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All Journal Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Accounting and Finance Management (JAFM) International Journal of Advanced Multidisciplinary Jurnal Ilmu Multidisplin
Ali Akbar
Universitas Batanghari, Jambi, Indonesia
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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The Influence of Competence and Work Creativity on Service Quality and Its Implications on Public Satisfaction at the Regional Revenue Agency of West Tanjung Jabung Regency Mely Mely; M. Zahari; Ali Akbar
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6249

Abstract

This study has several objectives, including identifying and describing competency, work creativity, service quality, and public satisfaction at the Regional Revenue Agency in West Tanjung Jabung Regency. It also aims to identify and analyze the influence of competency and work creativity on public satisfaction, both directly and indirectly through service quality. This research was conducted at the Regional Revenue Agency of West Tanjung Jabung Regency. The population was 120,740 taxpayers who received services. The sample size used Slovin's theory with a 10% margin of error, resulting in a sample size of 100. This study employed a quantitative approach with a survey method and Partial Least Square (PLS) data analysis. This study concludes that competency, work creativity, service quality, and public satisfaction at the West Tanjung Jabung Regency Regional Revenue Agency are in good and high condition. Furthermore, competency and work creativity have a positive and significant influence on public satisfaction, both directly and indirectly through the quality of employee service at the West Tanjung Jabung Regency Regional Revenue Agency.
The Influence of Work Environment and Competence on Employee Performance Through Work Discipline at the Public Works and Spatial Planning Office of Jambi City M. Adika Resindo Akbar; M. Zahari; Ali Akbar
International Journal of Advanced Multidisciplinary Vol. 3 No. 4 (2025): International Journal of Advanced Multidisciplinary (January-March 2025)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i4.772

Abstract

This study aims to describe the work environment, competence, work discipline, and employee performance at the Public Works and Spatial Planning Office of Jambi City. It also seeks to determine the direct and indirect effects of the work environment and competence on employee performance, both directly and indirectly through work discipline. The population in this study consists of employees at departement of public works and spatial planning Jambi City, totaling 217 individuals. The sample size for this study was determined using Slovin's formula with a 10% margin of error, resulting in a sample of 69 respondents. This research employs a quantitative approach using survey methods and data analysis through Partial Least Squares (PLS). The results indicate that the work environment and competence have a positive and significant direct and indirect effect on employee performance through work discipline. Similarly, work discipline has a positive and significant direct effect on employee performance. These findings explain that a good and conducive work environment, supported by high employee competence—including relevant skills and knowledge—enables employees to perform their tasks more effectively. This directly impacts their discipline and performance in carrying out their duties.
The Influence of Leadership Style and Work Facilities on Discipline and Its Impact on the Quality of Public Services at the Tungkal Ilir District Office Syofian Syofian; M. Zahari; Ali Akbar
International Journal of Advanced Multidisciplinary Vol. 4 No. 3 (2025): International Journal of Advanced Multidisciplinary (October - December 2025)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v4i3.1302

Abstract

This study aims to determine the description of leadership style, work facilities, discipline and quality of public services in the Tungkal Ilir District Office and to determine and analyze the influence of leadership style and work facilities on discipline and its impact on the quality of public services in the Tungkal Ilir District Office. This type of research uses descriptive verification research. This study uses the PLS analysis method. Based on the results of the descriptive analysis, it explains that the leadership style is categorized as "Very Good. Work facilities are in the "good" category. Furthermore, discipline is in the "high" category. Meanwhile, the quality of public services is included in the "Good" category.Based on the results of research at the Tungkal Ilir District Office, West Tanjung Jabung Regency, it can be concluded that leadership style and work facilities have a positive and significant influence on discipline and the quality of public services. A good leadership style is not only able to improve employee discipline, but also has a direct impact on improving the quality of services to the public. A similar thing also occurs in work facilities, where adequate facilities and infrastructure support the creation of high discipline, which ultimately strengthens the quality of public services. In addition, discipline has been proven to be an important factor that bridges the influence of leadership style and work facilities on service quality. Therefore, it can be concluded that effective leadership and adequate facility support, if accompanied by strong employee discipline, will significantly encourage improvements in the quality of public services.
Co-Authors Ahmad Husaini Andhyka Pinang Diki Kurniawan Hary Suryanda M. Adika Resindo Akbar M. Haviz M. Zahari Maria Enggar Kurnia Putri Mely Mely Najat Mardatillah Notman Boce Pantun Bukit Rica Saputra Syofian Syofian T. Maharani Feriska Yamali, Fahrul Rozi