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All Journal INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Jurnal Mandala Pengabdian Masyarakat El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pesona Pariwisata Bhinneka Multidisiplin Journal Journal of Humanities Education Management Accounting and Transportation Journal of Ekonomics, Finance, and Management Studies
Kusuma, Nur Makkie Perdana
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PENGARUH PENGAWASAN KERJA DAN DISIPLIN KERJA TERHADAP KINERJA GROUND SUPPORT EEQUIPMENT (GSE) DI BANDAR UDARA INTERNASIONAL SULTAN HASANUDDIN MAKASSAR Pratiwi, Sulfiana; Kusuma, Nur Makkie Perdana
Bhinneka Multidisiplin Journal Vol. 1 No. 5 (2024): Bhinneka Multidisiplin Journal
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/bmj.v1i5.37

Abstract

AMC or Apron Movement Control Unit (AMC) handles supervision in the apron area. AMC performs important tasks such as carrying out surveillance activities, monitoring vehicle traffic, keeping the airside area clean, and recording flight data on the apron. The purpose of supervision of the apron movement control unit is to ensure that ground support equipment personnel work properly on activities in the apron area. This study uses a quantitative approach. Data collection was done through a questionnaire, which consisted of eleven people answering. Instrument tests such as validity and reliability, normality, multiple regression analysis, t, f tests, and coefficient of determination were used to analyze the data using spss 20. The results showed that the supervision variable (X1) did not affect performance (Y), with a value of 0.773 less than 0.05. The independent variable (X2) affects the dependent variable (Y), with a sig value of 0.049 less than 0.05. In addition, the variables of supervision (X1) and work discipline (X2) affect performance (Y), with a sig value of 0.000 less than 0.05
Awareness of Artificial Intelligence and Workplace Culture in Eastern Societies within the Aerospace Industry Sari, Nanik Rianandita; Kusuma, Nur Makkie Perdana; Frisnawati, Elnia
Jurnal Mandala Pengabdian Masyarakat Vol. 6 No. 1 (2025): Jurnal Mandala Pengabdian Masyarakat
Publisher : Progran Studi Farmasi Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35311/jmpm.v6i1.586

Abstract

Semakin maraknya penggunaan kecerdasan buatan (Artificial Intelligence/AI) di industri penerbangan, dan pentingnya mengenal budaya kerja maka sumber daya manusia di industri penerbnagan harus mempunyai bekal dan kemampuan tentang AI dan budaya kerja. SMK Bina Dhisgantara sebagai pencetak sumber daya manusia untuk industri penerbangan menjadi objek yang sesuai untuk mendapatkan pelatihan. Pengabdian ini bertujuan untuk meningkatkan pengetahuan siswa SMK Bina Dhirgantara mengenai kecerdasan buatan dan budaya kerja pada industri penerbangan. Kegiatan pengabdian dilakukan dengan tiga tahap, yaitu tahap persiapan, tahap sosialisasi, dan tahap pelatihan. Pelatihan ini diikuti oleh 221 siswa SMK Bina Dhirgantara dari kelas X, XI, dan XII. Kegiatan dilakukan melalui serangkaian workshop dan simulasi interaktif yang mengupas konsep dasar AI, penerapannya dalam industri penerbangan, serta nilai-nilai budaya kerja sepertikolektivisme, loyalitas dan etika kerja yang relevan. Hasil dari pre-test dan post-test menunjukkan peningkatan pengetahuan yang signifikan dengan kenaikan tingkat pengetahuan para siswa sebesar 85,42%. Ini mengindikasikan bahwa program pelatihan yang dilakukan berhasil membantu para siswa untuk lebih memahami terkait AI yang ada di industri penerbangan. Melalui pelatihan ini diharapkan siswa dapat mempersiapkan diri dalam menghadapi tantangan dan peluang kerja di industri penerbangan.
Pengaruh Kualitas Pelayanan dan Fasilitas Check in Counter Terhadap Kepuasaan Penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima Defitasari, Defitasari; Kusuma, Nur Makkie Perdana
Journal of Humanities Education Management Accounting and Transportation Vol 2, No 2 (2025): Agustus 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/hemat.v2i2.6425

