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All Journal JURMA : Jurnal Program Mahasiswa Kreatif
Harahap, Syukri Aman
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Computer Science & IT Education Languange, Linguistic, Communication & Media Public Health Social Sciences

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Consumer Legal Protection in E-Commerce Transactions: Consumer Protection Law Perspective Harahap, Syukri Aman; Hakim, Nur; Fitrian, Achmad
Jurma : Jurnal Program Mahasiswa Kreatif Vol 8 No 2 (2024): DESEMBER
Publisher : LPPM UIKA Bogor

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Abstract

In the digital era marked by rapid advancements in information and communication technology, e-commerce transactions have become increasingly common, transforming traditional trading methods. This article discusses consumer legal protection in e-commerce transactions from the perspective of the Consumer Protection Act in Indonesia. Although e-commerce offers convenience and efficiency, consumers often face risks such as product discrepancies, delivery delays, and payment security issues. This research employs a normative juridical method with secondary data collection through literature studies. The findings indicate that despite laws designed to protect consumers, suboptimal implementation and a lack of consumer awareness about their rights exacerbate the situation. Effective legal protection requires collective efforts from the government, businesses, and consumers to enhance awareness and compliance with existing regulations.
Co-Authors Fitrian, Achmad Hakim, Nur