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All Journal Journal of Telenursing (JOTING) Jurnal Aisyah : Jurnal Ilmu Kesehatan
Ongko, Tjindrawati
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Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Pengembangan Standar dan Pedoman Penilaian Soft Skill Perawat Riawan, Deffy Lettyzia; Chalidyanto, Dhazuly; Palupi, Aprilia Laksmi; Rahmawati, Nanda Annisa; Qualisa, Prafidina; Ongko, Tjindrawati; Yudhistira, Dhau' Atha
Journal of Telenursing (JOTING) Vol 6 No 2 (2024): Journal of Telenursing (JOTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/joting.v6i2.11222

Abstract

This study aims to develop standards and guidelines for assessing the soft skills of nurses at PHC Hospital Surabaya, in order to enhance professional interaction and the quality of patient care. A descriptive cross-sectional approach was used with stratified random sampling of nursing professionals actively involved in the Inpatient, Outpatient, and Medical units. Data collection included quantitative metrics from historical assessments, qualitative insights from Focus Group Discussions (FGD), and a literature review. The method used was a 360-degree evaluation, involving supervisors, colleagues, subordinates, and self-assessment. The results showed significant deficiencies in critical soft skills such as communication, teamwork, leadership, empathy, decision-making, and adaptability. The assessment revealed that no soft skills met the hospital's standards, with all scores below the 80% threshold considered very good. The highest levels of soft skills were observed in communication and interpersonal skills, though only 26.0% were rated as sufficient. The acronym "KOMPAK" (Teamwork, Communication, Empathy, Decision Making, Adaptability, Leadership) summarizes the core soft skills for evaluation. In conclusion, these findings highlight the need for targeted interventions and regular training to improve nurses' soft skills. The developed assessment indicators, based on PHC Hospital's core values and corporate culture, provide a robust framework for evaluating nursing staff proficiency. Keywords: Guidelines, Nursing, Patient Care, Soft Skills
Fostering path to a just culture in healthcare organizations: Influential factors and challenges Ongko, Tjindrawati; Chalidyanto, Djazuly
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 8, No 4: Desember 2023
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v8i4.2413

Abstract

Patient safety culture is paramount in healthcare, and fostering a just culture is essential for promoting incident reporting as a means of collective learning rather than blame. This study aims to understand the process of establishing a just culture in healthcare organizations, its influencing factors, and associated challenges. Following PRISMA 2020 guidelines, a systematic search of electronic databases from 2019 to 2023 was conducted. The focus was on quantitative, qualitative, and mixed-method studies exploring just culture, patient safety, healthcare organizations, influencing factors, and challenges. STROBE criteria were used for quality assessment, and data extraction included authors, publication year, participants, interventions, and outcomes. To establish a just culture emphasizing accountability and transparency, distinguishing human errors from risky or reckless behaviors is crucial. Building a just culture encourages error reporting while maintaining a balance between a blame-free and punitive environment. Key influencing factors include organizational characteristics (safety climate and just culture) and personal factors (patient safety knowledge), particularly among nurses. The challenges faced include privacy-protecting policies that may hinder open communication and trust factors, as emotional consequences can arise from safety incidents. Fostering a just culture is vital for enhancing patient safety. Five influential factors emerged: Awareness, Empowerment, Organizational Factors, Leadership, and Communication. Challenges include privacy-protecting policies hindering open communication and trust issues, potentially leading to emotional consequences from safety incidents. Further research is needed to explore implementation processes and assess their impact on patient safety culture, incident reporting, system improvements, and responsible behaviors in healthcare organizations
Co-Authors Chalidyanto, Dhazuly Djazuly Chalidyanto Palupi, Aprilia Laksmi Qualisa, Prafidina Rahmawati, Nanda Annisa Riawan, Deffy Lettyzia Yudhistira, Dhau' Atha