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All Journal Sistemasi: Jurnal Sistem Informasi Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal J-Com (Journal of Computer) Jurnal Algoritma Journal Of Indonesian Social Society
Dewi Anggraeni
Universitas Royal
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Sistem E-Customer Relationship Management Berbasis Web untuk Pengelolaan Pelanggan Nur Sabrina; Dewi Anggraeni; Akmal Nasution
Jurnal Algoritma Vol 23 No 1 (2026): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.23-1.3353

Abstract

Advances in information technology are driving businesses to utilize digital systems to improve the quality of customer service. Cafe Kekynian, as a culinary business, still faces challenges in managing customer data and transactions, which were previously handled manually, making it difficult to record transaction histories and monitor customer activity. This study aims to design and implement a web-based Customer Relationship Management (CRM) system to support more effective customer relationship management. The research method employed is software engineering using the Software Development Life Cycle (SDLC) approach, which includes the stages of requirements analysis, system design, implementation, and system testing. Research data was obtained through observation, interviews, and documentation conducted at Cafe Kekynian. System testing was performed using the Black Box Testing method to ensure that every system function operates in accordance with user needs. The results of the study indicate that the developed CRM system is capable of integrating customer data management, transaction recording, and purchase history storage into a single centralized database. The implementation of this system facilitates managers in monitoring customer activities, improves the efficiency of transaction data management, and supports the formulation of more effective customer service strategies.
Penerapan Spk Untuk Rekomendasi Obat Batuk Anak Berbasis Topsis Di Apotek Keluarga Irma Dewi; Dewi Anggraeni; Mustika Fitri Larasati
J-Com (Journal of Computer) Vol. 6 No. 1 (2026): MARET 2026
Publisher : STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/j-com.v6i1.4433

Abstract

Abstract: The selection of pediatric cough medicine at Apotek Keluarga is currently subjective and highly dependent on the pharmacist's experience, which potentially leads to inconsistent recommendations for customers. This research aims to develop a Decision Support System (DSS) using the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method to provide objective, fast, and accurate drug recommendations. The assessment criteria used in this system include cough type, side effects, age, and drug price, which are adjusted to clinical needs and consumer preferences. TOPSIS was chosen for its ability to rank drug alternatives based on their relative closeness to the positive ideal solution and the farthest distance from the negative ideal solution. The system development process involved problem identification, literature study, and data collection through interviews and direct field observations. The results indicate that the implementation of the TOPSIS method is effective in producing a list of cough medicine recommendations tailored to the specific conditions of pediatric patients. With this web-based system, the drug selection process becomes more transparent, systematic, and efficient, thereby enhancing the quality of pharmaceutical services at Apotek Keluarga. Keywords: Decision Support System, TOPSIS, Pediatric Cough Medicine, Apotek Keluarga. Abstrak: Pemilihan obat batuk anak di Apotek Keluarga saat ini masih bersifat subjektif dan sangat bergantung pada pengalaman apoteker, sehingga berpotensi menimbulkan ketidakkonsistenan dalam pemberian rekomendasi kepada pelanggan. Penelitian ini bertujuan untuk mengembangkan Sistem Pendukung Keputusan (SPK) menggunakan metode Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) guna memberikan rekomendasi obat secara objektif, cepat, dan akurat. Kriteria penilaian yang digunakan dalam sistem ini meliputi jenis batuk, efek samping, usia, dan harga obat, yang disesuaikan dengan kebutuhan klinis serta preferensi konsumen. Metode TOPSIS dipilih karena kemampuannya dalam meranking alternatif obat berdasarkan kedekatan relatif terhadap solusi ideal positif dan jarak terjauh dari solusi ideal negatif. Proses pengembangan sistem dilakukan melalui tahapan identifikasi masalah, studi literatur, serta pengumpulan data melalui wawancara dan observasi langsung di lapangan. Hasil penelitian menunjukkan bahwa penerapan metode TOPSIS efektif dalam menghasilkan urutan rekomendasi obat batuk yang paling sesuai dengan kondisi spesifik pasien anak. Dengan adanya sistem berbasis web ini, proses pemilihan obat menjadi lebih transparan, sistematis, dan efisien, sehingga mampu meningkatkan kualitas pelayanan farmasi di Apotek Keluarga. Kata kunci: Sistem Pendukung Keputusan, TOPSIS, Obat Batuk Anak, Apotek Keluarga.
Edukasi Literasi Digital Al-Qur’an Berbasis Web Untuk Penguatan Pengetahuan Dan Sikap Spiritual Dewi Maharani; Dewi Anggraeni; Arninda Sekar Sari Siregar
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 9 No. 2 (2026): April 2026
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v9i2.4591

