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All Journal I Care : Jurnal Keperawatan STIKes Panti Rapih
Tarigan, Lady Agitha
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Education Health Professions Nursing Public Health

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Pengaruh Komunikasi Terapeutik Terhadap Kepuasan Pasien Di Ruang Rawat Inap Salah Satu Rumah Sakit Sawasta di Yogyakarta Tarigan, Lady Agitha; Oktri Hastuti, Agustina Sri; Widianti, Christina Ririn
I Care Jurnal Keperawatan STIKes Panti Rapih Vol 4 No 2 (2023): I Care Jurnal Keperawatan STIKes Panti Rapih
Publisher : STIKes Panti Rapih

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46668/jurkes.v4i2.227

Abstract

Abstract Background: Therapeutic communication is one of the activities where nurses assist patients in overcoming the problems experienced and emotional to achieve patient recovery. Objective : to determine the correlation of nurse therapeutic communication against inpatient satisfaction in the nursing room at the Santa Elisabeth Hospital. Methods : Correlative descriptive method, using a cross sectional approach, purposive sampling was carried out from March to July 2021 with 47 respondents using a questionnaire, and data analysis using the Spearmen correlation test through SPSS. Results :univariate analysis, mostly 23 (53.4%) patients said that therapeutic communication was in the poor category and most of the patients' satisfaction as many as 27 (67.4%) were in the low category. The results of the bivariate analysis obtained a significance number or probability number 0.003 <0.05, then there is an influence of therapeutic communication on patient satisfaction in the Inpatient Room of Santa Elisabeth Hospital. Conclusion : There is a relationship between nurses' therapeutic communication and the satisfaction of inpatients in Santa Elisabeth Hospital. Suggestion: as an evaluation material and also input in providing useful nursing services to improve the quality of hospital services
Co-Authors Agustina Sri Oktri Hastuti Widianti, Christina Ririn