management, operational and technical aspects of financing services. The online-based SIM data process has been well implemented to provide convenience to customers and the public through the use of the Adiraku application, so that community data that has been entered can be immediately processed by PT Adira Dinamika Multi Finance. Output data in the implementation of an online-based SIM have been implemented to further improve work results in providing service.
ANALISIS DIMENSI KUALITAS PELAYANAN PADA USAHA LAUNDRY UNTUK MENINGKATKAN KEPUASAN PELANGGAN: STUDI KASUS SAHABAT LAUNDRY COIN MEDAN Febriana, Vinni; Juliana, Juliana; Rahmatillah, Riska; Akbar, Fatawil; Hayati, Fitri
Jurnal Bina Bangsa Ekonomika Vol. 18 No. 1 (2025): Jurnal Bina Bangsa Ekonomika (JBBE)
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jbbe.v18i1.849

Abstract

Service quality is one of the key factors in determining customer satisfaction, especially in service businesses such as laundry. This study aims to analyze the quality of services provided by Sahabat Laundry Coin and its impact on customer satisfaction. The research approach used is qualitative with data collection methods in the form of interviews, observations, and documentation. The analysis was carried out using five dimensions of service quality triggered by Parasuraman, namely reliability, responsiveness, assurance, empathy, and tangibles. The results of the study show that Sahabat Laundry Coin is able to provide good service by highlighting performance in completing work on time, quick response to complaints, and quality assurance through responsibility for mistakes that occur. Empathy and attention to the specific needs of customers are also a plus, supported by adequate physical facilities and professional employee performance. This research provides insight for laundry business actors in developing strategies to improve service quality to face increasingly fierce competition.
Co-Authors Febriana, Vinni Fitri Hayati Juliana Juliana Nasution, Muhammad Irwan Padli Rahmatillah, Riska Sundari, Sri Suci Ayu