Abstract

Abstract: This community service activity aims to address the problem of low digital lit-eracy and limited access to reliable Islamic references among members of the Mothers' Association of PT Bakrie Sumatera Plantations Tbk Tanjung Raja Estate 2. The method applied is community education and training by introducing a web-based Islamic infor-mation system, namely the Al-Wa’ie portal. This portal provides comprehensive Islamic solutions and easy-to-understand interpretations of the Quran. The results of the activity showed that technical assistance successfully increased the digital skills of participants in accessing religious information independently (success reached 70% through interview techniques). In addition, the integration of spiritual guidance with technology training has strengthened the spiritual attitudes of the congregation. In conclusion, the use of web-based information systems has proven effective in bridging the gap between technology and spir-ituality, and encouraging the formation of a more knowledgeable and spiritually steadfast community. Keywords: portal al-wa’ie; digital literacy; perwiritan; religious information; spiritual attitude Abstrak: Kegiatan pengabdian masyarakat ini bertujuan untuk mengatasi permasalahan rendahnya literasi digital dan keterbatasan akses rujukan keislaman yang tepercaya pada anggota Perwiritan Ibu-ibu Pondok PT Bakrie Sumatera Plantations Tbk Tanjung Raja Es-tate 2. Metode yang diterapkan adalah pendidikan masyarakat dan pelatihan dengan mem-perkenalkan sistem informasi keislaman berbasis web, yaitu portal Al-Wa’ie. Portal ini menyediakan solusi islami yang komprehensif dan tafsir Al-Qur'an yang mudah dipahami. Hasil kegiatan menunjukkan bahwa pendampingan teknis berhasil menambah kecakapan digital peserta dalam mengakses informasi keagamaan secara mandiri (keberhasilan men-capai 70% melalui teknik wawancara). Selain itu, integrasi bimbingan spiritual bersama pelatihan teknologi telah memperkuat sikap spiritual jamaah. Simpulannya, penggunaan sistem informasi berbasis web terbukti efektif menjembatani celah antara teknologi dan spiritualitas, serta mendorong terbentuknya komunitas yang lebih berpengetahuan dan teguh secara spiritual. Kata kunci: portal al-wa’ie; literasi digital; majelis taklim; sikap spiritual; sistem informasi
Feasibility Classification of Free Nutritious Meal Kitchen Partners Using C4.5 for Food Safety Abdul Kholiq; Rizaldi Rizaldi; Dewi Anggraeni
SISTEMASI Vol 15, No 7 (2026): Sistemasi: Jurnal Sistem Informasi
Publisher : Universitas Islam Indragiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v15i7.6598

