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All Journal Jurnal Ilmiah Wahana Pendidikan VISA: Journal of Vision and Ideas
Fitriana, Lilis
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Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Implementasi Smart Governance Dalam Pelayanan Administrasi Kependudukan Di Kota Surabaya (Studi Kasus: Di Kecamatan Benowo) Fitriana, Lilis; Arif, Lukman
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 18 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13924399

Abstract

ABSTRACT The Surabaya City Government implements smart governance in organizing population administration services through the Surabaya Civil Registration and Population Agency (Dispendukcapil Kota Surabaya). In the implementation of the smart government concept, Dispendukcapil Kota Surabaya has created an innovation in the form of a website called Klampid New Generation (KNG). The main objective of this research is to analyze the implementation of smart governance in population administration services in Surabaya City, with a case study focus on Benowo Subdistrict, Surabaya. This study adopts a qualitative descriptive method, utilizing primary data obtained through observation, documentation, and interviews. Secondary data is also collected from articles, journals, previous research, and official websites. The results of this research indicate that the implementation of smart governance in population administration services in Surabaya City is considered successful, aligning with the implementation theory that involves elements such as communication, resources, disposition, and bureaucratic structure as determinants of success. However, the researcher recommends that Dispendukcapil Kota Surabaya further optimize the communication aspect. Keywords: population administration, implementation, smart governance
Efektivitas Pelayanan Kesehatan Bagi Peserta BPJS di Puskesmas Kalirungkut Hardianti Aniq, Azka; Shahira, Sharifah; Fitriana, Lilis; Anisykurlillah, Rosyidatuzzahro
VISA: Journal of Vision and Ideas Vol. 4 No. 3 (2024): VISA: Journal of Vision and Ideas
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i3.3224

Abstract

This research aims to describe and analyze in depth the effectiveness of health services provided to BPJS participants at the Kalirungkut Community Health Center. The research method used was descriptive qualitative with an interview and observation approach to BPJS participants. The research results show that health services at the Kalirungkut Community Health Center have met the effectiveness indicators developed by Sutrisno (2007), namely program understanding, right on target, on time, achievement of goals, and real change. BPJS participants generally have a good understanding of the BPJS program, membership requirements and referral system, although understanding of the program's objectives still needs to be improved. The services at the Kalirungkut Community Health Center were assessed as being on target by participants, with high satisfaction with the facilities and services provided. Timely service processes and achievement of program objectives are reflected in the satisfaction of BPJS participants who experience direct benefits from this program. Apart from that, there have been positive changes in the attitudes and behavior of health workers who are now friendlier and more responsive to patient complaints. Several challenges such as officer delays are still encountered, but overall, the BPJS program at the Kalirungkut Community Health Center has succeeded in having a positive impact and fulfilling its main objective of providing adequate health insurance for the community. To increase the effectiveness of services, it is recommended that the Kalirungkut Community Health Center maximize socialization activities for the BPJS Program through Family Posyandu activities, increasing the function of monitoring and evaluating the performance of employees, especially front office employees.  
Co-Authors Arif, Lukman Hardianti Aniq, Azka Rosyidatuzzahro Anisykurlillah, Rosyidatuzzahro Shahira, Sharifah