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All Journal Jurnal Progress Administrasi Publik (JPAP) VISA: Journal of Vision and Ideas
Habibah, Jessica Wildani
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Humanities Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

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KUALITAS PELAYANAN HAJI DI KEMENTERIAN AGAMA KABUPATEN GRESIK Habibah, Jessica Wildani; Arundinasari, Indira
Jurnal Progress Administrasi Publik Vol. 4 No. 2 (2024): Jurnal Progress Administrasi Publik (JPAP)
Publisher : Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jpap.v4i2.1311

Abstract

Indonesia's population is predominantly Muslim. The desire to perform the fifth pillar of Islam, the Hajj, is very high. Given the many people who want to go on Hajj, of course, the Indonesian government is expected to be able to provide good public services so that pilgrims can comfortably carry out their worship. Public services cannot be separated from the life of the state, with good public services that will certainly determine the image or quality of a government agency or company. The Ministry of Religion of Gresik Regency, which is the organizer of Hajj and Umrah in Gresik Regency, where the pilgrims in Gresik Regency are ranked 3rd (third) largest contributor in East Java. With so many pilgrims in the Gresik district, it is certainly a challenge for the field of organizing Hajj and Umrah in the Gresik district regarding the quality of services provided. This study aims to determine how the quality of Hajj services at the Ministry of Religion of Gresik Regency. Researchers used a qualitative method of descriptive analysis using the theory of Pasuraman and Zeithmal with 5 dimensions namely Reliability, Responsiveness, Assurance, Empathy, and Tangibles. Data collection is done by conducting interviews, observations, and literature studies. The results of the research that have been assessed from 5 (five) dimensions of Pasuraman and Zeithmal's theory which show the results at the Ministry of Religion of the Gresik Regency are still not good in the dimensions of tangibles and responsiveness.   Keywords: Hajj; Quality; Service; Public
Pemberdayaan Masyarakat melalui Program Kampung Madani dalam Upaya Peningkatan Kualitas Hidup di Kecamatan Simokerto Kota Surabaya Azulfa, Farah Diba; Dwiyanti, Olifvia; Habibah, Jessica Wildani; Widiyarini, Tri Tiya; Fachira, Aisyah Arifah; Hardjati, Susi
VISA: Journal of Vision and Ideas Vol. 4 No. 3 (2024): VISA: Journal of Vision and Ideas
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i3.3208

Abstract

The city of Surabaya is one of several cities that has a level of poverty which is a serious problem that is being faced and overcome. The Surabaya City Government is implementing a number of initiatives aimed at reducing poverty, including initiatives that meet the three main needs of underprivileged communities: housing, health services, and education. Madani villages were formed as an effort to mobilize residents and community leaders to improve economic conditions. The aim of this research is to determine the implementation of community empowerment through the Madani Village Program as an effort to improve living standards in Simokerto District, Surabaya City. This research uses a qualitative method with a case study approach. Documentation, interviews and observations were used to collect data. The results of this research show that with the ongoing empowerment program, it has been found that the community can be said to be independent and able to develop its business. This is proven by the stage of enthusiastic community participation, the stage of selecting locations that already have businesses, socialization which is able to provide understanding to the community about Kampung Madani, the empowerment process of forming KUBE and collaboration with CSR, then the stage of self-reliance by the community being able to produce products.  
Co-Authors Azulfa, Farah Diba Dwiyanti, Olifvia Fachira, Aisyah Arifah Hardjati, Susi Indira Arundinasari, Indira Widiyarini, Tri Tiya