Abstract

The Free Nutritious Meal Program requires a rigorous selection process for kitchen partners because kitchen quality, sanitation, clean water availability, human resources, production capacity, and food distribution are directly associated with food safety assurance. This study aims to develop a C4.5-based classification model to replicate the operational feasibility assessment rules used for evaluating kitchen partners in the Free Nutritious Meal Program based on field survey data. The dataset comprised 200 kitchen partners, including micro, small, and medium enterprises (MSMEs) and catering providers, located in Asahan Regency, North Sumatra, Indonesia, and was collected through structured field observations. Each partner was evaluated using ten assessment criteria: legal compliance, location, facilities and infrastructure, sanitation, clean water availability, human resources, production capacity, food safety, distribution, and risk history. Individual criterion scores were converted into a weighted composite score, after which feasibility labels were assigned according to an operational decision rule based on a minimum threshold score of 80 and the presence of critical failure criteria, defined as mandatory indicators that automatically disqualify a partner regardless of whether the minimum score threshold is achieved. Consequently, the class labels were not derived from independent expert audits or official institutional decisions but were generated from policy-based operational rules and used as the ground truth for model training. The dataset was divided into training and testing sets using an 80:20 ratio, resulting in 160 training instances and 40 testing instances. The results showed that 48 partners were classified as Feasible, while 152 were classified as Not Feasible. The C4.5 model achieved an accuracy of 95.00%, with 90.00% precision, 90.00% recall, and a 90.00% F1-score. The most influential predictor was the number of critical failure criteria (92.97%), followed by the clean water score (7.03%). These findings demonstrate that the C4.5 algorithm can effectively extract and replicate operational feasibility assessment rules, providing a transparent, consistent, and interpretable decision-support tool for selecting kitchen partners while supporting food safety assurance.
Pemanfaatan Aplikasi Canva Untuk Mengolah Materi Ajar Interaktif Pada SMP Swasta Islam Terpadu Daar Al Uluum Kisaran Rizaldi; Dewi Anggraeni; Khairul Abdi Sinuraya
Journal Of Indonesian Social Society (JISS) Vol. 3 No. 3 (2025): JISS - Oktober
Publisher : PT. Padang Tekno Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/jiss.v3i3.627

Abstract

SMP Swasta Islam Terpadu Daar Al Uluum Kisaran, yang terletak di Kec. Kisaran Barat, Kab. Asahan, Sumatera Utara, didirikan pada 25 Oktober 2005 dan berkomitmen tinggi dalam memberikan pendidikan berkualitas. Selain mengajar, guru-guru di sekolah ini berperan penting dalam membentuk karakter dan keterampilan siswa dengan mengintegrasikan nilai-nilai Islam dalam pembelajaran. Di era digital, kemampuan guru untuk menyusun materi ajar yang menarik dan interaktif menjadi sangat penting. Namun, banyak guru masih kesulitan menggunakan aplikasi modern untuk membuat materi yang dinamis dan engaging, yang penting untuk meningkatkan motivasi belajar siswa. Salah satu aplikasi yang sangat cocok untuk ini adalah Canva, sebuah platform desain grafis yang mudah digunakan dan menawarkan berbagai fitur untuk membuat materi ajar yang menarik tanpa memerlukan keterampilan desain yang tinggi. Dengan Canva, guru dapat membuat berbagai jenis media pembelajaran seperti presentasi, poster, dan infografis secara efisien. Selain itu, Canva juga mendukung kolaborasi antar guru, memudahkan mereka untuk berbagi ide dan bekerja sama dalam menyusun materi ajar.Untuk mengatasi masalah ketidakmampuan guru dalam menggunakan aplikasi modern, diperlukan pelatihan khusus bagi guru-guru di SMP Swasta Islam Terpadu Daar Al Uluum Kisaran. Pelatihan ini diharapkan dapat meningkatkan keterampilan guru dalam memanfaatkan teknologi digital, sehingga mereka dapat menyusun materi ajar yang lebih menarik dan efektif. Kegiatan pengabdian masyarakat ini mendukung transformasi pendidikan tinggi melalui pencapaian dua Indikator Kinerja Utama (IKU), yaitu (1) tim dosen berkegiatan di luar kampus yang merupakan wujud dari salah satu Tri Dharma Perguruan Tinggi yaitu Pengabdian Kepada Masyarakat (PKM) dan (2) Mahasiswa yang terlibat mendapat pengalaman di luar kampus
Co-Authors Abdul Kholiq Akmal Nasution Arninda Sekar Sari Siregar Dewi Maharani Irma Dewi Khairul Abdi Sinuraya Mustika Fitri Larasati Nur Sabrina Rizaldi Rizaldi Rizaldi