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan fasilitas check in counter terhadap kepuasan penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima. Kualitas pelayanan di bandara merupakan hal yang sangat penting dalam mempertahankan bisnis jasa. Apabila kualitas pelayanan buruk, maka secara langsung berpengaruh kepada tingkat kepuasan penumpang selaku pengguna jasa. Ketersediaan fasilitas check in counter yang memadai merupakan tolak ukur dari semua pelayanan yang diberikan, serta sangat tinggi pengaruhnya terhadap kepuasan penumpang saat mereka berada di terminal bandara. Kepuasan penumpang merupakan perasaan senang atau kecewa setelah memakai jasa pelayanan yang diberikan. Dalam pelayanan jasa harus memenuhi dimensi utama yaitu reliability, responsive, empathy, assurance dan tangible. Penting memberi pelayanan yang terbaik dan sesuai harapan penumpang, karena pelayanan tidak hanya sekedar melayani, tetapi juga mengerti, memahami dan merasakan sehingga bisa memperkokoh posisi perusahaan dalam pikiran penumpang. Oleh karena itu dengan adanya pelayanan yang baik, penumpang akan merasa puas serta terdorong untuk menggunakan jasa pelayanan itu kembali. Penelitian ini menggunakan metode kuantitatif yaitu dengan menyediakan data yang dapat diukur dan dianalisis secara statistik. Teknik pengumpulan data menggunakan kuesioner yang ditujukan kepada penumpang yang pernah melakukan penerbangan melalui Bandar Udara Sultan Muhammad Salahuddin Bima. Analisis data menggunakan regresi linear berganda, uji t, uji F dan koefisien determinasi. Penelitian ini dilakukan pada bulan Februari - Maret 2025. Hasil penelitian ini menunjukan Kualitas Pelayanan berpengaruh positif dan signifikan terhadap Kepuasan Penumpang. Fasilitas Check In Counter berpengaruh positif dan signifikan terhadap Kepuasan Penumpang. Berdasarkan hasil uji F menunjukan bahwa nilai F-hitung 327.853 F tabel 4,83 dan P-value sebesar 0,000 0,1, maka dinyatakan Kualitas Pelayanan dan Fasilitas Check In Counter secara simultan berpengaruh terhadap Kepuasan Penumpang dan memberikan kontribusi pengaruh sebesar 80,7%.
Analisis Penanganan Kompensasi Delay pada Maskapai Lion Air terhadap Kepuasan Penumpang oleh PT Kokapura di Bandar Udara Jenderal Ahmad Yani Semarang Habibah, Ina Wahyu Eva; Kusuma, Nur Makkie Perdana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 2 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i2.550

Abstract

Delay is a state of delayed flight at an airline. Delay compensation is the provision of compensation to passengers if there is a flight delay either in the form of goods or money in accordance with Ministerial Regulation Number 89 of 2015. The purpose of this research is to find out whether there is an effect between the provision of delay compensation on satisfaction passengers, and to find out whether passengers are satisfied with the provision of compensation according to PM Number 89 of 2015. The method used in this research is a quantitative method. The population in this study were passengers from Lion Air at Jenderal Ahmad Yani Airport, Semarang with a sample of 100 respondents. Data collection was carried out by observing and distributing questionnaires (questionnaires). In this study, data analysis used a one-sample test analysis calculation and a simple linear regression test. The results of this study state that the provision of delay compensation to passengers is in accordance with PM Number 89 of 2015. Based on the results of the t-test it can be stated that there is an effect of handling delay compensation on passenger satisfaction at Lion Air Airlines at Jenderal Ahmad Yani Airport, Semarang. While the one-sample test results that passengers are satisfied with the handling of the delay compensation provided in accordance with PM Number 89 of 2015. Keywords : delay compensation, passenger satisfaction, one sample test analysis and simple linear regression analysis.
Analisis Pengawasan Inspektur Angkutan Udara Kantor Otoritas Bandar Udara Wilayah I Kelas Utama terhadap Penetapan Harga Tarif Tiket oleh Maskapai PT. Lion Mentari Airlines Ridho, Nofah; Kusuma, Nur Makkie Perdana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 2 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i2.554

Abstract

In domestic flights, currently many people choose economic services, of course this is a very competitive aviation business arena for users of aviation services in terms of fares, equipment, services, human resources, and flight security and safety. This study aims to determine the setting of tariffs, besides that this research also aims to determine the supervision of tariff implementation. Air Transport Inspector. This research uses a type of qualitative descriptive research method. To get answers from the research, the researcher made a research design in the form of observations, interviews, and documentation. The data obtained is in the form of interview results with the Air Transport Inspector at the Regional 1 Main Airport Authority Office. The results of the study show that the arrangements made by the Ministry of Transportation are the main basis for Aviation Business Entities in setting fares and facilitating supervision for Air Transport Inspectors. Fare inspection supervision is an SOP given by the Ministry of Transportation to Air Transport Inspectors. Not only that, tariff monitoring can occur when there are public reports and national holidays. Existing obstacles such as the occurrence of violations can be handled by a Ministerial Decree in accordance with the rules for enforcing sanctions. Keywords : tariff, policy, supervision, sanctions.
Dampak Penerapan Fuel Surcharge pada Maskapai Wing Air Layanan No Frills terhadap Load Factor Rute Surabaya – Yogyakarta Kinarya, Dani Eka; Kusuma, Nur Makkie Perdana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.620

