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All Journal Sosiohumaniora JURNAL GOVERNANSI
Beddy Iriawan Maksudi
Universitas Djuanda
Arts Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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KUALITAS JASA PELAYANAN KARTU KUNING (AK1) DI DINAS TENAGA KERJA DAN TRANSMIGRASI KOTA BOGOR Anugrah Dwi Cahyo Prabowo; Beddy Iriawan Maksudi; Euis Salbiah
Jurnal Governansi Vol 4 No 2 (2018): JURNAL GOVERNANSI Vol 4 No 2, Oktober 2018
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (101.978 KB) | DOI: 10.30997/jgs.v4i2.1274

Abstract

A good governance is a government that carries out the best service in managing various types of services that exist in government institutions. The purpose of this study is finding out the relationship between the quality of yellow card service (AK1) service and community satisfaction in Manpower and Transmigration Service office of Bogor. This study used the theory of service quality from Zeithhaml, Parasuraman & Berry. The research method used descriptive method using quantitative. Data acquisition through Literature Study and Field Study. Meanwhile the data analysis technique uses Weight Mean Score (WMS) calculation. In collecting data using incidental sampling technique with the formula taro yamane with a population of service users as many as 122 people, a sample of 55 respondents. The results obtained by the assessment rate is 4.29 with a very good assessment of the results of the questionnaire processing of 55 respondents, this means that the overall service quality has been very good but there are still some shortcomings felt by users of this service as evidenced by the assessment among other dimensions because Inadequate and organized factors in the waiting room are also inadequate. Finally, the researchers suggested that there should be a focus on improving facilities and infrastructure in the yellow card service department, also expected to be able to make the latest innovations that can captivate people, good innovation is certainly the hope of many people, Researcher's advice is for the agency to create an Information Base and Job seeker data becomes one place in the application where the job market application can be accessed by the community itself.Keywords: Service Quality, Repairs, Facilities and Infrastructure
ANALISIS KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN PELANGGAN KERETA API PANGRANGO KELAS EKSEKUTIF RUTE BOGOR-SUKABUMI Nurul Syah Jihan; Beddy Iriawan Maksudi; Irma Purnmasari
Jurnal Governansi Vol 5 No 1 (2019): Jurnal Governansi Vol. 5 No. 1 April 2019
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (779.797 KB) | DOI: 10.30997/jgs.v5i1.1708

Abstract

The purpose of this study is to analyze how the servive quality is available at the Bogor-Sukabumi Pangrango train. The theory in this study is to use the theory of service quality perceived by consumers from Zeithaml, Parasuraman and Berry which states that service quality can be measured through 5 dimensions namely tangibles, reliability, empathy, responsiveness and assurance. Satisfaction of the community according to Fandy Tjiptono is service performance, product quality, and price. The research method uses the associative method using quantitative analysis. Data was collected through observation, interviews, and questionnaires. Correlation test used Spearman Rank test. This research used technique to collect data with a population of service users as many as 593 people, the study sample was 86 respondents. The results of this study obtained an assessment number for variable X, namely 3.84 with good assessment criteria and Y variable is 3.83 with good assessment criteria. In the Spearman Rank correlation test obtained a correlation value of 0.674. The correlation value of 0.674, is strong with the direction of a positive relationship, meaning that the relationship is in the same direction. The amount of the correlation/relationship (R) is equal to 0.674, while the coefficient of determination (R Square) is 0.4542. It is known that the quality of service affects people's satisfaction by 45.42%, and by 54.58% by being influenced by other factors.Keywords: Service Quality, Community Satisfaction.
KUALITAS PELAYANAN PERGANTIAN STNK 5 TAHUN DI SAMSAT CIBADAK KABUPATEN SUKABUMI Ahmad Danial Fahad; Beddy Iriawan Maksudi; Ginung Pratidina
Jurnal Governansi Vol 5 No 2 (2019): Jurnal Governansi Vol. 5 No. 2 Oktober 2019
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (575.093 KB) | DOI: 10.30997/jgs.v5i2.1780

Abstract

Public service is a form of services provided by the bureaucracy or government to the community as the service user. Implementation of the public service is intended to fulfill the needs in accordance with the wants and expectations of the community. The purpose of this research is to find out the service quality provided by the civil servants in Samsat Cibadak Sukabumi Regency. The service quality can be measured on five dimensions, namely tangible, reliability, responsiviness, assurance, and empathy. This research uses the descriptive-quantitative methods. The population of this research is 1653 service user community and the sample is 96 respondents. Data is collected by using the observations, interviews and questionaires. Then, data is analysed by using the Weight Mean Score (WMS) to count the mean score. The result of this research indicates that the evaluation of respondents on the service quality in Samsat Cibadak Sukabumi Regency gains the mean score 3.8 categorized as good.Keywords: Bureaucracy, Public Service, Service Quality.
ANALISIS KINERJA PEGAWAI DALAM PENANGGULANGAN HIV/AIDS Fitria Saefatu Amanah; Beddy Iriawan Maksudi; Euis Salbiah
Jurnal Governansi Vol 6 No 2 (2020): JURNAL GOVERNANSI, Vol. 6 No. 2, Oktober 2020
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v6i2.3113

