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All Journal Majalah Bisnis & IPTEK
Desi Rismawati
Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences

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Pengaruh Kompensasi Dan Motivasi Kerja Terhadap Kinerja Karyawan: Survey Pada Salah Satu Perusahaan Outsourcing di Kota Bandung Desi Rismawati; Dedi Hadian; Ester Manik; Titi Titi
Majalah Bisnis & IPTEK Vol. 14 No. 2 (2021): Majalah Bisnis & IPTEK
Publisher : Pusat Penelitian dan Pengabdian Pada Masyarakat (P3M) STIE Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/5da6xe31

Abstract

This study examines the effect of compensation and works motivation on employee performance. To determine the magnitude of the effect of compensation and work motivation on employee performance, the researchers surveyed one outsourcing company in Bandung with 45 employees as respondents. The statistical methods used in this research are descriptive and verification methods. This study indicates that all independent variables, namely compensation and work motivation, have a positive relationship and have a significant influence on the dependent variable, namely employee performance. Based on the overall analysis of the data obtained, it knows that the compensation is in a reasonably good category, work motivation is in a reasonably good category, and employee performance is in a reasonably good category. Compensation has a high impact of 30%. In contrast, work motivation has a low effect of 29.5%. It reaffirmed that compensation and work motivation had an effect of 59.4% on employee performance and the remaining 40.6% was influenced by other factors not examined and possibly affecting employee performance.
Pengaruh Harga Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan: Survey Pada Salah Satu Penyedia Jasa Internet di Kota Bandung Desi Rismawati; Irena Larashati; Dudung Juhana
Majalah Bisnis & IPTEK Vol. 14 No. 2 (2021): Majalah Bisnis & IPTEK
Publisher : Pusat Penelitian dan Pengabdian Pada Masyarakat (P3M) STIE Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/t5xr9t04

Abstract

The results of this study were carried out to know the effect of price and service quality on customer satisfaction. The study used a survey approach to internet service customers as many as 100 people in the city of Bandung. Based on research using path analysis, it appears that the price variable has a direct influence of 14.7%. The indirect effect through the service quality variable is 13.1%, the total effect is 27.9%. On the other hand, service quality variables directly influence 32.1%. The indirect effect through the variable price is 13.1%, the total effect is 45.2%. The coefficient of determination (R-square) relationship expressed in the percentage of the contribution of all independent variables price and service quality in determining customer satisfaction variables is 73.1%. In comparison, other factors that affect customer satisfaction not examined shown by the value Є = 0.269 Or 26.9%. The recommendation is that the company should further improve the quality of the internet and other products to improve customer satisfaction.
Co-Authors Dedi Hadian Dudung Juhana Ester Manik Larashati, Irena Titi Titi