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All Journal Indonesian Research Journal on Education Civitas Consecratio: Journal of Community Service and Empowerment
Helwani, Helwani
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Religion Arts Humanities Chemistry Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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Optimalisasi Pelayanan Administrasi Melalui WEBDESAKU Menuju Smart Village di Desa Sirnamanah Kecamatan Darangdan Kabupaten Purwakarta Nurhandayani, Nurhandayani; Helwani, Helwani; Marlina, Lina
Civitas Consecratio: Journal of Community Service and Empowerment Vol 4 No 2 (2024)
Publisher : Lembaga Pengabdian Masyarakat Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/cc.v4i2.4411

Abstract

This Community Service aims to optimize administrative services through Webdesaku towards smart villages in Sirnamanah Village, Darangdan District, Purwakarta Regency. There are still several features that have not been filled in on the Webdesaku application, the uncertainty of village officials providing information on the Webdesaku application, the large number of Micro, Small and Medium Enterprises (MSMEs) that have not utilized Webdesaku to sell their products shows that Webdesaku is not yet optimal in supporting administrative services in village, so it is necessary to fill in empty features using assistance methods. The various letters issued by villages that have not been served via Webdesaku require a web-based village administration service system to be built in order to create a smart village. By assisting the implementation of a web-based village administration service system for the community and Sirnanah Village officials, we will be able to speed up the administrative service process in the village. The results of community service show that the Webdesaku features provided for Sirnamanah Village and the existence of a web-based letter request service are available. It is hoped that there will be follow-up on community service regarding the sustainability of the letter request service application and improvement of the application by adding an appropriate letter format.
Dampak Pelaksanaan E-Government Terhadap Pelayanan Publik: Studi Kualitatif di Jakarta, Yogyakarta, dan Surabaya Santoso, Rengga Yudha; Haromin, Haromin; Rifai, Mohammad; Helwani, Helwani; Amin, Al
Indonesian Research Journal on Education Vol. 5 No. 6 (2025): Irje 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/irje.v5i6.3539

Abstract

Transformasi digital pemerintahan melalui e-government telah menjadi strategi utama dalam reformasi birokrasi Indonesia untuk meningkatkan efisiensi, transparansi, dan akuntabilitas pelayanan publik. Penelitian ini bertujuan untuk menganalisis dampak pelaksanaan e-government terhadap kualitas pelayanan publik di Indonesia dengan menggunakan pendekatan kualitatif deskriptif. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi dari tiga lokasi utama penerapan sistem digital pemerintahan: DKI Jakarta, Yogyakarta, dan Surabaya. Analisis data dilakukan dengan metode analisis tematik berbantuan perangkat lunak NVivo 14. Hasil penelitian menunjukkan bahwa e-government berkontribusi nyata dalam mempercepat proses pelayanan, meningkatkan transparansi informasi, serta memperkuat akuntabilitas aparatur publik. Namun, temuan juga mengungkapkan adanya kesenjangan digital antar wilayah, resistensi birokrasi, dan keterbatasan kapasitas sumber daya manusia yang masih menjadi hambatan utama dalam penerapan sistem digital secara merata. Penelitian ini menegaskan bahwa keberhasilan e-government tidak hanya ditentukan oleh aspek teknologi, tetapi juga oleh kesiapan sosial, budaya organisasi, dan partisipasi masyarakat. Rekomendasi kebijakan diarahkan pada penguatan kapasitas SDM, peningkatan keamanan data, integrasi sistem antar instansi, serta perluasan inklusivitas digital menuju pelayanan publik yang efektif, adaptif, dan berkelanjutan. Penelitian ini memberikan bukti empiris komparatif dari tiga kota besar di Indonesia dengan tingkat kematangan e-government berbeda, sehingga menghadirkan pemahaman kontekstual tentang dinamika peningkatan pelayanan publik digital di negara berkembang.
Co-Authors Amin, Al Haromin, Haromin lina marlina, lina Maemunah Maemunah Rifai, Mohammad Santoso, Rengga Yudha