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All Journal Alignment: Journal of Administration and Educational Management EVOLUSI : Jurnal Sains dan Manajemen
Hanif Hadinata Utama
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Computer Science & IT Education

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Peran Manajemen Sumber Daya Manusia dalam Menciptakan Organisasi Berkelanjutan (Studi Kasus di SDN 03 Jombang) Suroto, Suroto; Nugroho Edie Santoso; Hanif Hadinata Utama
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 3 (2025): Alignment: Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/alignment.v8i3.15101

Abstract

This study aims to examine the implementation of human resource management (HRM) in creating a sustainable organization at SDN 03 Jombang. In the context of the ever-evolving world of education, management performance, continuous training, and transformational leadership are important factors in ensuring the sustainability of the organization. This study uses a qualitative descriptive approach with a research population consisting of the principal, five senior teachers, and three administrative staff selected by purposive sampling. Data were collected through semi-structured interviews, observations of daily activities, and document analysis related to management performance and training programs. The results of the study indicate that the implementation of HRM based on transparent performance management, relevant training, and transformational leadership contributes to improving the quality of education and operational efficiency at SDN 03 Jombang. In addition, the main challenges faced by this school are limited resources and difficulties in implementing HRM optimally. Keywords: Power, Human, Management, Organization, Resources
Analisis Kualitas Pelayanan terhadap Kepuasan Pasien Poli Gigi di UPTD Puskesmas Curahnongko Menggunakan metode Servqual Wulandari, Sisil; Harmawan Teguh Saputra; Hanif Hadinata Utama
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 9 No. 1 (2026): Journal Of Administration and Educational Management (ALIGNMENT)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/cxgnwh94

Abstract

This study aims to analyze the effect of service quality on patient satisfaction in the dental clinic at the Curahnongko Community Health Center (UPTD) in Jember Regency using the SERVQUAL method. The research method used a quantitative approach with a descriptive and explanatory design. A sample of 125 respondents was selected using a purposive sampling technique. Data were collected through a questionnaire based on the five dimensions of SERVQUAL: tangibles, reliability, responsiveness, assurance, and empathy. Data were then analyzed using validity tests, reliability tests, classical assumption tests, and multiple linear regression analysis using SPSS. The results showed that all dimensions of service quality had a positive and significant effect on patient satisfaction, both partially and simultaneously, with empathy as the most dominant factor. The conclusion of this study confirms that improving service quality across all SERVQUAL dimensions in an integrated and sustainable manner will increase patient satisfaction in the dental clinic at the Curahnongko Community Health Center (UPTD) in Jember Regency.   Keywords: Service Quality, Patient Satisfaction, Dental Clinic, Community Health Center  
Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Di Tengah Persaingan Jasa Laundry (Studi Pada Aida Laundry Jember) Jumaidah; Hanif Hadinata Utama; Hermawan Teguh Saputra
Evolusi : Jurnal Sains dan Manajemen Vol. 14 No. 1 (2026): Periode Maret 2026
Publisher : LPPM Universitas Bina Sarana Informatika Kampus Kabupaten Banyumas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/evolusi.v14i1.11813

Abstract

This study was conducted to examine how service quality affects customer loyalty at Aida Laundry in Jember Regency. To maintain customer retention amid fierce competition in the laundry business, improving service quality is a strategy that must be implemented by business operators. This study applied a quantitative method designed in the form of explanatory research. The sample in this study involved 50 respondents selected through accidental sampling. Research data was obtained through the distribution of a five-point Likert scale questionnaire, then analyzed using descriptive statistics and simple linear regression methods. Based on the analysis results, service quality was proven to have a positive and significant effect on customer loyalty, as indicated by a significance value of 0.021, which is less than 0.05. The coefficient of determination value of 10.6% indicates that variations in customer loyalty can be explained by service quality, while the rest is influenced by other variables that were not studied. The results of this study reinforce that customer loyalty can be built through improving service quality, which includes the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. Thus, Aida Laundry is encouraged to continuously improve its service quality in order to maintain customer loyalty and strengthen its business competitiveness
Co-Authors Harmawan Teguh Saputra Hermawan Teguh Saputra Jumaidah Nugroho Edie Santoso Suroto Suroto Wulandari, Sisil