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All Journal Sosiohumaniora Jurnal Manajemen Pelayanan Publik Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum Jurnal Penelitian Pendidikan Indonesia
Ramadhan, Sukma Aditya
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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Building Citizen Satisfaction with E-Government Services: A Case Study of the Population Administration Information System (SIAK) Ramadhan, Sukma Aditya; Pribadi, Ulung
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.55866

Abstract

In the era of globalization and digital transformation, e-government has become the main strategy for the government to improve public services. Despite progress, citizen satisfaction remains important. This research focuses on Indonesia's Population Administration Information System (SIAK). Using a quantitative research design and Structural Equation Modeling (SEM-PLS), we analyzed factors such as trust in the government, its perceived usefulness, perceived quality of electronic services, and digital literacy. Our findings show that digital literacy and the quality of electronic services significantly affect citizen satisfaction. Trust in the government has a positive effect but is not significant. To increase citizen satisfaction, Indonesia must prioritize improving digital literacy and the quality of electronic services. This will ensure that e-government initiatives effectively meet the needs and expectations of its citizens.
Pengaruh Pelaksanaan Anggaran dan Kualitas Sumber Daya Manusia Terhadap Kinerja Manajerial Melalui Penyerapan Anggaran Rahmatullah, Salsabila; Hermawan, Dharma; Nurhakim, Nurhakim; Fadli, Yusuf; Ramadhan, Sukma Aditya
Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum Vol 8, No 2 (2024): Oktober 2024
Publisher : Center for Research and Community Service (LPPM) University of Abulyatama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30601/humaniora.v8i2.5230

Abstract

Currently, behind the glittering capital of Jakarta, there are still many problems of social inequality that occur. This social inequality is still felt by vulnerable groups, such as people with disabilities who live in the Jakarta Capital City settlements. The fulfillment of basic needs is a program established by the government aimed at the welfare of people with disabilities. This article specifically describes the program to fulfill the basic needs of people with disabilities. The research obtained was then analyzed and interpreted to see the extent to which the basic needs program had an impact on people with disabilities. Under the current era of government policies, basic needs programs are still being implemented in accordance with the provisions of the laws that have been implemented. In addition, the government provides the program in the form of the Jakarta Persons with Disabilities Card (JPDC). With the Jakarta Persons with Disabilities Card (JPDC), it is hoped that people with disabilities can easily obtain this assistance. The assistance is disbursed through a Bank DKI ATM independently. For recipients who do not have legal skills, they can provide a power of attorney to a trusted person, and for recipients who are underage, they can be represented by a parent or guardian by bringing a family card and birth certificate. The current basic needs program is still being implemented to this day to continue to prosper people with disabilities. For reference to better explain how the program to fulfill basic needs is carried out properly.
The struggle of wadas residents: the contribution of muhammadiyah and nu in maintaining environmental sustainability and social justice Ramadhan, Sukma Aditya; Suswanta, Suswanta; Al Hamdi, Ridho; Fadli, Yusuf; Isbandi, Fitri Susiswani
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244640

Abstract

Wadas Village in Purworejo faces environmental destruction due to planned andesite mining for the Bener Dam, threatening local resources and the community's socio-economic life. Muhammadiyah and NU play key roles in supporting residents' efforts to protect the environment and social justice. This study examines their involvement in maintaining environmental sustainability and social justice in Wadas Village, focusing on their contributions to organizing the community. A qualitative approach with a case study method was used in this research. Data were collected through in-depth interviews with residents, Muhammadiyah and NU members, and observations of advocacy activities and actions carried out by both organizations. The data were analyzed thematically. The findings show that Muhammadiyah and NU are actively involved in legal advocacy, scientific research, and religious activities, such as mujahaddah at local mosques, to build social awareness and strengthen the residents' resistance to harmful policies. The struggle of Wadas residents is closely linked to the active roles of Muhammadiyah and NU in fostering social solidarity, collective awareness, and environmental sustainability advocacy. This study highlights the significant contribution of religious organizations in social and environmental movements and their influence on public policies favoring the community.
COMPARATIVE ANALYSIS OF THE E-GOVERNMENT DEVELOPMENT INDEX: A CASE STUDY OF SINGAPORE AND AFGHANISTAN Ramadhan, Sukma Aditya; Purnomo, Eko Priyo
Sosiohumaniora Vol 26, No 3 (2024): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, NOVEMBER 2024
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v26i3.56427

Abstract

This study analyzes the differences in the development of e-government in Singapore and Afghanistan using the E-Government Development Index (EGDI) indicators which include the Online Services Index (OSI), Human Capital Index (HCI), and Telecommunication Infrastructure Index (TII). The findings show that Singapore's success in e-government is underpinned by strategic investments in ICT infrastructure, the adoption of innovative policies such as the "Smart Nation," and sustainable human resource development. In contrast, key challenges in Afghanistan include political instability, corruption, limited basic infrastructure, and low levels of digital literacy, all of which hinder the implementation of e-government. In addition, the study reveals the importance of a cross-sectoral approach and community engagement to create an inclusive digital ecosystem, an aspect that is not measured in the EGDI framework. This research offers new insights into digitalization strategies that developing countries can implement to accelerate their digital transformation.
Evaluation of Infrastructure and Cybersecurity in Supporting the Digital Transformation of Public Services in Tangerang City Kosasih, Achmad; Aditya, Toddy; Ramadhan, Sukma Aditya
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65900

Abstract

This research aims to evaluate the readiness of digital infrastructure and cybersecurity in supporting the digital transformation of public services in Tangerang City, especially the Tangerang LIVE application. The application is designed to integrate various public services in one digital platform, but data shows a decline in the use of features by the public. This study uses a quantitative approach with Structural Equation Modeling (SEM) to test the relationship between digital infrastructure, cybersecurity, and digital public services. The results of the study show that cybersecurity has a greater influence in building public trust in digital public service applications compared to digital infrastructure. While digital infrastructure is important to support accessibility and efficiency, security factors including awareness, system readiness, and threat resilience play a greater role in ensuring sustainability and user trust. Therefore, the simultaneous strengthening of these two factors is critical to ensuring the successful digital transformation of safe, efficient, and reliable public services
Co-Authors Achmad Kosasih, Achmad AL Hamdi, Ridho Eko Priyo Purnomo Hermawan, Dharma Isbandi, Fitri Susiswani Nurhakim Nurhakim Rahmatullah, Salsabila Suswanta Toddy Aditya Ulung Pribadi, Ulung Yusuf Fadli, Yusuf