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All Journal Alignment: Journal of Administration and Educational Management
Hanif Hadinata Utama
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Education

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Peran Manajemen Sumber Daya Manusia dalam Menciptakan Organisasi Berkelanjutan (Studi Kasus di SDN 03 Jombang) Suroto, Suroto; Nugroho Edie Santoso; Hanif Hadinata Utama
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 3 (2025): Alignment: Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/alignment.v8i3.15101

Abstract

This study aims to examine the implementation of human resource management (HRM) in creating a sustainable organization at SDN 03 Jombang. In the context of the ever-evolving world of education, management performance, continuous training, and transformational leadership are important factors in ensuring the sustainability of the organization. This study uses a qualitative descriptive approach with a research population consisting of the principal, five senior teachers, and three administrative staff selected by purposive sampling. Data were collected through semi-structured interviews, observations of daily activities, and document analysis related to management performance and training programs. The results of the study indicate that the implementation of HRM based on transparent performance management, relevant training, and transformational leadership contributes to improving the quality of education and operational efficiency at SDN 03 Jombang. In addition, the main challenges faced by this school are limited resources and difficulties in implementing HRM optimally. Keywords: Power, Human, Management, Organization, Resources
Analisis Kualitas Pelayanan terhadap Kepuasan Pasien Poli Gigi di UPTD Puskesmas Curahnongko Menggunakan metode Servqual Wulandari, Sisil; Harmawan Teguh Saputra; Hanif Hadinata Utama
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 9 No. 1 (2026): Journal Of Administration and Educational Management (ALIGNMENT)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/cxgnwh94

Abstract

This study aims to analyze the effect of service quality on patient satisfaction in the dental clinic at the Curahnongko Community Health Center (UPTD) in Jember Regency using the SERVQUAL method. The research method used a quantitative approach with a descriptive and explanatory design. A sample of 125 respondents was selected using a purposive sampling technique. Data were collected through a questionnaire based on the five dimensions of SERVQUAL: tangibles, reliability, responsiveness, assurance, and empathy. Data were then analyzed using validity tests, reliability tests, classical assumption tests, and multiple linear regression analysis using SPSS. The results showed that all dimensions of service quality had a positive and significant effect on patient satisfaction, both partially and simultaneously, with empathy as the most dominant factor. The conclusion of this study confirms that improving service quality across all SERVQUAL dimensions in an integrated and sustainable manner will increase patient satisfaction in the dental clinic at the Curahnongko Community Health Center (UPTD) in Jember Regency.   Keywords: Service Quality, Patient Satisfaction, Dental Clinic, Community Health Center  
Co-Authors Harmawan Teguh Saputra Nugroho Edie Santoso Suroto Suroto Wulandari, Sisil