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All Journal Dinasti International Journal of Economics, Finance & Accounting (DIJEFA)
Eliyunus Waruwu
University Of Nias, North Sumatra, Indonesia
Economics, Econometrics & Finance

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Analysis of Organizational Management Diversity in the Management of Hili Cafe and Copa Cafe Petrus Fanahadodo Dakhi; Heseziduhu Lase; Ayler Beniah Ndraha; Eliyunus Waruwu
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 3 (2024): Dinasti International Journal of Economics, Finance & Accounting (July - August
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i3.2883

Abstract

This study aims to analyze the diversity of organizational management at Hili Café and Copa Café in Gunungsitoli City. Diversity in organizations includes various individual characteristics such as ability, tenure, education, communication style, and personality. This research uses a descriptive qualitative approach with data collection methods through observation, interviews, and documentation. The results showed that the diversity of the workforce in both cafes had a positive impact in improving communication and cooperation between employees. However, there are some obstacles such as salary differences between old and new employees, the tendency of employees to associate with people from the same area of origin, and a reduction in the number of employees due to religious holidays. To overcome these issues, both cafes implemented measures such as non-discriminatory selection, training periods, briefings, and work calendar adjustments. The conclusion of this study is that diversity in organizational management at Hili Café and Copa Café can improve productivity and service quality if managed well, although there are still challenges that need to be overcome to optimize the benefits of diversity.
Analysis of Customer Resistance to Internet Network Tariffs at Plasa Telkom Gunungsitoli Desman Gea; Ayler Beniah Ndraha; Peringatan Harefa; Eliyunus Waruwu
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.2884

Abstract

This research aims to analyze customer resistance to the internet network tariff policy at Plasa Telkom Gunungsitoli, focusing on the inconsistency of tariffs applied by PT Telekomunikasi Indonesia. Using a descriptive qualitative approach, this study collected primary data through direct interviews and secondary data from documentation, and analyzed the data using the Miles and Huberman model. The results show customer dissatisfaction with tariff inconsistency and service quality that does not match the price paid, leading to customer resistance. The findings also highlight the importance of transparency, improved service quality, and responsiveness to complaints in maintaining customer trust and satisfaction. In addition, incentivizing loyal customers and effective information management are important strategies in overcoming customer resistance. In conclusion, to deal with customer resistance, PT Telekomunikasi Indonesia needs to adopt a holistic approach that includes tariff policy transparency, service quality improvement, and continuous policy evaluation. The implementation of this strategy will increase customer satisfaction and strengthen the company's reputation as a leading telecommunications service provider.
The Role of BPD in Monitoring and Evaluation to Improve the Performance of Sihare'o Siwahili Village Government Mauritius Theozanolo Zebua; Ayler Beniah Ndraha; Fatolosa Hulu; Eliyunus Waruwu; Maria Magdalena Bate'e
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 3 (2024): Dinasti International Journal of Economics, Finance & Accounting (July - August
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i3.2886

Abstract

This study aims to examine the role of the Village Consultative Body (BPD) in monitoring and evaluation (Monev) to improve the performance of Sihare'o Siwahili Village government. The research method used is qualitative with primary and secondary data sources. Data were collected through observation, interviews, and documentation. The results showed that the BPD has carried out the monitoring indicators well, including setting standards, measuring, and comparing. In addition, evaluation by the BPD has also been conducted, measuring the effectiveness, adequacy, and quality of village government work. However, there are several inhibiting factors faced by the BPD, such as the lack of welfare of BPD members, limited decision-making authority, and bias in the monitoring and evaluation process. Thus, this study provides a comprehensive overview of the BPD's role in M&E to improve village government performance.
Co-Authors Ayler Beniah Ndraha Desman Gea Fatolosa Hulu Heseziduhu Lase Maria Magdalena Bate'e Mauritius Theozanolo Zebua Peringatan Harefa Petrus Fanahadodo Dakhi