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All Journal Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Riset Manajemen
Keysha Azahra Ramadhani
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan dan Harga Produk terhadap Kepuasan Pelanggan di E-commerce Shopee Reisya Aulia Anhar; Keysha Azahra Ramadhani; Omar Mochtar Andela
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2735

Abstract

This study aims to analyze the effect of service quality and product price on customer satisfaction at Shopee. Service quality, which includes ease of access, transaction security, delivery speed, and other supporting features, is an important factor in creating customer satisfaction. Meanwhile, competitive product prices, discounts, and promotions are also the main considerations for consumers in choosing an e-commerce platform. The results of the study show that service quality and price have a significant effect on customer satisfaction. Good service quality can improve customer experience, while competitive prices increase customer attraction to shop.
Pengaruh Lingkungan Kerja dan Kompensasi terhadap Kinerja Karyawan di PT GOS Indoraya Anindya Najmina Nareswari; Bunga Karnelia; Keysha Azahra Ramadhani
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 4 (2024): Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i4.3505

Abstract

This study aims to analyze the influence of work environment and compensation on employee performance at PT GOS Indoraya. Through a literature review and case analysis, this study concludes that both a conducive work environment and a fair compensation system play a significant role in improving employee performance. A good work environment includes both physical and non-physical aspects, while compensation encompasses salary, benefits, and other rewards. PT GOS Indoraya has made several efforts to improve employee performance, but there is still potential for further development. This study provides recommendations for the company to conduct regular evaluations of the work environment and compensation system, as well as develop more comprehensive training and career development programs.
Co-Authors Anindya Najmina Nareswari Bunga Karnelia Omar Mochtar Andela Reisya Aulia Anhar