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All Journal JIPI (Jurnal Ilmu Perpustakaan dan Informasi) JURNAL ILMIAH PENELITIAN MAHASISWA
Putri Alisia Silaen
Universitas Islam Negeri Sumatera Utara
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology

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ANALISIS STRATEGI PENINGKATAN KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL PROVINSI SUMATERA UTARA Dinda Ratulangi; Juniyanti Siagian; Putri Alisia Silaen; Wildan Arifin Batu Bara; Fikri Dwi Septian; Farhan Ramadhan; Zannah Zania Zahra Matondang
JURNAL ILMIAH PENELITIAN MAHASISWA Vol 4 No 3 (2026): JUNI
Publisher : Kampus Akademik Publiser

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jipm.v4i3.2342

Abstract

This study aims to analyze strategies for improving the quality of population administration services at the Population and Civil Registration Office of North Sumatra Province. The research method used was a qualitative approach with a descriptive approach. Data collection techniques included observation, interviews, and documentation. Informants in this study consisted of employees and community users of population administration services. Data analysis was conducted through the stages of data reduction, data presentation, and conclusion drawing. The results indicate that the strategy for improving service quality was implemented through the implementation of service digitalization, improving human resource competency, and simplifying service procedures. Furthermore, efforts to improve facilities and infrastructure contributed to the effectiveness of public services. However, several obstacles remain, such as network limitations, a lack of public understanding of digital services, and a high volume of service requests. The conclusion of this study indicates that the implemented strategy has had a positive impact on improving the quality of population administration services, although several aspects still require optimization to achieve more effective, efficient, and responsive public services to community needs.
INFORMATION LITERACY, DISASTER FIQH, AND POLICY ADVOCACY: A STUDY OF NAHDLATUL ULAMA’S VISION IN NATIONAL DISASTER MITIGATION Putri Alisia Silaen; Junaidi Junaidi; Mardian Idris
JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Vol 11, No 1 (2026)
Publisher : Progam Studi Ilmu Perpustakaan UIN Sumatera Utara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jipi.v11i1.31098

Abstract

Indonesia is a country with a highly critical vulnerability to natural disasters due to its geographical location andthe impacts of climate change. The involvement of non-state actors, such as Nahdlatul Ulama (NU), is crucial in driving responsive public policies through the articulation of Fiqh Bencana (Disaster Jurisprudence). This studyaims to analyze how NU’s theological vision on disasters is constructed and transformed into substantial political advocacy strategies, using a case study of the disaster management movement in North Sumatra in late 2025.Employing a qualitative method with in-depth interviews involving key figures from LBM-NU, LPBI-NU, Muslimat NU, GP Ansor, and the beneficiaries, this study finds that NU has successfully bridged "heavenly language" (theological ethics) and "bureaucratic language" (technocratic management) through a Civil Islam approach. The results indicate a synergistic division of roles among LBM-NU as the provider of macro-microlegal legitimacy, LPBI-NU as the tactical-institutional translator, Muslimat NU as the guardian of gender inclusivity, and GP Ansor (Bagana) as the field executors. The NU Peduli (NU Cares) movement during the disasters in late 2025 in North Sumatra serves as empirical evidence of this collaboration's effectiveness indismantling cultural fatalism and filling the gaps in the government's technocratic hegemony.
Co-Authors Andre Selamat Sinaga Ayu Watinka Dinda Ratulangi Farhan Ramadhan Fikri Dwi Septian Fitriani Junaidi, Junaidi Juniyanti Siagian Lia Agita Sari Mara Ganti Nasution Mardian Idris Mhd Wildan Arifin Batubara Wildan Arifin Batu Bara Zannah Zania Zahra Matondang