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All Journal Journal La Sociale Jurnal Bina Bangsa Ekonomika Jurnal Sains dan Teknologi
Rahmatillah, Riska
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Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences

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ANALISIS DIMENSI KUALITAS PELAYANAN PADA USAHA LAUNDRY UNTUK MENINGKATKAN KEPUASAN PELANGGAN: STUDI KASUS SAHABAT LAUNDRY COIN MEDAN Febriana, Vinni; Juliana, Juliana; Rahmatillah, Riska; Akbar, Fatawil; Hayati, Fitri
Jurnal Bina Bangsa Ekonomika Vol. 18 No. 1 (2025): Jurnal Bina Bangsa Ekonomika (JBBE)
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jbbe.v18i1.849

Abstract

Service quality is one of the key factors in determining customer satisfaction, especially in service businesses such as laundry. This study aims to analyze the quality of services provided by Sahabat Laundry Coin and its impact on customer satisfaction. The research approach used is qualitative with data collection methods in the form of interviews, observations, and documentation. The analysis was carried out using five dimensions of service quality triggered by Parasuraman, namely reliability, responsiveness, assurance, empathy, and tangibles. The results of the study show that Sahabat Laundry Coin is able to provide good service by highlighting performance in completing work on time, quick response to complaints, and quality assurance through responsibility for mistakes that occur. Empathy and attention to the specific needs of customers are also a plus, supported by adequate physical facilities and professional employee performance. This research provides insight for laundry business actors in developing strategies to improve service quality to face increasingly fierce competition.
Solvability and Profitability Ratio Analysis to Assess Financial Performance at PT. United Tractors.Tbk Rahmatillah, Riska; Nasution, Annio Indah Lestari; Rahma, Tri Inda Fadhila
Journal La Sociale Vol. 6 No. 6 (2025): Journal La Sociale
Publisher : Borong Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journal-la-sociale.v6i6.2557

Abstract

This study aims to analyze the solvency and profitability ratios in assessing the financial performance of PT United Tractors Tbk for the period 2019–2023. The solvency ratios examined include the Debt to Equity Ratio (DER) and the Debt to Asset Ratio (DAR), while the profitability ratios consist of Return on Assets (ROA) and Return on Equity (ROE). These two categories of ratios were prioritized because they directly reflect the company’s capital structure and efficiency in generating profits, which are crucial in capturing financial resilience during periods of economic uncertainty. The analysis employed secondary data drawn from audited annual reports of PT United Tractors Tbk published by the Indonesia Stock Exchange and the company’s official website. The results indicate that solvency and profitability fluctuated throughout the study period. The sharp decline in 2020 coincided with the COVID-19 pandemic, which disrupted global demand for heavy equipment, while the improvement in ROA and ROE during 2022–2023 reflected stronger asset utilization supported by industry recovery and infrastructure expansion. Nevertheless, the increase in DER in 2023 signaled greater reliance on debt financing. This study concludes that maintaining a balance between solvency and profitability is essential for sustainable financial performance. However, since the analysis was limited to solvency and profitability ratios, future studies are encouraged to incorporate liquidity, efficiency, and market-based indicators to provide a more comprehensive picture of financial health.
Pemanfaatan Basis Data, Perangkat Lunak Dalam Meningkatkan Produktivitas Perusahaan Gea, Wardatul Umayya; Rahmatillah, Riska; Hasanah, Malika Ardhia; Andinata, Irfan; Nurbaiti, Nurbaiti
Jurnal Sains dan Teknologi (JSIT) Vol. 3 No. 3 (2023): September - Desember
Publisher : CV. Information Technology Training Center - Indonesia (ITTC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jsit.v3i2.925

Abstract

Penelitian ini bertujuan untuk mengeksplorasi penggunaan database, perangkat lunak dan mesin industri untuk meningkatkan produksi perusahaan. Perkembangan teknologi informasi dan Industri 4.0 menghadirkan peluang baru bagi perusahaan untuk meningkatkan efisiensi operasional dan produktivitas dengan menggunakan teknologi yang tepat. Studi tersebut mewawancarai dan menganalisis data dari sejumlah perusahaan manufaktur yang telah menerapkan sistem database, perangkat lunak, dan peralatan industri. Metode wawancara dan kuesioner digunakan untuk mengumpulkan data tentang adopsi teknologi dan dampaknya terhadap produksi perusahaan. Hasil penelitian menunjukkan bahwa dengan menggunakan database memungkinkan perusahaan untuk menyimpan dan mengelola data produksi dengan lebih efisien. Dengan perangkat lunak yang tepat, bisnis dapat menganalisis data ini untuk mengidentifikasi tren, celah, atau peluang baru untuk meningkatkan produktivitas dan efisiensi.
Co-Authors Akbar, Fatawil Andinata, Irfan Febriana, Vinni Fitri Hayati Gea, Wardatul Umayya Hasanah, Malika Ardhia Juliana Juliana Nasution, Annio Indah Lestari Nurbaiti Nurbaiti Rahma, Tri Inda Fadhila