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All Journal Indonesian Research Journal on Education Global Education Journal
Santoso, Rengga Yudha
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Religion Arts Humanities Chemistry Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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Dampak Pelaksanaan E-Government Terhadap Pelayanan Publik: Studi Kualitatif di Jakarta, Yogyakarta, dan Surabaya Santoso, Rengga Yudha; Haromin, Haromin; Rifai, Mohammad; Helwani, Helwani; Amin, Al
Indonesian Research Journal on Education Vol. 5 No. 6 (2025): Irje 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/irje.v5i6.3539

Abstract

Transformasi digital pemerintahan melalui e-government telah menjadi strategi utama dalam reformasi birokrasi Indonesia untuk meningkatkan efisiensi, transparansi, dan akuntabilitas pelayanan publik. Penelitian ini bertujuan untuk menganalisis dampak pelaksanaan e-government terhadap kualitas pelayanan publik di Indonesia dengan menggunakan pendekatan kualitatif deskriptif. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi dari tiga lokasi utama penerapan sistem digital pemerintahan: DKI Jakarta, Yogyakarta, dan Surabaya. Analisis data dilakukan dengan metode analisis tematik berbantuan perangkat lunak NVivo 14. Hasil penelitian menunjukkan bahwa e-government berkontribusi nyata dalam mempercepat proses pelayanan, meningkatkan transparansi informasi, serta memperkuat akuntabilitas aparatur publik. Namun, temuan juga mengungkapkan adanya kesenjangan digital antar wilayah, resistensi birokrasi, dan keterbatasan kapasitas sumber daya manusia yang masih menjadi hambatan utama dalam penerapan sistem digital secara merata. Penelitian ini menegaskan bahwa keberhasilan e-government tidak hanya ditentukan oleh aspek teknologi, tetapi juga oleh kesiapan sosial, budaya organisasi, dan partisipasi masyarakat. Rekomendasi kebijakan diarahkan pada penguatan kapasitas SDM, peningkatan keamanan data, integrasi sistem antar instansi, serta perluasan inklusivitas digital menuju pelayanan publik yang efektif, adaptif, dan berkelanjutan. Penelitian ini memberikan bukti empiris komparatif dari tiga kota besar di Indonesia dengan tingkat kematangan e-government berbeda, sehingga menghadirkan pemahaman kontekstual tentang dinamika peningkatan pelayanan publik digital di negara berkembang.
Civic Deficit Among High School Students: A Qualitative Study of Constitutional Political Education in Public Schools Santoso, Rengga Yudha; Mariyani, Yohana Rosita Dewi; Prastiwi, Anisa; Kartini, Ragil Putri Hari
Global Education Journal Vol. 4 No. 1 (2026): Global Education Journal (GEJ)
Publisher : Civiliza Publishing, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/gej.1400

Abstract

The shifting dynamics of global democracy have positioned civic education as a crucial pillar in shaping the civic engagement of the younger generation. This research aims to investigate the forms and causes of civic deficit among high school students in the context of constitutional political education. Using a qualitative approach with a case study design at SMA Negeri 1 Rejoso, Nganjuk, data was collected thru in-depth interviews with 4 Civics teachers and 30 students from class X, as well as document analysis of syllabi, lesson plans, and textbooks. Thematic analysis techniques were used to identify patterns in learning experiences, perceptions, and practices. The findings indicate that the civic deficit is not only rooted in students' lack of interest in political issues, but is also fueled by structural conditions within the education system, including pedagogical stagnation due to administrative pressure and inadequate welfare for contract teachers. Civics education tends to be monological, normative, and lacks local contextualization, leading to political alienation among students. Teaching materials that are merely an administrative formality reinforce this alienation. A curriculum unsupported by a well-being ecosystem and fair teacher distribution fails to create deliberative space in the classroom.
Co-Authors Amin, Al Haromin, Haromin Helwani, Helwani Kartini, Ragil Putri Hari Mariyani, Yohana Rosita Dewi Prastiwi, Anisa Rifai, Mohammad