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All Journal Jurnal PKM Manajemen Bisnis
Putri, Desi Riani Dwi
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Humanities Decision Sciences, Operations Research & Management Social Sciences

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Kewarganegaraan dan Identitas Putri, Desi Riani Dwi; Rahmawati, Noer Bunka
Jurnal PKM Manajemen Bisnis Vol. 5 No. 1 (2025): Jurnal PKM Manajemen Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/pkmb.v5i1.1297

Abstract

Citizenship and identity are two concepts that are interrelated but differ in their definition, role and influence on individuals and society. Citizenship gives a person legal status as an official member of a country, which is accompanied by legally enforceable rights and obligations. Meanwhile, identity is a more personal aspect, including factors such as culture, ethnicity, religion and language that shape an individual's identity. Citizenship and identity are two concepts that are closely related to each other in the context of modern state life. Both form an important foundation in understanding the relationship between the individual and the state and a person's position in society. The concept of citizenship not only includes legal-formal aspects, but also involves complex social, cultural and political dimensions. In the era of globalization, understanding of citizenship and identity is undergoing significant transformation. Increasing global mobility, cross-border migration, and developments in information technology have created more fluid and multilayered forms of identity. This challenges the traditional concept of citizenship which was previously limited to territorial ties and a single nationality. A more inclusive and adaptive approach is needed in understanding and managing the dynamics of citizenship and identity to create a more democratic and just society.
Strategi Inovatif dalam Pelayanan Publik: Mengintegrasikan Teknologi untuk Responsivitas yang Lebih Baik Putri, Desi Riani Dwi; Tjenreng, Muhammad Baharuddin Zubakhrum
Jurnal PKM Manajemen Bisnis Vol. 5 No. 1 (2025): Jurnal PKM Manajemen Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/pkmb.v5i1.1315

Abstract

In the context of public services in the digital era, innovative strategies have become key to enhancing responsiveness and the quality of services provided to the public. In Indonesia, various initiatives have been undertaken to integrate technology into public services. The Central Statistics Agency (BPS) recorded that in 2019, the Integrated Statistical Services achieved a public service index score of 4.39, placing it third among 54 ministries and agencies that were evaluated. Despite these advancements, challenges remain. Common issues in public services include unclear procedures, uncertainty regarding service times, and the competence of staff. The research method used in this study is qualitative, specifically a literature review. The findings suggest that innovative strategies in public services through the integration of technology not only have the potential to enhance responsiveness but also to build trust between the government and the public. By adopting an inclusive approach that is focused on the needs of the public, public services can be transformed to become more efficient, transparent, and responsive to social dynamics. The success of this strategy depends on collaboration among various stakeholders and a commitment to continuously adapting to rapid technological developments.
Co-Authors Rahmawati, Noer Bunka Tjenreng, Muhammad Baharuddin Zubakhrum