Abstract

There was an increase in world oil due to geopolitical conflicts, this increase in fuel prices had an impact on the aviation industry, namely an increase in the price of avtur or aircraft fuel. One of them is Wing Airlines with a propeller-engined aircraft, namely ATR-72, expressed a complaint in the conditions experienced to ask for an adjustment in the price of airplane tickets for assistance from the government due to the avtur cost component which eats up operational costs. This study aims to determine the impact factors of the increase in aircraft fuel prices in the application of a new component called Fuel Surcharge. In addition, this study also aims to find solutions to overcome the impact of rising fuel prices by Wing Airlines on the Surabaya - Yogyakarta route. This research is descriptive using qualitative methods with data collection methods in the form of interviews, observation, and documentation. The data obtained is in the form of interviews with Wing Air Airline officers at Juanda International Airport as well as documents used to carry out daily activities. The results of this study indicate that the factors that increase passenger ticket fares in fuel operational costs are due to rising world oil prices, so that government regulations are imposed, namely applying a fuel surcharge component of 25% of the base price rate charged to service passengers. air freight. In the results the data obtained does not show a drastic change in the number of passengers (Load Factor) so that the increase in ticket prices does not have an effect on the number of passengers (Load Factor) to adjust fuel operational costs but additional costs (Fuel Surcharge) have been determined and determined by the government to parties airline to apply to the specified route. Keywords: Avtur increase, Fuel Surcharge, Load Factor
Perbedaan penemuan Foreign Object Debris (FOD) Sebelum dan Selama Haji Tahun 2022 untuk Menunjang Keamanan Penerbangan di Bandar Udara Internasional Adi Soemarmo Boyolali Jawa Tengah Suci, Dinny Purnama; Kusuma, Nur Makkie Perdana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 4 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i4.868

Abstract

Every airport always has Foreign Object Debris (FOD), be it on the apron, runway or taxiway. Adi Soemarmo International Airport is one of the airports that serves regular flights and Hajj flights. Each flight takes off and lands on the runway and parks on the apron. Adi Soemarmo International Airport has routine daily work carried out by the engineering unit and supervised by the Apron Movement Control (AMC) unit, namely sweeping Foreign Object Debris (FOD). This study aims to determine the difference in Foreign Object Debris (FOD) in May (before Hajj) and in June (during Hajj). In addition, this study also aims to obtain the results of differences in the number and type in May-June. This study used a quantitative descriptive method with a documentation study data collection method and secondary data from the number of daily sweeps of Foreign Object Debris (FOD) in May-June 2022, namely before and during Hajj at Adi Soemarmo International Airport. The method used to analyze the data in this study was to use a two-sample t-test in pairs. The results of this study show that there are significant differences in the types of Foreign Object Debris (FOD) and show that there are no significant differences between Foreign Object Debris (FOD) in May and June 2022 with H0 not being accepted because there are no significant results from the two differences with a ratio of 1:1.015 and for the difference from May and June of 15. Keywords: Foreign Object Debris (FOD), Difference, Before and during Hajj.
PENGARUH PERILAKU PENUMPANG UDARA DALAM MENGGUNAKAN INSTAGRAM TERHADAP PEMILIHAN DESTINASI DESA WISATA SARI, NANIK RIANANDITA; KUSUMA, NUR MAKKIE PERDANA
PETA - Jurnal Pesona Pariwisata Vol. 1 No. 2 (2022): Pesona Pariwisata Vol 1 No 2 Tahun 2022
Publisher : Program Studi Pariwisata, UPN Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/peta.v1i2.23

