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All Journal Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Journal on Pustaka Cendekia Informatika
Harjunadi Wicaksono
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Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Electrical & Electronics Engineering Industrial & Manufacturing Engineering

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Evaluasi Sistem City Dashboard Menggunakan Framework ITIL Versi 3 Alayya Nurin Sani; Rita Wahyuni Arifin; Harjunadi Wicaksono; Sigit Setiawan
Prosiding SISFOTEK Vol 8 No 1 (2024): SISFOTEK VIII 2024
Publisher : Ikatan Ahli Informatika Indonesia

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Abstract

The City Dashboard system is an important tool to fulfill the information needs in the context of smart cities, focusing on six main principles including connectivity, security, energy efficiency, mobility, governance, and environmental sustainability. With the increasing complexity and volume of data that needs to be managed by local governments, the presence of a City Dashboard is becoming increasingly crucial in supporting fast and precise decision-making. However, the City Dashboard System faces several problems that need to be fixed immediately. First, the City Dashboard System is not consistent in presenting data according to the specified time frame to users. In addition, there is no feedback mechanism from users, which hampers the process of improving and developing the dashboard. Finally, there are often page display problems that are under repair, hampering the optimal performance of the system. Immediate improvement efforts are needed to present data consistently, obtain user feedback, and ensure optimal availability of the City Dashboard System. This study aims to conduct an in-depth evaluation of the effectiveness of the City Dashboard system using the ITIL Version 3 framework with the Service Operation domain which focuses on 3 Service Operation sub-domains, namely Event Management, Request Fulfilment, and Incident Management. The evaluation results of the Bekasi City Dashboard System show a maturity level at level 4 (Managed and Measurable) with an average score of 3.50, which means that the maturity level of the City Dashboard System has been implemented as a whole at each layer involved (managers and users) and has been well managed.
Perancangan Knowledge Management System Kegiatan Karyawan Berbasis Android Khairunisa Nabila Salamah Ongso; Rita Wahyuni Arifin; Harjunadi Wicaksono; Sigit Setiawan
Prosiding SISFOTEK Vol 8 No 1 (2024): SISFOTEK VIII 2024
Publisher : Ikatan Ahli Informatika Indonesia

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Abstract

Museum is an institution that functions to protect, develop, utilize collections, and communicate them to the public. To carry out these functions properly, all employees in the Museum unit must be aware of all existing activity information. Problems experienced in the internal environment of employees at the Museum are in the form of activity information management and dissemination. The delivery of activity information for some employees still uses manual methods, such as writing on the blackboard, communicating verbally, and using google docs. As well as information sources that are not centralized in one source can hinder the change of tacit knowledge to explicit, limiting the accessibility and mobility of existing information. Therefore, this research aims to design a Knowledge Management System application for internal employee activities based on android to overcome these obstacles. A solution is proposed to help employees get the latest information quickly and efficiently. The information system was developed using the User Centered Design method which enables a development process that focuses on the end user. The results of this application research get 85% overall in the test, so this Knowledge Management System application can make a positive contribution to employee productivity and collaboration and advance service quality in the museum work environment.
Sistem Informasi Penjualan Baju Berbasis Web Menggunakan Metode Agile PadaToko Cakayu.id Yusuf Rio Pambudi; Harjunadi Wicaksono
Journal on Pustaka Cendekia Informatika Vol. 2 No. 2 (2024): Journal on Pustaka Cendekia Informatika: Volume 2 Nomor 2 June - September 2024
Publisher : PT Pustaka Cendekia Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70292/pctif.v2i2.87

Abstract

This study aims to design and implement a web-based sales information system to improve operational efficiency and transaction data accuracy. The approach used is the Agile software development method with the stages of plan, design, develop, test, release, and feedback. Data were obtained through observation, interviews, and literature review. The results show that the developed system is able to automate the ordering process, transaction recording, and present product information in real time, thereby minimizing transaction errors while facilitating customer interaction with the store. In addition, this system allows for structured sales data recording that can be used for analysis and business decision-making. Thus, the application of Agile methods in the development of a web-based sales information system has proven effective in addressing Toko Cakayu.id's operational problems and has a positive impact on improving service quality and business competitiveness. An abstract is a brief summary of the paper to help readers quickly identify the main research problem, the solution to the problem encountered, the research objectives, and the preliminary results, which can be presented in numbers or percentages, depending on the research needs. The abstract should be clear and informative, stating the research problem and its solution. The abstract should be between 90 and 230 words long
Co-Authors Alayya Nurin Sani Khairunisa Nabila Salamah Ongso Rita Wahyuni Arifin Sigit Setiawan Yusuf Rio Pambudi