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All Journal Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Riset Manajemen
Anindya Najmina Nareswari
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan dan Kecepatan Respons Terhadap Kepuasan Pelanggan di Restoran Marugame Udon Anindya Najmina Nareswari; Adhila Suryaningsih
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2715

Abstract

This research aims to analyze the influence of service quality and response speed on customer satisfaction at Marugame Udon restaurant. Through a literature review, this study examines various theories and previous research related to service quality, response speed, and customer satisfaction. The findings indicate that both service quality, which includes tangibles, reliability, responsiveness, assurance, and empathy, as well as response speed in serving customers, have a significant impact on customer satisfaction. Good service quality and high response speed can enhance customers' perception of the value offered by the restaurant and encourage customer loyalty. The implication of this research is the importance for the restaurant to continuously strive to improve service quality and response speed in order to maintain and enhance customer satisfaction
Pengaruh Lingkungan Kerja dan Kompensasi terhadap Kinerja Karyawan di PT GOS Indoraya Anindya Najmina Nareswari; Bunga Karnelia; Keysha Azahra Ramadhani
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 4 (2024): Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i4.3505

Abstract

This study aims to analyze the influence of work environment and compensation on employee performance at PT GOS Indoraya. Through a literature review and case analysis, this study concludes that both a conducive work environment and a fair compensation system play a significant role in improving employee performance. A good work environment includes both physical and non-physical aspects, while compensation encompasses salary, benefits, and other rewards. PT GOS Indoraya has made several efforts to improve employee performance, but there is still potential for further development. This study provides recommendations for the company to conduct regular evaluations of the work environment and compensation system, as well as develop more comprehensive training and career development programs.
Co-Authors Adhila Suryaningsih Bunga Karnelia Keysha Azahra Ramadhani