Abstract

Penelitian ini bertujuan untuk menggambarkan kinerja pegawai, hambatan-hambatan yang dihadapi dan upaya-upaya yang dilakukan oleh Dinas Kesehatan Kota Sukabumi dalam penanggulangan HIV/AIDS. Kinerja pegawai didefinisikan sebagai hasil yang dicapai oleh pegawai pada fungsi atau aktivitas kerja tertentu selama periode waktu tertentu. Kinerja pegawai diukur berdasarkan lima dimensi, yaitu produktivitas, kualitas layanan, responsivitas, responsibilitas, dan akuntabilitas. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif. Hasil penelitian menunjukkan bahwa kinerja pegawai Dinas Kesehatan Kota Sukabumi dalam penanggulangan HIV/AIDS dapat dikatakan sudah dicapai dengan baik apabila dilihat dari dimensi produktivitas, kualitas layanan, responsivitas, responsibilitas, dan akuntabilitas, walaupun masih ditemukan adanya hambatan-hambatan yang dihadapi ketika melaksanakan penanggulangan. Hal ini disebabkan oleh masih adanya stigma masyarakat, kurangnya kesadaran dan kemauan orang dengan HIV/AIDS (ODHA), serta faktor lingkungan sosial. Upaya-upaya yang dilakukan oleh Dinas Kesehatan Kota Sukabumi adalah terutama melakukan sosialisasi dan penyuluhan untuk memberikan pengertian dan pemahaman yang lebih detail tentang bahaya dan cara penularan HIV/AIDS kepada ODHA, agar ODHA mengetahui pentingnya meminum obat ARV, lebih sadar dan memiliki kemauan untuk berobat, serta melakukan pencegahan dan penularan kepada orang lain.
KUALITAS PELAYANAN PUBLIK PEMBAYARAN PAJAK KENDARAAN BERMOTOR Bambang Eka Saputra; Beddy Iriawan Maksudi; Euis Salbiah
Jurnal Governansi Vol 7 No 1 (2021): Jurnal GOVERNANSI Vol 7 No 1, April 2021
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v7i1.3158

Abstract

Program Samsat Masuk Desa (SAMADES) merupakan inovasi layanan pemungutan pajak kendaraan bermotor dengan cara menjemput ke desa yang selama ini jauh atau tidak terjangkau dari Kantor Samsat Induk dan Samsat Keliling. SAMADES ditempatkan di lokasi-lokasi yang mudah dijangkau oleh masyarakat, yakni kantor lurah, desa, camat dan balai pertemuan desa yang bertujuan untuk meningkatkan kesadaran masyarakat dalam membayar pajak dan mendekatkan pelayanan pembayaran pajak kendaraan bermotor kepada masyarakat. Tujuan penelitian ini adalah untuk mengetahui kualitas pelayanan publik pembayaran pajak kendaraan bermotor di pelayanan SAMADES Sindang Barang Kota Bogor. Pengukuran kualitas pelayanan didasarkan pada lima dimensi, yaitu tangibles, reliability, responsiveness, assurance, dan empathy. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif. Sampel penelitian adalah sebanyak 53 orang. Penelitian ini menggunakan kuesioner/angket sebagai instrumen utama pengumpulan data. Pengolahan data dilakukan melalui penghitungan skor rerata. Hasil penelitian menunjukkan bahwa kualitas pelayanan memperoleh skor rerata sebesar 3,98 termasuk kategori baik. Dikaitkan dengan lima dimensi kualitas pelayanan, maka dimensi assurance (jaminan) memperoleh skor rerata sebesar 4,22 termasuk dalam kategori penilaian sangat baik, sedangkan dimensi tangibles (bentuk fisik) memiliki skor rerata terendah sebesar 3,63, walaupun termasuk terendah tetapi memiliki penilaian yang baik dari responden penelitian.
Co-Authors Abubakar Iskandar Adi Apriyadi Ahmad Danial Fahad Anugrah Dwi Cahyo Prabowo Apriyadi, Adi Bambang Eka Saputra Denny Hernawan Denny Hernawan Denny Hernawan, Denny Euis Salbiah Fitria Saefatu Amanah Ginung Pratidina Ike Atikah Ratnamulyani Irma Purnamasari Irma Purnmasari Muhamad Adi Saputra Nurul Syah Jihan Prabowo, Anugrah Dwi Cahyo Purnamasari, Irma Rojak Rojak Rojak, Rojak Saputra, Muhamad Adi Septiany, Siti Rahayu Siti Rahayu Septiany