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All Journal Riwayat: Educational Journal of History and Humanities JEM : Jurnal Equilibrium Manajemen
maulana Filani Rizal
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Humanities Economics, Econometrics & Finance Education Social Sciences Other

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ANALISIS KUALITAS PELAYANAN PUBLIK PADA KANTOR CAMAT PONTIANAK UTARA KOTA PONTIANAK maulana Filani Rizal; SELVIANUS VENUS AFEN
Jurnal Equilibrium Manajemen Fakultas Ekonomi Universitas Panca Bhakti Vol 7 No 1 (2021): Jurnal Equilibrium Manajemen (JEM)
Publisher : Prodi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Panca Bhakti

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Abstract

This research aims to analyze the Quality of Public Service at the North Pontianak District Office. The research method the authors used in this study is a survey study that takes samples from a population and uses questionnaires as a data collection tool. The population in this study is 2026, given the time and cost limitations that the authors took samples using Slovin theory. The samples in this study are people who have requested services to the North Pontianak District Office. Based on the results of the analysis, obtained the results of all average answers scores of respondents who were summed up got an average score of 21.10 and then the average number of scores divided by the number of 5 indicators then obtained an average of 4.22 and entered into a very good category. So it can be concluded that the quality of public service in the pontianak district office north of Pontianak city is in the category very well.
ANALISIS STRATEGI PEMASARAN PRODUK DANA DAN JASA BANK PADA BANK KALBAR KANTOR CABANG UTAMA PONTIANAK maulana Filani Rizal; Naiyun Untung Utama; Angga Hendarsa
Jurnal Equilibrium Manajemen Fakultas Ekonomi Universitas Panca Bhakti Vol 7 No 2 (2021): Jurnal Equilibrium Manajemen (JEM)
Publisher : Prodi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Panca Bhakti

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ABSTRACT Every company that is built has goals and objectives to be achieved, thus all functions and activities carried out by the company must always be managed and directed by using all available resources optimally for the creation of these goals and objectives. The purpose of this study was to determine the marketing strategy of fund products and bank services at Bank Kalbar. This research was conducted to find out how big the respondent's response regarding the marketing strategy, especially the 7P marketing strategy namely Place, Price, Promotion, Product, People, Process, Physical Evidence. The research method used is a survey method with the object of public research being the customer and target of Bank Kalbar. Data collection techniques used in the form of observation, interviews and questionnaires distributed to all West Kalimantan Bank customers as many as 30 respondents who then the data are grouped according to existing criteria and the results of each question answer are added, from the sum results the percentage is determined and a conclusion is drawn. Based on the results of the study it can be concluded that the marketing strategy undertaken by Bank Kalbar on the marketing of fund products and bank services such as place, price, promotion, product, people, process, physical evidence seen from the whole is good. Based on the calculation process, an average total score of 26.06 was obtained with an overall average score of 3.72. So based on these calculations it can be said that the marketing strategy of place, price, promotion, product, people, process, physical evidence carried out by Bank Kalbar in the good category, amounted to 3.72 in the range from 3.40 to 4.19. Keywords: Marketing Policy; Extrinsic (place, price, promotion, product, people, process, physical evidence)
Analisis Kualitas Pelayanan Publik Pada Kantor Desa Kersik Belantian Kecamatan Jelimpo Kabupaten Landak maulana Filani Rizal
Jurnal Equilibrium Manajemen Fakultas Ekonomi Universitas Panca Bhakti Vol 8 No 1 (2022): Jurnal Equilibrium Manajemen (JEM)
Publisher : Prodi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Panca Bhakti

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Abstract

This research entitled "Public Perception on Service Making From BRI Sekadau. Therefore, in providing services should be guided by: total customer satisfaction, making quality as the primary goal in service, building quality in a process, applying your satisfaction philosophy is our service purpose, speaking facts, and establishing partnerships both internally and externally. Complaints from the public in the administration of correspondence of various interests have not fulfilled the wishes and expectations of the needs of the community as a consumer. This complaint can not be separated from the increasing public awareness that demanded the improvement of services. Based on the results of research conducted there is a match between the level of performance and the level of importance is equal to 94.17 which means the services provided by has been very good because it is in the range> 85%. The dimension of service that has the highest level of compliance (Tki) is the dimension of Empathy (Emphaty), which is 98.09%, while the service dimension which has the lowest level of conformity is Reliability (Realibility), which is 91.61%. This means that the dimension of Empathy (Emphaty) has a much better performance compared to the other four dimensions.
Peran Persepsi Keadilan dalam Hubungan Reward, Punishment, dan Kinerja Karyawan pada PT. Rezeki Perkasa Sejahtera Lestari Maulana Filani Rizal; Febrianawati Febrianawati; Irvan Wibowo W; Yuana Yuana; Indera Areskeia
Riwayat: Educational Journal of History and Humanities Vol 8, No 4 (2025): October
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i4.49223

Abstract

Abstrak:This study investigates the influence of reward and punishment policies on employee performance at PT. Rezeki Perkasa Sejahtera Lestari, specifically examining the mediating role of perceived justice. Ineffective leadership, often stemming from poorly managed reward and punishment systems, significantly impacts employee performance. A quantitative approach was employed, collecting data from 35 employees via questionnaires distributed through Google Forms. Path analysis using SmartPLS 8.0 was utilized for data analysis. The findings reveal that while reward and punishment directly show a weak and non-significant impact on employee performance, perceived justice positively and significantly influences performance (H3 accepted). Reward also shows a weak but positive influence on perceived justice (H4 rejected at =0.05, but with a weak significance tendency at =0.10), suggesting an indirect effect on performance through perceived fairness. Conversely, punishment's impact on both performance (H2 rejected) and perceived justice (H5 rejected) was found to be insignificant, indicating potential inefficiencies in its application. This research highlights the critical importance of fairness in human resource management and recommends that companies prioritize the perceived justice of their reward and punishment systems to enhance employee performance effectively. Future research should verify this model in similar companies and explore the specific mediation mechanisms of perceived justice.
Co-Authors Anggra Hendharsa Febrianawati Febrianawati Indera Areskeia Irvan Wibowo W Naiyun Untung Utama SELVIANUS VENUS AFEN Yuana Yuana