Abstract

Proses pengembangan dan promosi destinasi desa wisata di Yogyakarta yang mengundang wisatawan untuk datang dan berkunjung ke Yogyakarta dilakukan dengan bantuan Instagram melalui unggahan yang ada di dalamnya. Tujuan penelitian adalah mengetahui perilaku penumpang udara dalam menggunakan Instagram untuk memutuskan pemilihan destinasi desa wisata. Data yang digunakan yaitu data primer tentang variabel perilaku penumpang udara pengguna Instagram (15 item), variabel pemilihan destinasi desa wisata (6 item). Semua item pernyataan tersebut di atas telah diukur menggunakan Skala Likert. Sampel yang digunakan dalam penelitian sebanyak 267 penumpang udara yang berkunjung ke desa wisata.Data dianalisis dengan deskriptif kuantitatif dan kualitatif. Hasil analisis data menunjukkan bahwa perilaku penumpang udara dalam menggunakan Instagram mempengaruhi dalam memilih destinasi desa wisata sebesar 0,715 atau 71,5%, sedangkan 28,5% adalah sumbangan dari variabel lain yang tidak diketahui dari penelitian ini. Wisatawan melakukan pencarian informasi melalui media sosial Instagram untuk mengetahui berbagai aktivitas dan wisata, seperti wisata alam, sejarah, budaya, edukasi, kuliner yang dapat ditemukan di destinasi desa wisata. Instagram merupakan media yang ideal dalam mempromosikan industri pariwisata di Yogyakarta, karena banyak digunkanan oleh masyarakat luas. Daya tarik dari unggahan di akun Instagram desa wisata mempunyai pengaruh yang kuat terhadap pemilihan destinasi desa wisata. Kata kunci: desa wisata, instagram, perilaku, wisatawan.
Analisis Penanganan Kompensasi Delay pada Maskapai Lion Air terhadap Kepuasan Penumpang oleh PT Kokapura di Bandar Udara Jenderal Ahmad Yani Semarang Habibah, Ina Wahyu Eva; Kusuma, Nur Makkie Perdana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 2 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i2.550

Abstract

Delay is a state of delayed flight at an airline. Delay compensation is the provision of compensation to passengers if there is a flight delay either in the form of goods or money in accordance with Ministerial Regulation Number 89 of 2015. The purpose of this research is to find out whether there is an effect between the provision of delay compensation on satisfaction passengers, and to find out whether passengers are satisfied with the provision of compensation according to PM Number 89 of 2015. The method used in this research is a quantitative method. The population in this study were passengers from Lion Air at Jenderal Ahmad Yani Airport, Semarang with a sample of 100 respondents. Data collection was carried out by observing and distributing questionnaires (questionnaires). In this study, data analysis used a one-sample test analysis calculation and a simple linear regression test. The results of this study state that the provision of delay compensation to passengers is in accordance with PM Number 89 of 2015. Based on the results of the t-test it can be stated that there is an effect of handling delay compensation on passenger satisfaction at Lion Air Airlines at Jenderal Ahmad Yani Airport, Semarang. While the one-sample test results that passengers are satisfied with the handling of the delay compensation provided in accordance with PM Number 89 of 2015. Keywords : delay compensation, passenger satisfaction, one sample test analysis and simple linear regression analysis.
Analisis Pengawasan Inspektur Angkutan Udara Kantor Otoritas Bandar Udara Wilayah I Kelas Utama terhadap Penetapan Harga Tarif Tiket oleh Maskapai PT. Lion Mentari Airlines Ridho, Nofah; Kusuma, Nur Makkie Perdana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 2 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i2.554

Abstract

In domestic flights, currently many people choose economic services, of course this is a very competitive aviation business arena for users of aviation services in terms of fares, equipment, services, human resources, and flight security and safety. This study aims to determine the setting of tariffs, besides that this research also aims to determine the supervision of tariff implementation. Air Transport Inspector. This research uses a type of qualitative descriptive research method. To get answers from the research, the researcher made a research design in the form of observations, interviews, and documentation. The data obtained is in the form of interview results with the Air Transport Inspector at the Regional 1 Main Airport Authority Office. The results of the study show that the arrangements made by the Ministry of Transportation are the main basis for Aviation Business Entities in setting fares and facilitating supervision for Air Transport Inspectors. Fare inspection supervision is an SOP given by the Ministry of Transportation to Air Transport Inspectors. Not only that, tariff monitoring can occur when there are public reports and national holidays. Existing obstacles such as the occurrence of violations can be handled by a Ministerial Decree in accordance with the rules for enforcing sanctions. Keywords : tariff, policy, supervision, sanctions.
Co-Authors Abdul Fadlil Defitasari, Defitasari Frisnawati, Elnia Habibah, Ina Wahyu Eva Kinarya, Dani Eka Pratiwi, Sulfiana Ridho, Nofah Sari, Nanik Rianandita Suci, Dinny Purnama Sunardi Sunardi