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All Journal International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal of International Islamic Law, Human Right and Public Policy
Murniati
Universitas Malikussaleh
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

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THE INFLUENCE OF PUBLIC SERVICE QUALITY ON PUBLIC SATISFACTION AT THE PEDAMAI VILLAGE OFFICE, STABAT DISTRICT, LANGKAT REGENCY Nur Zahra Ningtias Girsang; Cut Sukmawati; Bobby Rahman; Murniati; Risna Dewi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1569

Abstract

The quality of public services is a key indicator in assessing the effectiveness of government. Good service can increase public trust in the government and have a positive impact on social stability. Quality public services not only meet the needs of the community but also reflect the government's commitment to creating prosperity. One important element in public administration is the quality of service, namely quality services that include timely, fair, transparent, easily accessible, provided politely and friendly with predetermined standards. At the Perdamaian Village Office, Stabat District, Langkat Regency, there are still several public complaints regarding the speed of service, service procedures, which indicate the need to improve service quality. This condition has the potential to affect public satisfaction. This study aims to analyze the effect of public service quality on public satisfaction at the Perdamaian Village Office, Stabat District, Langkat Regency. The research method used is a quantitative approach with data collection techniques through questionnaires to 100 respondents determined using the Slovin formula. Data analysis using simple linear regression showed a significance value of 0.000 (<0.05) with a coefficient of determination (R2 ) of 0.607. The results of the study show that the quality of public services has a significant influence on public satisfaction by 60.7%, while 39.3% is influenced by other factors outside this study such as employee performance, infrastructure, service policies, and management systems.
THE EFFECTIVENESS OF THE "SI GEMPI AR 3D" EDUCATIONAL COMIC PROGRAM ON THE LEVEL OF UNDERSTANDING AMONG SMA NEGERI 1 KUTA MAKMUR STUDENTS REGARDING ACEH QANUN NUMBER 6 OF 2014 CONCERNING JINAYAT LAW Desy Fatmasari; Cut Sukmawati; Lisa Iryani; Ferizaldi; Murniati
Journal of International Islamic Law, Human Right and Public Policy Vol. 4 No. 4 (2026): December - ON PROGRESS
Publisher : PT. Radja Intercontinental Publishing

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Abstract

This study analyzes the effectiveness of the Si Gempi AR 3D Educational Comic in improving students' understanding of Aceh Qanun Number 6 of 2014 concerning Jinayat Law at SMA Negeri 1 Kuta Makmur. The program aims to increase legal awareness and help reduce juvenile delinquency. The research is based on Campbell J.P.'s (1990) Program Effectiveness Theory, which includes target success, program success, user satisfaction, input and output levels, and goal achievement. Students' understanding is measured using Kenneth D. Moore's (2007) Conceptual Understanding Theory. This study employs a quantitative survey method with descriptive and causal-comparative approaches. Data were collected through questionnaires distributed to 100 students selected from a population of 355 using probability sampling with a simple random sampling technique. The data were analyzed using descriptive statistics, instrument testing, classical assumption tests, and simple linear regression with SPSS. The findings show that the Si Gempi AR 3D Educational Comic has a positive and significant effect on students' understanding of Jinayat Law. The significance value is <0.001, the calculated t-value (38.358) exceeds the t-table value (1.984), and the coefficient of determination (R²) is 0.937. These results indicate that the comic effectively improves students' understanding and supports its implementation as an educational medium.
Co-Authors Bobby Rahman Cut Sukmawati Desy Fatmasari Ferizaldi Lisa Iryani Nur Zahra Ningtias Girsang Risna Dewi